Confermo quanto letto nei precedenti messaggi. Strutturalmente un buon Broker , versamenti e prelievi senza problemi. Ottima assistenza . Spread nella media. Lo slippage rovina tutto. Fuori da... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
buon giorno e un ottimo broker sono unltimamanete sleappages troppo elevato du dax e goldi ,400 di media dul dax , e 98 di media sul gold , i spred sono muolto buoni , io ho chiusi tutto i conti finch... Ver mais
A empresa respondeu
Purple Trading mne příjemně překvapil. O téhle firmě jsem nic nevěděl než jsem si tam otevřel účet. Založení účtu proběhlo rychle a bez problému za hodinu bylo vše funkční. Mají tam i skvělou podporu,... Ver mais
Finalmente ho trovato un vero broker "regolamentato" che mi permette di tradare sereno e con una grande organizzazione dietro.Marco Martire , il responsabile italiano, e' sempre disponibile e presente... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Purple Trading is an STP broker with Czech roots who often claim to go against the status quo in the Forex industry. They provide brokerage services such as CFDs, stocks, ETF portfolios, and investment strategies for their clients in the Czech Republic, Slovakia, Poland, and Italy. Their vision is to build a strong community of profitable and well-educated traders and investors. That’s why their clients can count on a wide array of professional trading tools available for free as well as being treated as fairly and humanely as possible.
Informações de contacto
11, Louki Akrita CY-4044 Limassol Cyprus, 4044, Limassol, Chipre
- +357 25 030 444
- info@purple-trading.com
- purple-trading.com
3,4
Aceitável
114 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Slippage .... hai hai hai
Confermo quanto letto nei precedenti messaggi.
Strutturalmente un buon Broker , versamenti e prelievi senza problemi. Ottima assistenza . Spread nella media.
Lo slippage rovina tutto. Fuori dalla media (fuori controllo direi).
La responsabilita' e' del mercato ... perche' con altri broker non abbiamo questo problema ?
Per ora ho ritirato tutto , pronto a rivedere la mia decisione se le condizioni miglioreranno.
Per ora il mio trading , fatto di Breakout veloci , non mi permette di lavorare a queste condizioni.
Spero possiate risolvere il problema
25 de abril de 2026
Opinião espontânea
Resposta da Purple Trading
Gentile Alessandro,
grazie per il suo feedback dettagliato e obiettivo — lo apprezziamo sinceramente.
Siamo lieti che depositi, prelievi, assistenza e spread siano stati di suo gradimento. Tuttavia, prendiamo molto sul serio la sua preoccupazione riguardo allo slippage, e capiamo perfettamente perché rappresenti un problema determinante per chi opera con strategie di breakout rapido come la sua.
Solleva un punto valido — e piuttosto che attribuire tutto alle condizioni di mercato, vogliamo riconoscere che le performance di esecuzione dipendono anche dalla nostra infrastruttura e dalla gestione della liquidità, aspetti su cui stiamo lavorando attivamente per migliorare.
Ci piacerebbe avere l'opportunità di esaminare la sua esperienza nel dettaglio. Se disponibile, la invitiamo a contattarci direttamente — capire su quali strumenti e in quali momenti ha riscontrato maggiore slippage ci permetterebbe di indagare e darle una risposta concreta.
Speriamo di poter riconquistare la sua fiducia.
A presto,
Purple Trading
sleappages
buon giorno e un ottimo broker sono unltimamanete sleappages troppo elevato du dax e goldi ,400 di media dul dax , e 98 di media sul gold , i spred sono muolto buoni , io ho chiusi tutto i conti finche non tornra nella condizioni normali del mercato intorno 50 punti su daz di sleapages . grazie mille per ottimo servizio e la serieta del broker , se le contidizioni ritona io ritono con voi .
1 de abril de 2026
Opinião espontânea
Resposta da Purple Trading
Gentile Rodrigo,
grazie mille per il suo feedback e per le parole positive nei confronti del nostro servizio. Comprendiamo perfettamente la sua decisione: i mercati hanno attraversato un periodo di elevata volatilità che ha inevitabilmente influenzato gli spread su strumenti come DAX e Gold.
