Raiffeisen Bank Romania Opiniões 

Am sunat pentru o sesizare in legatura cu o frauda pe data de 16 ianuarie. Mi s-a spus ca a fost facuta o solicitare si ca revin catre mine cu o rezolutie in 15-30 de zile. Am sunat si a doua oara, mi s a spus ca s-a urgentat situatia si ca voi fi contactat in cateva zile. Totul ca sa mi se spuna intr-un final ca nu pot face nimic. Am cerut de fiecare data un manager pentru a discuta si desi era disponibil,refuza sa preia apelul. Serviciul de suport este deplorabil, nu mai zic de cei care sunt in fruntea acestui departament.

I live in the UK, Raiffeisen repeatedly said they would send my new, Visa card to my address in the UK, through a courier. We go round and round in circles writing emails. They never answer the phone. I have never received the Visa card, now they are saying that the card has been cancelled because I have not activated it in time, on my app the card appears to be ACTIVE . A mess ! Absolutely useless !

Prima experiență a fost pozitivă, personalul politicos a reușit să deschidă un cont în această bancă! Am reușit chiar să transfer bani de la o altă bancă românească și să-i plasez acolo și să deschid un depozit în lei românești și în valută străină, totul a fost bine de aproape doi ani! Dar acum 1,5 luni am primit o notificare prin e-mail despre închiderea conturilor mele! Încercările de a afla motivul și de a rezolva problema online nu au dat rezultate, răspunsul băncii a fost că trebuie să veniți la sucursala bancară unde a fost deschis contul! La sosirea la bancă, personalul a ridicat din umeri, spunând că gazul nu are nicio informație despre motivul închiderii și să vă închidem conturile la noi și să transferăm bani către o altă bancă! De fapt, comunicarea cu serviciul de asistență și corespondența prin poștă cu banca nu au dus la nimic! Și conturile trebuiau închise, banca a reținut dobânzile la depozite, deoarece au o astfel de politică, deși ei înșiși au inițiat închiderea conturilor! În general, nu recomand această bancă, consider că nu este fiabilă, cu o aplicație mobilă instabilă, rate scăzute ale dobânzii la depozite, serviciu de asistență slab și o așteptare foarte lungă pentru răspunsuri de la biroul central! Rate ridicate ale dobânzii pentru încasarea Euro la un bancomat!
Cu siguranță, Nu voi recomanda niciodată această bancă prietenilor și dușmanilor mei!

Too bad the system won't allow me to give them 0 stars. I want to close my account and they ask me to go on their bank in order to do that. I live in another country and I can't do that. It's funny that you could open an account online but to close it you need to travel 3300 km or spend time and money to make a power of attorney for a someone in Romania and that person to spend again money and time just to close a bank account that u made online. Run away from this,,bank" !!!

Worst Bank in the world, i would say more: they are just doing what ever they want, no regulations at all...
You could be 5000km away from your country, and they will just send you an EMAIL that you need to come to their bank so they will REVERIFY (what is not smart at all) your details, OTHERWISE THEY WILL BLOCK YOUR ACCOUNT!
And this is not because some suspicious activity, but JUST BECAUSE THEY WANT SO one in 2 years.
Also a lot of blocks, limitations... they think you live just to explain them how you spend your money and ask them if you can use your money...
WORST EVER, NEVER AGAIN!

My husband is a premium client .And, probably for that reason he was denied the cards by poste in France. Three times he asked the account manager to provide this service. It was impossible. I have made a trip especially to Romania to collect the cards. Impossible! I was send to two agencies only to provide a French address written on a post it. They will send the cards. (after a lot of demands from the legal service, the hierarchy, and all that corporate procedures) by DHL in France, but no date or other information At the first agency they did not wanted to actualize my personal information saying the second agency will do it.Of course, the second agency didn't do it also. So, I do not have any card, currently I pay my living costs in Romania by bank transfer and I will collect the cards myself in France. In conclusion I have spent money, time and energy and 4000 km for nothing. Stay away , do not open any account at this bank. You will have a lot of problems.

