Ordered the three pack unit. Find the red light helps alleviate soreness. Unfortunately one of the three units had faulty battery compared to the other two units. I was pleased with customer service o... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great people to deal with. Fast friendly response in dealing with minor issue. Matter resolved really quickly and offering a very generous resolution. Thanks Prungo. Have had great use of the dev... Ver mais
Great product with some annoyances. Pros: - Can feel and tell the IR therapy is as strong as advertised and I am getting some healing effects. - The form factor and band strapping system wor... Ver mais
My son has been dealing with Osgood Schlatters (very tall for his age) this has caused him to reduce activity over the last few months. Within one week the pain has significantly reduced to the point... Ver mais
Informações sobre a empresa
Escrito pela empresa
Welcome to our specialized establishment dedicated to professional red light therapy devices. Our shop is for those seeking the numerous benefits and healing properties that red light therapy has to offer. Join us on this journey to a better you.
Informações de contacto
Tower 1 Silvercord No.30 Canton Road, Tsimshatsui, Suite 911, 9/F, , KL, Hong Kong, Hong Kong
- 7253222375
- support@prungo.com
- prungo.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 62% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Never received item
I purchased a Prungo device weeks ago and received an email confirmation of my purchase as well as tracking information. I received a couple other emails updating the shipping progress between the purchase date and 9/20. No other information updated after that time.
I went to the post office to see if they could help locate my package and they stated that they could not as it had shipped under a "fraudulent" tracking number and advised me to get my money back.
I emailed the company through the customer support email address 3 days ago, but haven't heard anything back.
This device was purchased at the direction of a practitioner for my loved one who suffers from chronic illness and pain. The amount of the purchase price was significant for us and since we have nothing to show for it and my loved one didn't get the chance to try the technology, I am very disappointed in my experience with Prungo and would not recommend.

Resposta da PRUNGO
Prungo Customer Service
My previous review was on how much Prungo’s product has helped me, but I forgot to mention the great Customer Service I also received. My charging case quit functioning and I had to resort charging the modules (3) one at a time using the charging cable included. Prungo’s customer service had me send them a video of how I use the product. The day after I sent the video I received an e-mail stating they acknowledged the problem and will sent me a new charging case. I believe they likely asked for the video because like many products customers don’t use them properly. My problem was quickly verified and they sent me a new charging case. That is exactly how Customer Service should work, which is fairly rare in today’s world of inept Customer Service.
Hands free and cordless convenience.
The hands free and cordless design of the Prungo FluxGo kit is extremely convenient to use throughout the day. I can surround a sore joint with the modules, set the timer, and focus on something else. It is also great for warming up muscle knots prior to massage and stretching.
Key to recovery and preventive care.
This device has become a key part of my recovery and preventive care. I use several different red light devices of different sizes and configurations. The Prungo model is very important and useful in that I can use it on so many different areas of my arms and legs. The wireless design is fantastic as well in that I can use it while moving around or even driving. The unit is so useful that I'm planning to buy another set.
After only 2 weeks of using my new…
After only 2 weeks of using my new Prungo device, I'm noticing a significant improvement and less pain. My lower back, neck and knee's are the primary areas I've been using Prungo and it feels great. Really excited to see how I feel after a month of using it.
Thoughts on the Prungo
I took quite a while researching what red light therapy device would be best for me and I am glad I found the Prungo.
I have just started using it, so it is a bit early in my Prungo journey, but so far I believe I made the right choice. I have been using it for 5 consecutive days and counting and see positive results in terms of recovery after workouts and reduction of pain in affected areas.
Finally sleeping without knee pain
I used to wake up at night because my knees ached after long rides. With Fluxgo, the pain has eased enough that I can finally sleep through.
Best customer support team
The Prongo customer support team is fabulous. I bought my RLT300 in April and Rory was helping out in answering quite a few questions. I used the devices almost everyday for my upper and lower back and groin area. Lately the charging case stopped working and Caroline helped me with all the issues and sent me a new charging case which I receive within a week of request from China. Best customer support team!
Good product with solid support
I’ve been using the Prungo 3-module set for a couple of weeks, and I’ve already noticed some positive dynamics in my health. The knee pain from my osteoarthritis has eased noticeably, and I’ve been able to return to my regular workouts.
Their customer support also deserves a mention. They were quick to respond, genuinely helpful, and resolved a minor technical issue I had without any hassle.
I’m very satisfied with both the product and the company, and I wouldn’t hesitate to recommend them.
The fluxgo is an awesome tool in my…
The fluxgo is an awesome tool in my workout recovery. I am someone who works out at least 5 times a week and the workouts are intense. I often am left super sore. The fluxgo has allowed me to have better turn around time between workouts and has eased the tension in my tight muscles. I was using massage guns and balls before and those were not working. The fluxgo is a game changer and I highly recommend it!!
As a 44-year-old Cat 1 cyclist
As a 44-year-old Cat 1 cyclist, the PRUNGO Red Light Therapy device has been a game-changer. It sped up my tendinitis recovery, letting me train hard without setbacks. Daily sessions reduced pain, improved mobility, and kept me consistent through high-volume weeks. It’s now a permanent part of my performance and recovery toolkit.
Portable Pain Reliever
I have the 3 Light Unit, the FluxGo. I have, we have, had a fantastic experience with the red light therapy unit! I initially purchased it to alleviate arthritis pain in my thumb, and after just three sessions, I was pain-free. I then shared it with my husband, who suffers from chronic back pain, and he also found relief.
Consistent use shows remarkable results—while daily use isn't necessary, frequent sessions (2 to 3 days in a row) really make a difference. I even brought it to my kids' baseball games to help teammates with tight arms and injuries, and as a personal trainer, I've used it on my clients with great success. The quality of this unit is exceptional; it's truly worth every penny for its design and healing benefits! Thank you Prungo!
Surprisingly Effective for Recovery and Joint Pain
I’ve been using the FluxGo pod for a few weeks now and I’m really impressed. It’s compact, easy to use, and noticeably helps with muscle soreness and joint stiffness—especially after workouts. I use it on my knees and lower back, and the relief is real after just 10–15 minutes. Battery life is solid and the straps make positioning super easy. Great value for targeted red light therapy without spending a fortune on a full-body setup.
After extensive research on a targeted…
After extensive research on a targeted redlight/infrared laser therapy device I have had a great experience so far. The customer support has been reactive and enjoyable to interact with.
R
I'm trying out the FluxGo Lite
I'm trying out the FluxGo Lite, and it feels quite solid for a small device. I like that I can strap it to my neck or knee and get on with my day - it feels relaxing and seems to help with tension.
Simple enough for my mom to use
I got this for my mom, and she uses it on her wrists. She says the straps make it easy to handle and that it brings her some comfort after she's been gardening.
This has been more effective than other…
This has been more effective than other treatments I've tried. I use it on my shoulder in the evening, and the gentle heat is so soothing. I feel much less stiff the next morning.
Charging unit is a challenge
I have used the item once. Have several areas to work on. The charger connection is magnetic. It doesn't sit firmly and is EASILY dislodged if the unit is moved while charging. I attempted to charge, but I can't tell if it's charging, as I do t see any charging confirmation signal. My attempt at charging didn't take. Went to use this morning and dead.
Ugh. This is a bit frustrating. A standard charging port would have been nice.
Solid bit of tech
Very impressed with the build quality and features; it's a high-quality piece of tech. The intensity of the light is amazing compared to other devices I have seen. I'm very happy with the noticeable, therapeutic, effects.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







