Qatarairways Opiniões 

Do not book a stop over in Qatar, My wife and I booked a flight from Sweden to Adelaide,
My wife has medical issues and after looking at could she take her medical medicines into Qatar decided to cancel the stopover, contacted Qatar airways and was informed they would charge 500 pounds to amend the booking, they have given us nothing but the run around for 3 days, even logged into their site amended booking charged 17.91 pounds and did nothing, if you book a stopover they use TUI was advised to contact them, they said ref numbers mean nothing to them contact Qatar, just did they wanted another 500 pounds to amend the booking, so had 3 days of run around no solution

Very bad customer service made so stress I couldn’t get on with my day very bad.
Call them several times but never helpful just stress u out.
Not happy at all. Every time u call them thy don’t know what they talking just try to find and excuse to be unhelpful. Please get your staff to get training if your calls are recorded please listen to them. I feel so unwell every time I call them. Rubbish customer service

They locked my account for no reason and I called them to fix this, they said it would take some days to resolve but never contacted me or unlocked it.

Appalling customer service, paid for select seats, assigned completely different seats at checkin, tried to get refund as I didn't receive what I paid for. Have been waiting since January with repeated calls and emails ,finally contacted about a week ago and was told that there had been a plane change on both legs (which in fact was only one leg) and that this would entitle me to a refund but in the same breath was told that I wasn't getting a refund. Absolute shambles of an airline which previous reviews seem to confirm with no obvious good points.

Been waiting 7 months for refund. Had to cancel trip due to cancer diagnosis in family
Everytime we phone , it’s same answer, we will escalate and get refund!

Worst customer service ever I Tried to split my ticket and change date of my wife and children flying back to Heathrow, spoke to 3 Indians on the phone each took an hour each and left me on hold for 50mins each all I wanted was to change the date and was willing to pay, eventually got through to someone who was not a Indian and got everything sorted within 30mins

Worst customer service in my life,I booked a flight for my family of 5 ,from UK to Kuala Lumpur,after I booked it,I realise I make a One letter spelling mistake for my youngest daughter,call them try to fix it ,and told me they could not do anything .I need to cancel all my tickets ,cost me £300 per person charge for cancellation, because they can not change just one letter on her middle name,and the customer service,sorry I can't understand what kind of English they speak,not helpful airline.Be Careful!!!

Ground staff in Sydney rude ,told to wear masks all the way back from Sydney ,only enforced on western people ,compartment we were in was virtually empty ,we were sat 4 across the middle thought we could move after take off ,the plane had just left the ground and there was a stampede of young people making beds across the complete rows ,this happened on both flights .the food was awful,we were given cans of drink with food on were it had run through from above ,and finally the seats were the most uncomfortable we’ve ever sat on .Airline of the year ,what a joke ,not a patch on Emirates ,even American Airlines were much better on the way to Hawaii

Qatar Airways will doublebook your seat on one of your three connecting flights, leave you stranded in halfway transit in foreign airport without help, no refund, false promises of vouchers, fake emails and no way of complaining, routinely scamming a small portion of their paying customers and happily ruin your day, your journey and your life. "Customer service" will have no knowledge of your five previous calls, take you on yet another Kafka nightmare round of giving you fake emails, non existing vouchers, claim that the email they sent your ticket to is not the one you say it is and begin blaming and suspecting you. Worst treatment and worst nightmare ever experienced with any airline, and no way to get through.

I was very disappointed when I was told that the vouchers has been expired, I had already reconfirmed the vouchers expiry date, if it would expire after two years of date of issue of the vouchers or the actual date when the tickets were bought. The airline did confirmed that the vouchers would expire from the issued date of the vouchers and now, the airline refused to accept the vouchers, saying that it expires from the actual purchase date of the tickets.

One of the worst ever.
They just care about taking your money. Customer service is zero.

It's been 2 weeks since my suitcase has been missing. I had all that I needed to live/work in the UK for the next 6 months. Cannot get hold of anyone from Qatar airways telephonically/ they don't reply to their WhatsApp customer service facility that they
provide you with. All email correspondence sent by me just get an automated reply with case refrence numbers
and that is it. .. and still not a word from Qatar airways . I filled in all the necessary forms from day 1 but my luggage is apparently still being traced on the mishandled luggage site. I have nothing to wear, no toiletries all medications etc is all in that suitcase. Had to spend a small fortune to buy new clothes etc just to get to work and see me thru the next few weeks never mind all the warm clothes I will need to see me thru winter. What a horrific ,expensive and distressful experience. How can they treat their customers like that. ??

