My water flosser stopped charging almost a year after purchase… I had registered it so when I sent the company an email about it, they got back to me right away and told me that it would be still unde... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The Puursmile water flosser is great. It works as indicated and is easy to use. I damaged it accidentally and the customer support was outstanding in helping me replace it. I would wholeheartedly reco... Ver mais
A empresa respondeu
The subscription that I did not sign up for... The charge that was higher than my original 2 item purchase.. Emailed for the cancel and refund, bank and forth, last email said refund would take 10 bus... Ver mais
A empresa respondeu
Had a great experience with Hannah in customer service. She was helpful and got the job done efficiently and effectively. So appreciate her help! Keep up the great work Puursmile!
A empresa respondeu
3,8
Bom
472 opiniões
Respondeu a 89% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Had a great experience with Hannah in…
Had a great experience with Hannah in customer service. She was helpful and got the job done efficiently and effectively. So appreciate her help! Keep up the great work Puursmile!
17 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Thank you so much for your kind words, Cindy!
We're thrilled to hear you had such a positive experience with Hannah. We truly appreciate you taking the time to share your feedback and support. We’ll be sure to pass along your encouragement.
Thanks again for choosing Puursmile—we look forward to helping you again in the future!
The PuurSmile Team
Great assistance with technical problemGreat assistance with technical problem…
You were very helpful in canceling my subscription.
17 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Thank you for your review, Elizabeth!
We're glad we could assist you with your technical issue and help make the cancellation process smooth and straightforward. If you ever need support again in the future, we’re here to help. We appreciate your feedback!
The PuurSmile Team
Customer service is fantastic
Customer service is fantastic. I made an error on my order and as soon as I discovered and let them know, it was fixed! No, hassles, no problems, only fast friendly servic
17 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Thank you for your wonderful feedback!
We're so glad to hear our team was able to quickly fix the issue with your order and provide a smooth, hassle-free experience. Delivering fast and friendly service is what we strive for, so it’s great to know we met your expectations. We truly appreciate your support!
The PuurSmile Team
My water flosser stopped charging…
My water flosser stopped charging almost a year after purchase… I had registered it so when I sent the company an email about it, they got back to me right away and told me that it would be still under warranty and after I did some pictures and verified that it was not working they are sending me a new one. Customer service was very helpful!
1 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Thank you for sharing your experience!
We're glad to hear our team could assist you quickly and honour your warranty to get the issue resolved. It’s great to know the process was smooth and helpful from start to finish. We truly appreciate your feedback and support!
The PuurSmile Team
Customer service is poor
The flosser is great. The unwanted refill subscription is a pain. I have requested cancellation on multiple occasions yet my card continues to be charged. Customer service is terrible and diminishes the brand
17 de abril de 2026
Opinião espontânea
Refund sent
I appreciate the quick response times regarding my refund, although it seemed to take quite a while to see it in my account. The representative was always prompt in replying to my questions.
14 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Thank you for your feedback, Mike!
We're glad to hear our team was responsive and kept you informed throughout the refund process. We appreciate your patience regarding the timing and will continue working to improve this experience. Thanks again for sharing your thoughts!
The PuurSmile Team
Product is excellent yet I wasn’t using…
Product is excellent yet I wasn’t using it to the fullest. My bad. But I think you are right on track with this
15 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Hi Ed,
Thanks for your honest feedback—we really appreciate it! It’s great to hear you think the product is excellent. Don’t hesitate to reach out if you’d like any tips or guidance—we’re always happy to help.
Thanks again for sharing your experience!
The PuurSmile Team
The Puursmile water flosser is great
The Puursmile water flosser is great. It works as indicated and is easy to use. I damaged it accidentally and the customer support was outstanding in helping me replace it. I would wholeheartedly recommend it to anyone looking to upgrade their oral care routine
14 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Hi Peggy,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your PuurSmile water flosser and finding it easy to use. Accidents happen, so we’re especially glad our support team could step in and help quickly—that’s exactly what we aim for.
We truly appreciate your recommendation and your support!
The PuurSmile Team
This is the worst customer service I…
This is the worst customer service I ever experienced.. The kept sending me monthly subscription products, when I never signed on for that. When I returned the products, they never refunded my credit card. I have been emailing them for my refund and they answer me saying if you send it back when we receive it we will reimburse your account. I already sent it BACK!!!!
Awful to get so frustrated with a company that you spent so much money on. it's unfair.
