QWERTY Beer Box Opiniões 

Resposta da QWERTY Beer Box

27/12/2024

Thanks for the kind words! Have a great New Year! Cheers - QWERTY Beer Box

Resposta da QWERTY Beer Box

28/02/2025

Thanks a lot for the feedback Oz!

We've got some exciting new hampers coming out to ensure your dad and uncle aren't getting bored ;)

Hope you're enjoying the sunshine!

Cheers
Niki

Resposta da QWERTY Beer Box

28/02/2025

Aww really appreciate this review! Feels really good to hear this as this is exactly what we aim to achieve with our hampers.

Thanks a lot for your ongoing support x
Niki

Resposta da QWERTY Beer Box

28/02/2025

Thank you Bethany - really appreciate your loyalty and your support! We've got some exciting new things cooking for you .. Watch this space :)

Resposta da QWERTY Beer Box

28/02/2025

Thanks ever so much for the lovely review! Glad to hear you like our hampers and that we provided a good customer service for you. We understand the pains of not hearing back when waiting for an order so we try to be as fast as we can in our replies :)

Thanks again
Niki

Resposta da QWERTY Beer Box

28/02/2025

Hi Kim

Really appreciate the feedback - happy to hear your brother in law liked his gift! They're always a tough nut to crack, aren't they? ;)

Thanks again
Niki

Resposta da QWERTY Beer Box

28/02/2025

Heya Liberty Louise

Thanks so much for the lovely feedback! Glad we can help you in your quest to find the best (& most convenient) gifts for your family!

All the best x
Niki

Resposta da QWERTY Beer Box

15/12/2024

Hi Elizabeth

Niki here - co-founder of QWERTY Beer Box.

Really sorry to hear you are unsatisfied with how we treated you but as I mentioned in my message on NOTHS I needed more information to get to the bottom of this. You received the correct hamper as specified on the listing but nonetheless I have to apologise if you're not satisfied.

I'll be in touch with regards to next steps!

All the best
Niki
Co-Founder of QWERTY Beer Box

Resposta da QWERTY Beer Box

12/12/2024

Aw thanks so much for your kind words 😊

Niki here - co-founder of QWERTY Beer Box but I'll pass that on to Faye this morning! Glad you got your gift and I hope you have a lovely Christmas when it comes! x

Resposta da QWERTY Beer Box

12/12/2024

Hi Michael

Niki here - co-founder of QWERTY Beer Box and I am incredibly sorry for your experience!

Had a chat with my colleague Faye and it seems like your emails landed in our spam folder (although we've changed the spam settings in the past to ensure all emails used on our website to order definitely go straight to inbox 😩) ..

Faye sent over the proof and the moment we saw this we booked in a replacement which should be with you today!

Aware of the delay and the frustration of not hearing back but please rest assured that we're taking this very seriously and will make it up to you!

Just looked at the original tracking and it now shows that your original order should also arrive this week! Please feel free to keep the original order as well as a sign of apology of that miss of ours..

I can only apologise once again and we'll keep an eye on your shipments but if we don't speak, hope you have a lovely Christmas when it comes!

Many thanks
Niki - Co-Founder of QWERTY Beer Box

Resposta da QWERTY Beer Box

12/12/2024

Hi Charles

Niki here - co-founder of QWERTY Beer Box! I'm really sorry for your experience here! Yodel did have a bigger issue around Black Friday but they've finally sorted through the majority of the backlog.. Aware your initial order still hasn't been delivered which I can only apologise for! The status 'With Sender' from Yodel comes once it's been scanned for despatch from our site but not yet scanned at the Yodel depot..

I just had a look and your replacement order was out for delivery yesterday but didn't get delivered due to the driver not completing his journey on time! It is showing as to be delivered today as per the tracking.

We'll keep an eye and get in touch with you once it's arrived!

Apologies again,
Niki
Co-Founder of QWERTY Beer Box

Resposta da QWERTY Beer Box

12/12/2024

Hi there,

Niki here - co-founder of QWERTY Beer Box and I'm incredibly sorry I only saw this now - I sincerely hope we got this sorted by now?

Please get in touch via support@qwertybeerbox.com if this is not the case!

Apologies for the radio silence - this is certainly not the customer service we strive for! Since Faye joined, we're a team of 3 people and try to go the extra mile to respond to every query the next working day!

Hope you have a good Christmas when it comes
Niki
Co-Founder of QWERTY Beer Box

Resposta da QWERTY Beer Box

12/12/2024

Heya Laura

Niki here - very sorry I'm only seeing this now. Just had a little look and I think this was sorted eventually I sincerely hope we got this sorted by now? This was an enquiry that went into our spam and following this incident I reviewed and changed our spam settings to minimise any issues of this sort again in the future.

Nonetheless we definitely didn't provide the customer service we strive for in this instance! Since Faye joined, we're a team of 3 people and try to go the extra mile and respond to every query the next working day!

Hope you have a lovely Christmas when it comes 🎄
Niki
Co-Founder of QWERTY Beer Box