Siamo lieti di sapere che considera la nostra piattaforma seria e affidabile — è esattamente ciò che ci impegniamo a offrire ogni giorno. Monitoriamo costantemente le condizioni di mercato e contiamo di rivederla presto tra i nostri clienti attivi.
Non esiti a contattarci quando desidera rientrare: saremo felici di aggiornarla sulle condizioni correnti.
A presto,
Purple Trading
False/misleading withdrawal information
They market withdrawal by card of 0 fees but actually they claim it is done by refund which is allegedly time limited so they force you to connect bank account which is expensive (SWIFT/IBAN - bank fees) + they charge you by their price list: 0,5 % (min. 5 EUR, max. 100 EUR)*
Very fortunate to offer 0 fee withdrawal and then force customers to paid bank transfers.
Edit 5 days later. Now the company tries to identify me using Trustpilot (add more information), like they do not know they information about withdwals are incomplete - their support knows very well they cannot refund from card usually and any mention about missing deposit/withdrawal info they just ignore during our communication.
Edit 2 weeks later: still cannot withdraw my funds, despite support is at least responding.
Also, I am not sure why PurpleTrading needs to know my identity because they should fix their practice and the misleading information, not to verify my ID here.
From the response to my review here, this:
"Card withdrawals are processed as refunds and may be subject to conditions and limitations set by payment service providers, such as time or eligibility constraints."
is the exact problem. PurpleTrading knows that but does not provide this information on their website to payment methods comparison, like as clients should probably know how PurpleTrading operates internally.
18 de março de 2026
Opinião espontânea
Resposta da Purple Trading
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations and appreciate you bringing this matter to our attention.
Regarding our request for additional information via Trustpilot, your profile does not contain sufficient identifiable details for us to locate the relevant account or transaction. For this reason, we asked for further information solely to verify your identity and ensure we can review the specific case accurately, escalate it where appropriate, and provide effective assistance.
With respect to withdrawals, our platform supports multiple methods, including card-based transactions and bank transfers. Card withdrawals are processed as refunds and may be subject to conditions and limitations set by payment service providers, such as time or eligibility constraints. Where these conditions are not met, an alternative withdrawal method may be required. We aim to present these conditions transparently and take note of your feedback regarding their clarity.
We would welcome the opportunity to review your case in detail and address your concerns. Please feel free to provide the requested information through the appropriate channel so that we can investigate further and assist you accordingly.
Best regards,
Purple Trading
Byl jsem spokojený s rychlostí a…
Byl jsem spokojený s rychlostí a kvalitou odpovědi vašeho support teamu. Díky za to.
13 de janeiro de 2026
Opinião espontânea
Načítání MT4
Měl jsem problém s načítáním MT4! Týden trápení! Moje neznalost! Pán odpověděl velmi rychle, použít tlačítko F11(chytrý chlapec!)! A opravdu vše vyřešeno!
10 de setembro de 2025
Opinião espontânea
My client appeal towards service…
My client appeal towards service department was accepted and what was promised was also done to my satisfaction.
11 de julho de 2025
Opinião espontânea
Resposta da Purple Trading
Hello, thank you for your feedback! We’re glad to hear that our service department was able to address your appeal and meet your expectations. Your satisfaction is our priority, and we look forward to assisting you again in the future. Have a nice day, Purple Trading.
They are very rude and disrespectful…
They are very rude and disrespectful and the customer service is the worst I have ever experienced in the world, stay far away from this joke of a company do not waste your time
19 de maio de 2025
Opinião espontânea
Resposta da Purple Trading
Dear Tom,
We’re genuinely sorry to hear about your experience and take feedback like this very seriously. However, after carefully checking our records, we were unable to locate any client registered under your name. Additionally, as we do not accept clients from the United States due to regulatory restrictions, it’s unlikely that you could have had any direct experience with our services.
We would be happy to look into this further if you could provide additional information and contact us by email stated on our websites. We are committed to maintaining high standards of customer service and would appreciate the opportunity to clarify any misunderstanding.
Have a nice day, Purple Trading.
Resposta da Purple Trading
Hi Ivan,
We’re really sorry to see your review and understand your frustration. It sounds like something didn’t go as expected with your withdrawal, and we’d really like to make it right.