15 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Hi Carol,
We’re truly sorry to hear about your experience—this is not the level of service we aim to provide. Thank you for taking the time to share your feedback, as it helps us identify where we need to improve.
Kindly be informed that we’ve processed your refund. We completely understand how frustrating this situation must have been.
Please rest assured that we’re reviewing this case internally to make sure this doesn’t happen again. If there’s anything further we can do for you, we’re here to help and would really appreciate the chance to regain your trust.
Thank you again for bringing this to our attention.
PuurSmile Support Team
Horrible business practices…
The subscription that I did not sign up for... The charge that was higher than my original 2 item purchase.. Emailed for the cancel and refund, bank and forth, last email said refund would take 10 business days, it's been 20.. looked at bank account, refund was pending, next morning refund was gone... So they processed it to appease me then took it back... Terrible business practice... never again, and will make sure i tell everyone i know don't buy from this company...
14 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Hi Clarence,
We’re very sorry to hear about your experience and understand how concerning this situation must have been. Thank you for bringing it to our attention.
We’d like to clarify that your refund has been successfully processed on our end. What you may have seen as “pending” is part of your bank’s authorization process, and once finalized, the status typically changes to completed rather than being removed. We want to assure you that the refund was not reversed or taken back by us. We have also sent you an email with the refund details to share with your bank.
That said, we completely understand how confusing and frustrating this can be. We recommend contacting your bank directly, as they can provide the most accurate update on how the transaction is displayed on your account.
We truly regret the inconvenience caused and are here to help if you need any further assistance. We’d appreciate the opportunity to restore your trust. Please feel free to reach out to our support team anytime.
PuurSmile Support Team
I ordered this flosser in January 2026…
I ordered this flosser in January 2026 I think. I could not use it because I have terrible arthritis in my hand and could not hold the flosser. I called emailed the company, they replied not problem, send back. I returned and they received on 2/3. Then I got "extra" stuff that I did not order. Was told not problem, send back. They received on 2/10. I paid a total of $28.50 for postage to return. I got a refund for the "extra" items, but no refund for the postage which I had asked for. Still no refund. Finally got a refund for the flosser, less $2.30, why I do not know. As I see it, they still owe me $31.05. I now want a credit for the money ($20.) i had to pay to send back the flosser.
I got such nice3 emails from customer service thanking me for my "patience" and my credit would go to the top, I was told this 2-3 times. Do not buy from this company.
13 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Hello Joan,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation has caused you.
According to our standard return policy, customers can either use a prepaid return label with a restocking fee applied, or return items at their own expense without any restocking fee. However, in your case, we understand that the circumstances were not straightforward, and we sincerely apologize for any confusion or inconvenience caused during the process.
We would like to make this right for you. As an exception, we are arranging a full reimbursement for the remaining amount you mentioned. Since the original payment method is no longer able to receive refunds, we kindly ask you to provide a PayPal or Zelle account so we can complete the refund promptly.
Please reach out to us directly at support@puursmile.com or call us at +1 (786) 224-5801 so we can finalize this for you as quickly as possible.
We truly appreciate your patience and the opportunity to resolve this matter.
PuurSmile Support Team
Excellent customer service
I ordered my Puursmile set when there was a promotion whereby you get 3 free gifts. The free gifts were a travel case, some floss drops and an assortment of different attachments. Unfortunately upon arrival my floss drops were missing, so I contacted customer support and Marie was very helpful in getting them sent out to me separately. I have yet to use the product, but the customer service I can comfortably say is excellent!
9 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Hello Claire.
Thank you so much for your kind feedback!
We’re sorry again for the missing item, but we’re really glad Marie could quickly sort that out for you. It’s great to hear you had a positive experience with our customer service.
We hope you enjoy your Puur Smile set—feel free to reach out if you need any help getting started!
If you ever need anything, we’re always here to help.
The Puur Smile Team
Great customer service!
I have had a few small issues with my flosser and customer service has been amazing every time!
8 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Thank you so much for your kind words!
We’re sorry to hear you experienced a few issues, but we’re really glad our customer service team was able to help each time. Your feedback means a lot to us.
If you ever need anything else, we’re always here for you!
The Puur Smile Team
Shipment issue-flosser works great!
I am changing my review after resolution of my issue. I was apparently put into a subscription I was not aware of and this was the first shipment of 3. My comment would be to check the fine print. Customer service finally reached back to me, they were experiencing phone difficulty, and stopped the subscription and reimbursed me for the first shipment. The flosser works great and my dentist has noticed a positive change in the teeth and gums since using. I recommend the product.
