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My name is Mikhail. I became a victim of a fraudulent broker, and PG Pay and Puregold SGD acted as intermediaries in transferring my funds.
How it happened
I deposited funds into the broker’s account, believing I was working with the investment company KIEXO. In the payment documents, the recipient was listed as PG Pay and Puregold SGD, not the broker itself. This seemed strange, but the broker’s managers explained that “this is more convenient and faster for processing payments.”
When I realized I had been scammed and contacted my bank, my request for a refund was denied. The problem with the refund arose due to the refusal of PG Pay and Puregold SGD. Their chargeback dispute response contained documents of questionable nature:
The response claimed that I purchased physical gold, which is allegedly stored at the Port of Singapore.
It was stated that I completed registration and verification on PG Pay and somehow sent the gold. Initially, PG Pay and Puregold SGD claimed they had no knowledge of KIEXO, but later screenshots from the PG Pay user account clearly show KIEXO listed as the recipient, with a referral link.
The invoice included an unknown signature falsely presented as mine. They also attached my personal data, including my passport, and claimed that I had completed registration — which is false, as PG Pay confirmed.
The companies claim they “do not work with FIAT,” but actual bank transfers prove otherwise. They are widely used to channel funds from victims of brokers, which is confirmed by other victims’ reviews and media publications. I found an investigation (Cybernews, 2024).
Thus, PG Pay / Puregold SGD may be part of a scheme used to transfer funds to fraudulent brokers.

Good afternoon. My name is Malika Abdullayeva. I want to tell about my unpleasant experience with this company. To be more precise there are 3, and they are all related companies, their names are Kiexo, PGPAY, PureGold. My experience began with the company Kiexo. On 8.11.2021 year representatives of company persuaded me to pass registration on resource under the name Kiexo. Later on this company turned out to be not in good faith. The company did not withdraw money to me, applications for withdrawal were rejected. As a result, I applied to the bank and initiated the procedure of payment return (chargeback). Part of the money was returned to me, but the remaining transactions were rejected, the total number of transactions for which I received the rejection was 24 transactions amounting to $52,000.
After receiving the rejection, I asked the bank to respond to my refusal to refund the money. After reading the rejection, I learned about PGPAY and PureGold. The refusal contained the information that I was a client of these companies, passed the verification, as well as this response indicated the information about the purchase of gold by me, but later this gold was sent somewhere. I decided to contact the company to clarify the information given in the reply and also to specify the information on receiving my personal data by this company and their further use, processing and safety. Since I personally, did not make any registration on this site and even more so any transfer of personal data. The company answers very poorly and takes a very long time. After sending a letter to PureGold, I received a reply from PGPAY. All questions were answered by PGPAY, although I wrote directly to PureGold. In the response to the rejection of the refund, PureGold provided a number of items that are not true and caused me a lot of questions, and after reading the offer agreement even more questions arise. Let's go in order:
1. In all responses to the disagreement, the company lists the account number BC0013445 everywhere. And also that I myself have passed registration and verification. But, according to the company's terms and conditions you have to provide the following documents during registration: (a) name
(b) NRIC/FIN/passport number (c) date of birth (d) gender (e) marital status
(f) address (g) age group (h) email address (i) phone number
(j) Credit card information (k) Address for correspondence (l) Occupation
(m) Personal Monthly Income, and then you should receive an email notification that registration and verification are complete. I do not have this email. The company knowingly provided untrue information in the response of disagreement to the refund.
2. The company gave my personal data in the response to the disagreement. The company used personal data sent to Kiexo. But, according to the company's terms and conditions: 1. As a general rule, we do not collect your personal data if: (a) they are provided to us voluntarily by you directly or through a third party who has been duly authorized by you to disclose your personal information to us (your "authorized representative"): (i) you (or your authorized representative

(i) you (or your authorized representative) have been informed of the purposes for which the data is being collected, and
(ii) you (or your authorized representative) have provided written consent to us to collect and use your personal information for those purposes. I have not authorized anyone to share my personal data, nor have I given written consent to share my personal data, nor have I given consent to the purposes for which my personal data is being used. After my inquiries to the company about the existence and method of transferring personal data, I received a reply after 4 months that personal data had been provided by a salesman, and all questions should be addressed to the salesman. To my questions as to why the company in the disagreement response indicated that I personally registered and verified, which is not true, the company did not answer my question.
3. Declarations. The company provided declarations for some purchase and sale of gold with my signature forged. To my questions about the forged signature, who signed these declarations, how they were signed, why wasn't an electronic digital signature used, which confirms the original and identifies the customer's signature, to these questions the company blocked me, both on messaging and via email. I created another email, but it was also blocked.