If you could get in touch with our support team at support@purple-trading.com, we’ll look into this as a priority and do our best to resolve the issue quickly.
Thanks for your feedback — even when it’s tough to hear, it helps us improve.
Have a nice day, Purple Trading.
Ľudia potrebujú vedieť a cítiť, že má niekto o nich záujem, poradí im, a že ich neberú ako tovar.
Výborná podpora, skvelé vzdelávacie webináre, videá. Profesionálny prístup a snaha všetko dobre vysvetliť a pomôcť ostatným traderom.
17 de janeiro de 2025
Opinião espontânea
Pre mna jednoznacne najlepsi broker
Pre mna jednoznacne najlepsi broker, po vsetkych strankach :-) Spolahlivy, rychly, ferovy, ... Ochotna pomoc v pripade potreby (chat, e-mail aj telefon), naviac mnozstvo vzdelavacich materialov (ebooky, videa, clanky, webinare), rychle vklady a vybery, moznost zalozenia uctu na firmu, ...
9 de janeiro de 2025
Opinião espontânea
Resposta da Purple Trading
Dobrý den, děkujeme za Vaši skvělou recenzi! 🏆
Velmi si vážíme Vašich slov a těší nás, že jste spokojený s našimi službami. Naším cílem je poskytovat spolehlivé a férové služby a zároveň nabízet vzdělávací materiály, které Vám pomohou v obchodování.
Pokud budete kdykoli potřebovat pomoc nebo máte další zpětnou vazbu, neváhejte nás kontaktovat.
Přejeme Vám mnoho úspěšných obchodů!
S pozdravem, Purple Trading.
Friendly, exact and quick.
Quick, exact, helpful, friendly and correct.
13 de agosto de 2024
Opinião espontânea
Ďakujem krásne za pomoc
Ďakujem krásne za pomoc. Už som si pár dní nevedela dať rady. Na supporte môj problém vyriešili pomerne rýchlo. Pani bola príjemná a ochotná :)
4 de julho de 2024
Opinião espontânea
Horrible
Horrible. I had moved my SL to entry an in the news now it got to my previous SL and im down 2%, while in OANDA the i didnt see so major fall. Avoid at any costs especially for XAUUSD. I almost lost my account with these scammers
5 de junho de 2024
Opinião espontânea
Resposta da Purple Trading
Thank you for your feedback. Please note that financial markets are decentralized and prices with individual brokers can differ. We strive for the best order execution for our clients, however we are aware that at a time of increased volatility rare issues may transpire, even though we are determined to ensure such situations do not occur. As we have not been able to link your experience to any recorded cases or accounts, we kindly ask you to contact our support department directly in order to resolve the issue.
Horrible spreads for the XAUUSD about…
Horrible spreads for the XAUUSD about 28-30 points during Asian Session. Compared with Fusion Market/IC Market the difference is almost 15 points. The broker is not suited for scalping.
4 de junho de 2024
Opinião espontânea
Resposta da Purple Trading
Thank you for your feedback. As due to our regulation we cannot accept any real clients from outside the European Union, we believe you have opened only a demo account with us. Please remember that financial markets are decentralized and prices with individual brokers can differ. Moreover spreads on our accounts vary based on client status and chosen account type, with ECN accounts having smaller spreads than STP accounts. It is therefore possible you have accidentally created a demo account with 0 commission but wider spreads (STP). If you find accounts with lower spread and commission more suitable, we suggest trying out an ECN type account. Please also note that the best client status with lowest spreads is not available on demo accounts, only on real ones.
Purple nabízí vynikající webináře a…
Purple nabízí vynikající webináře a příjemný přístup.
27 de março de 2024
Opinião espontânea
Resposta da Purple Trading
Dobrý den Marku. Děkujeme za Vaše hodnocení, těší nás a je to povzbuzení do budoucna když víme, že webináře mají smysl a svoje spokojené publikum. Snad obsah budoucích webinářů bude zajímavý jak pro vás tak pro nové zájemce. Hezký den
Resposta da Purple Trading
Dear Michal. Thank you very much for your review. I am glad your experience was excellent and we will assure providing the highest level and quality of customer experience . Best regards
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.