5 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Hello Donna.
Thank you for updating your review and for your honest feedback. We sincerely apologize for the confusion regarding the subscription and appreciate your understanding while we resolved the issue. We're very happy to hear that you're enjoying the flosser and that your dentist has noticed such a positive improvement. Your recommendation means a lot to us!
Thanks again for your support!
The PuurrSmile Team
Very responsive customer service!
Very responsive customer service!! I lost a part and they are very kindly sending me a new device!
3 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Hello Roni.
Thank you for your feedback! We're pleased to hear that you had a positive experience with our customer service. Providing quick and helpful support is always our priority.
Thanks again for choosing us!
The PuurrSmile Team
Well 2days in the product just stop…
Well 2days in the product just stop working dobt know why it just stopped I reached out to puure smile and after a brief conversation they resolved my issue and I appreciate it and them ty pure smile
1 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Hello Heather.
Thank you for your review. We’re sorry for the initial issue you experienced, but we’re pleased our team was able to resolve it promptly. Please don’t hesitate to contact us if you need further assistance.
Thanks again for your support!
The PuurrSmile Team
Great Product Even Better Customer Service
The water flosser and its products are great. My dentist has noticed a difference in how healthier and cleaner my gums and teeth are since the Puur Water flosser. Recently my reservoir tank cracked and I contacted customer service. Marie, who assisted me was very friendly and her speedy service help me get a new reservoir tank. I definitely would recommend their products to family and friends
30 de março de 2026
Opinião espontânea
Resposta da Puursmile
Hello Ryann.
Thank you so much for your wonderful review! We're thrilled to hear that you're seeing such great results and that your dentist has noticed the difference, too. We're also glad Marie could assist you quickly and make the process smooth. Your recommendation truly means a lot to us!
Thanks again for choosing us!
The PuurrSmile Team
Don't purchase from them...
They sign you up for a subscription without telling you. The charge is more than my original purchase. I want to return it and they don't respond via email or phone. No one is even picking up the phone. I have been trying for days to get an answer on how to return what I never signed up for. They sent me an address to return it to, with no further information and stopped responding. How could I get a refund sending it to an address with no other information, if they don't know it's my package they can't pay me back can they? HORRIBLE customer service. You can chat with an AI bot who just tells you to keep emailing and calling them. Don't waste your time or money being scammed by this company.
2 de abril de 2026
Opinião espontânea
Resposta da Puursmile
Hi Lacey,
We’re truly sorry for your experience — we completely understand your frustration, and this is not the level of service we aim to provide.
We’ve reviewed and resolved your case:
Your subscription has been cancelled
A full refund has been issued
There’s no need to return the product — please keep it as an apology from us
We apologise as our response time and communication were not up to standard, and we’re actively working on improving this.
Thank you for bringing this to our attention — your feedback genuinely helps us do better.
Warm regards,
The Puur Smile Team
Being ignored!!!
Initially I shared that was not satisfied with the product and I wanted to return it. I got a very fast response with them wanting me to keep trying the product, telling me to “give it time” and providing me with some suggestions. I said I would “try” but still was NOT happy. Then about a week to a week and a half later they charged me $85 for the subscription. I sent them three follow up emails now asking for that to be refunded as not only did I initially want a refund and was unhappy and talked into keeping it to try it a little longer but then you are charging me again and won’t even respond to me. I find it very interesting that you wanted to respond to me so quickly to talk me into keeping it, but now won’t respond when I ask to have a charge reversal. Worst customer service ever I’m reporting them to my bank.
29 de março de 2026
Opinião espontânea
Resposta da Puursmile
Thank you for your feedback. Unfortunately, we were unable to verify your experience because our previous request for additional information went unanswered. We would genuinely like to look into this further and assist you—please feel free to reach out to us directly so we can better understand and resolve your concerns.
Marie at Puur Smile provided excellent…
Marie at Puur Smile provided excellent customer service in response to an issue I raised. Thank you, Marie! The water flosser is an excellent product and my mouth feels so clean after using it. I highly recommend this product.
26 de março de 2026
Opinião espontânea
Resposta da Puursmile
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with Marie—she’ll be very happy to see your feedback 😊
It’s also wonderful to know that you’re enjoying your water flosser and feeling the difference it makes. Your recommendation truly means a lot to us!
If you ever need anything, we’re always here to help.
Warm regards,
The Puur Smile Team
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