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Great communication from Meera Chouhan

Although nobody enjoys paying bills it is good when you get to talk to the same person throughout a dispute and fair resolution.

Debbie Harrop is an angel. It has taken my local council 16 weeks to reply to my last email declaring that they cannot help me! Alternatively, Debbie usually replies to emails by return with useful and positive advice. It makes an enormous difference when someone makes the customer feel like they matter and Debbie does this in bucket loads. If Debbie Harrop worked for me, I’d double her salary just to keep her. Well done Pure Utilities!

Spoke to Debbie Clarkson today as a new Pure Utilities customer. She had a very friendly but efficient style. She went through data protection to identify me and then updated my phone and email numbers which had been incorrect. She then talk me through the process of a call back to look at direct debits and discounts and who would be contacting me. Perfect service.

Debbie explained all that I needed to know before starting to discuss the account - monitored calls and data protection, even updated an out of date email address. I had received an email saying the bill had not been paid, she was very helpful and could see that the payment was due to be paid today.

Ever since I started dealing with this company they have been very efficient. Today I paid my bill to Debbie Clarkson and she guided me through the payment system very easily.

Dealt with the situation very well and assured me that everything would be sorted and no money owed.

The response was quick and fully detailed with a good follow up.

I spoke to Debbie Clarkson at Customer Services and another person in Sales: both explained why I had suddenly incurred charges that I had not been told about by my landlord, and which I had not hitherto had to pay in the years I had owned our holiday hut before July 2023. They were exceptionally clear, patient and courteous in all their answers.
I had thought the requests for money were part of an elaborate scam, so I was reassured by their explanations and decided to pay my outstanding bill as a consequence.

Very swift, very helpful, understands the matters to hand.

Pleasant and friendly communication with Debbie Clarkson. Quick and efficient. Thank you Debbie!

Paul Smith accounts assistant was really very helpfull and resolved my problem.Would highly recommend him.

Debbie from Pure Utilities emailed me with a reminder, as agreed, which I'd completely forgotten about. She was polite, informative and offered fantastic customer service.

Debbie took time to go over what I was asking and helped organise D/D also for a new property I own.
Very pleased as this was not a problem at all to Debbie 5*

Due to my age I had reservations about this company but after speaking with other customers locally I decided to move forward to a contract with them
They have always been courteous and Debbie harrop in particular has been most helpful at explaining everything and made me feel reassured.
I would go with this provider over others

Aleayah Switzer sorted our issues in a diligent manner. Would recommend.

Very responsive, professional and great customer service. We receive prompt replies to our queries from our designated relationship manager who couldn't be more helpful.

I was calling on behalf of someone else. Having explained what I was calling I found Samantha very understanding, helpful & professional.

Big thanks to George who has massively helped with integrating our whole portfolio. He has explained everything clearly and constructively - not to mention helping with dealing with our previous supplier who were quite unhelpful throughout. George has managed to overhaul our costs and is very approachable with any queries. Thanks so much for making this an easy transfer!

Dealt with a very helpful member of staff (Jenny C) via email. She responded to my email very promptly and advised me on the email I had received from pure and explained what I was to do and what would happen next and the new charges very clearly. Happy customer. Thank you for your help.