PureAquatics Opiniões 

36
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is my second aquarium I've had set up by these guys. They are great and offer plenty of advice. Laura who answers callsis so helpful nothing is to much trouble. They don't rush like they are on a... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I booked a c£1k “white glove” installation. I was surprised to learn that this did not include adding the water. They assured me that the canister pump had been set up and all I needed to do was pres... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ciaran/Pure Aquatics have been incredible each and every time I have used them. Punctual, trustworthy and exceptional standards when maintaining/cleaning my marine tank. Highly recommended. I... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service, from start to finish, they delivered a 5ft tank and cabinet placing it exactly where we wanted it, making sure it was all level before leaving - taking all the stress away from us h... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Aquário

Escrito pela empresa

We specialise in aquarium installation & maintenance for both home and commercial environments. We currently maintain a substantial number of aquariums across the UK for a range of customers including private residential customers, NHS (Children's, Heart, Eye and Oncology Hospital), restaurants, hotels, and office space


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

36 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,6

Todas as opiniões

(36)

25 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great communication

Great communication, knowledgeable, highly recommend

1 de setembro de 2025
Opinião espontânea
logótipo da PureAquatics

Resposta da PureAquatics

Thank you for your positive feedback Paul, it is really appreciated.

Classificada 2 em 5 estrelas

Not impressed

I booked a c£1k “white glove” installation. I was surprised to learn that this did not include adding the water. They assured me that the canister pump had been set up and all I needed to do was press the on/off button and it would work. When I put water in and turned the pump on, whilst it made a noise, it did not work. I bought an internal pump to make do till I could get someone to help me. When my brother looked at it some weeks later he said it had to be “primed”. I was not told this and whilst with hindsight it seems obvious, I believed the installation team when they said it was ready to use. Therefore I do NOT recommend and feel aggrieved that I was not told about priming.

24 de junho de 2025
Opinião espontânea
logótipo da PureAquatics

Resposta da PureAquatics

Hello Mrs Bond.

Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration caused by this communication issue and are reviewing our internal processes to ensure this doesn't happen again.

We would like to make this right. Please contact us directly at 01275 868777 at your earliest convenience so we can discuss this further and find a suitable solution for you. We are happy to hear that your tank is now working correctly, but if you have any questions at all on your tank or the equipment supplied, our dedicated support team are available to help resolve technical questions.

Classificada 5 em 5 estrelas

Thanks pure Aquatics

Great to have this set up in the house. Lads were great setting the tank up.
Looks amazing .
All round great addition to the property.
The mix of fish & shrimps are cool!
Thanks pure aquatics team .
JB

2 de setembro de 2025
Opinião espontânea
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Resposta da PureAquatics

Thank you for your feedback Joe. Great to hear the amazing feedback on the team. We look forward to continuing to work with you!

Classificada 5 em 5 estrelas

Great friendly service

Great friendly service, knowledgeable and helpful. Thanks to your team

4 de agosto de 2025
Opinião espontânea
logótipo da PureAquatics

Resposta da PureAquatics

Thank you very much for your feedback. Its great to hear that our team are doing a good job!

Classificada 5 em 5 estrelas

Ciaran/Pure Aquatics have been…

Ciaran/Pure Aquatics have been incredible each and every time I have used them.

Punctual, trustworthy and exceptional standards when maintaining/cleaning my marine tank. Highly recommended.

I was struggling with maintaining my tank prior to going on holiday for 2 weeks and came back to it sparkly clean and fish thriving. Thank you so much!

28 de fevereiro de 2025
Opinião espontânea
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Resposta da PureAquatics

Thank you very much for your positive feedback. We aim to provide a high standard of service to our customers, and we are glad you have received this!

Classificada 5 em 5 estrelas

Totally recommend

Punctual, did a great job and answered all my questions!! Definitely recommend + would use them again ⭐️ ⭐️

20 de fevereiro de 2025
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Resposta da PureAquatics

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Classificada 5 em 5 estrelas

I have always count on Pure Aquatics of…

I have always count on Pure Aquatics of their extra quality of service & commitment to customers - very rare commodity these days!!!
Mark
Ward Clerk - BHOC Bristol Ward D603 oncology.

31 de janeiro de 2025
logótipo da PureAquatics

Resposta da PureAquatics

Thank you for your positive feedback Mark, it is really appreciated.

Classificada 5 em 5 estrelas

It has been a pleasure dealing with…

It has been a pleasure dealing with Ciaran, who has been very helpful and speedy in replying to any questions. This has been a steep learning curve for me, but I have felt in very safe hands.

29 de janeiro de 2025
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Resposta da PureAquatics

Thank you very much for your positive feedback and we look forward to continuing to work with you!

Classificada 5 em 5 estrelas

Great service

Great service - quality supplier

24 de junho de 2024
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Resposta da PureAquatics

Thank you for your review, we appreciate your comments and look forward to continuing to work with you.

Classificada 5 em 5 estrelas

Dan is very knowledgeable and so helpful

I had my tank 18 months and have been learning from people and asking lots of advice at the local garden centre. Dan came in, took a look at the tank and gave me advice on improvements. He then did a service on it and the tank looks the best it had ever looked. I would definitely recommend using them.

20 de junho de 2024
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Resposta da PureAquatics

Thank you for your feedback. Great to hear the amazing feedback on Danny. We look forward to continuing to work with you!

Classificada 5 em 5 estrelas

Professional and excellent with sharing…

Professional and excellent with sharing knowledge.
Friendly and ensures everything is clean and cleared up.

18 de junho de 2024
logótipo da PureAquatics

Resposta da PureAquatics

Thank you very much for you feedback. Its great to hear that our team are doing a good job!

Classificada 5 em 5 estrelas

Professional and knowledgeable

We've had our fish tank managed and maintained by Pure Aquatics since 2021 and they've been completely professional throughout. Advising on fish behaviour and health, and keeping the tank nice and clean and healthy

19 de junho de 2024
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Resposta da PureAquatics

Thank you for your feedback. Great to hear that our team are working to a high standard. We look forward to continuing to provide a high standard of service.

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