Pure Diesel Power Opiniões 

Resposta da Pure Diesel Power

Há 4 dias

We’re sorry the exhaust tip arrived with damaged coating, and we understand the frustration of having a customer’s truck waiting at your shop.

You first notified us on September 1, and we began coordinating a replacement with our supplier that day. When this review was posted on September 2, that process was still underway. On September 3, we arranged and shipped a replacement via UPS 2nd Day Air, with Pure Diesel Power covering the expedited shipping cost to help get your customer back on schedule.

We also confirmed that you would not need to return the defective tip. Although the initial defect was outside our control, getting it resolved was our responsibility, and we took those steps to make it right.

If you’re happy with how this was resolved, we’d appreciate you considering an update to your review to reflect the outcome. If you have any further concerns, please contact us so we can help.

Resposta da Pure Diesel Power

2/09/2026

Hi Jerry, we’re sorry you’re disappointed, but we need to correct the impression left by this review. Our description did not merely call this a “quality” bearing—it specifically identified it as an original-equipment-quality NSK bearing. NSK is a respected global bearing manufacturer with more than a century of experience. It manufactures bearings worldwide, including in China, and a “Made in China” marking alone is not evidence that a bearing is cheap, inferior, or likely to fail within a year.

The bearings we stock arrive from our supplier in PAI packaging and are marked NSK, exactly as advertised. We have sold nearly 200 over the past three years without a reported failure or warranty complaint, and we install the same bearings in our own service shop. Prices vary between sellers, but finding the same bearing listed for less on eBay does not mean we misrepresented the product or acted without integrity. The manufacturer, application, dimensions, cross-reference, and selling price were clearly disclosed before you chose to purchase it. We strongly disagree with the accusation that we placed profits ahead of integrity when we supplied the product described at the advertised price.

However, if the bearing you received does not say “NSK” on the seal, please contact us with a photo. A packaging error is always possible, and we want the opportunity to investigate and get you squared away immediately. If you simply do not want the bearing, you are welcome to return it. Please contact our returns department, and we’ll assist you as quickly as possible.