Avoid at all cost!
After a horrible experience during our first family holidays in years. We lost two days of holidays and spend thousands of pounds for nothing, this company offers to compensate which we of course accepted but they won’t send the money and it’s been months! They won’t answer any emails either. The absolute worst customer service and zero accountability. I will never fly with them again

Flew 8 months pregnant from Thailand to the UK via Doha. Flight got changed to one with a very short connection time but we could not change our flight as Qatar are impossible to reach (they tend to pass you onto someone else in an endless loop, not answer or they hang up on you after an hour).

We missed our connecting flight as our first flight left late. Instead of helping the many people on the plane the staff told us it was all fine...

I ran through Doha airport 8 months pregnant pushing my 3 year old, when we got to the desk there were people boarding but they refused to let us and several others on. I was at this stage nearly passing out from the run, the fact it was 4am and the stress... I feel like it has really impacted my pregnancy.
The staff were not helpful, they just told us we would be put on a flight at some point and it took a crowd of people screaming for answers before they helped us.

When we finally got to Gatwick London our baggage was lost and we cannot locate it because the official form we and everyone else were handed at baggage claims had two WRONG NUMBERS on it. They are actually handing out forms to be sent away with which mean you get home and there is NO WAY TO REACH ANYONE WHO CAN HELP AT ALL!!!!!

I am now stuck with no clothes, my child has no clothes, my husbands fathers ashes are god knows where and I have lost many items that have sentimental value after living a year abroad. We are in a stressful loop of every number we try to ring being told its someone elses problem.

I will never fly with this company again and please if you do don't check in anything you are not willing to loose as it seems to be the way now that that is more and more likely.

I'm at my wits end I'm hoping Qatar might answer me on one of these forums and help if the company cares even slightly.

Completely dissatisfied with customer support regarding mishandling my luggage. Staff Keep apologizing but not doing anything. Their contact numbers in the UK are only based in Manchester and London airport that are for tickets service . WOULD NEVER BOOK MY FLIGHT WITH THEM .

My daughter is stuck in a hotel in Auckland , no vouchers no food subsidy, zero information. No idea what’s happening with her cancelled flight . Your costumer services say nothing. 2 days now !! Will not be using you again , how knew your planes are make no difference when you treat customers in this way

Booked business class to Male with QA for special 50th anniversary holiday leaving UK via terminal 5 where we were treated to BA business lounge, which was very disappointing.
All legs of our journey booked on QA Qsuites for maximum comfort, but later changed by QA without any communication with us (their passengers).
Reached Doha an hour late on outward leg and rushed to get QA connection to Male where we were told our bags were still in Doha but assured we would receive our bags on next flight a few hours later same day at our hotel.
Bags arrived too late to make connecting sea plane flight that day. Next day bags were offloaded from sea plane as overloaded and did not get to the resort until late the 2nd day. All our holiday clothing medication and sun creams were in the bags. Unable to purchase temp clothing etc at the resort so we were unable to enjoy the facilities of the resort until day 3 of our 12 day holiday
To date it has been very difficult to process our request for compensation via QA media sites. Despite many apologies anything more seems to take a long time
Advice to any future QA traveller is take all emergency clothing and medicines etc in hand baggage.
To make things worse reclaiming baggage at Heathrow took more than 1.5 hours due to only a single belt handling 3 QA flights arriving at same time.
Overall I have been very disappointed with my first (special) business class travel experience.

We booked flights Cyprus to Thailand for March 2020.
The night before we were due to fly the Uk made Thailand an only essential travel country invalidating our insurance. We rang the airline and a Lady told us to cancel the flights or we would be a no- show and loose everything.
The flight actually left ok. I emailed Qatar about a refund or voucher although they were non refundable flights and waited. It took a while but Qatar offered us two vouchers and an extra 10%.
We have tried twice since to go back to Thailand but both times had to cancel.
The voucher was running out (2 years) so I asked for an extension. They told me this was impossible due to carriage restrictions but would I like a refund.
1 month later we had our money .
First class experience, will only ever fly with them now.