The worst bank I’ve ever worked with. Discrimination high level with people which aren’t Romanians - and the example is - they decide to close my account without any explanations because I’m Bulgarian citizen working in Romania since 6 years. The customer service and agents in the offices are 1000000% useless and only exchange the responsibility between them. Incapable people which haven’t been able to update my personal data for 6 years. For those years I have had 3 times my account blocked because they couldn’t update my passport data and now they close it and say “you are not allowed to open an account in out bank never anymore”. I won’t mention that on the 5th year of my staying in Romania I got there to update again my data as I’ve got permanent residence (from immigration services and police of Romania) and the idiot there was looking at my bank card and trying to convince me that I don’t have an account in their bank… or the fact they have sent my new Visa card to my Bulgarian address because they weren’t capable to find my Romanian address which has been provided to them at least 200 times..
I won’t recommend this next Austrian crab not even to my biggest enemy!

Cea mai mare farsa trăită vreodată.
Am un cont curent la Raiffeisen de aproape 20 de ani.
De ceva vreme nu mai primesc salariul in acest cont însă din motive obiective l-am păstrat. Tot de ceva vreme acești domni și doamne îmbrăcați la 4 ace In numele unui comision de administrare îmi confisca in fiecare luna cate 10 lei.
Acești bani câștigați de mine cu sudoarea frunții sunt însușiți de ei fără rușine și degeaba.
Am un cont curent la una din cele mai mari bănci din Anglia iar comisioanele de orice fel sunt 0.
In Romania insa băncile îți iau banii fara rușine, fara respect, fara justificare.
O rușine, dezgustător, de neimaginat cat de jos suntem că și țară....

If only I can give this stupid bank -1000 star!
it doesn't work the online payment when you urgently need it, first time I called turns out they put my passport number wrong. ok waited one day for them to correct that, second day tried again, still doesn't work, and apparently the support line don't really know what's wrong, have to wait them to figure out what s wrong for few days. Imagine in a situation you really have to do the payment urgently and your bank won't let you do that. I will quite this stupid bank soon and tell everyone how stupid this bank is.

we had 2 go twice to the bank in order to open an bank account for my british wife. Once there we had to fill the same questioners again like the first time because the lady behind the desk did someting wrong. on the second visit they said we will have to come again for the third time, we had to give tons of declarations and the bank representative looked like the didnt know what they were doing. shame! Im a romanian citizen with an account at this bank, but I will soon close it down as im not happy with them .

Pur și simplu nu-mi mai pot folosi banii de pe aplicație pentru că au schimbat aplicația!!
Sunt în afara țării și efectiv nu pot recupera parola și nu mă pot loga să am acces la bani.
Idioți la mare artă !
La revenirea în România promit că voi închide toate conturile la ei !
Soția nu poate accesa nici ea banii fizic din bancă pentru că idioții nu mai eu casierie !
Mă cac pe banca voastră pentru că eu sunt blocat în străinătate fără bani .
Fugiți de online la ghișeu tip Reiffeisen bank !!!

Am fost discriminat de iei in România ca Roman de catre sefa sediului din Timișoara lângă spitalul judetean. Am vrut sa încasez salariul de medic și au zis vezi alta banca :)))) plus etc nu are rost.

Terrible service, its employees do not adequately serve customers, addition, the bank has policies that do not benefit customers

Worst bank! Worst customer experience! Zero facilities! Avoid!!! They need 10 years more to can reach the others banks standards!

Worst Bank I have dealt with in my international experience , No real interest in solving clients problems, they would close your account based on your nationality, even if you officially considered premium customer, you can be responded with not eligible for simple services, without giving any reason, or without proposing any alternative solution.

Horrible bank ever, for a normal transfer of 10€ I had to pay 30€ commissions.

NU VA FACETI CONT LA Raiffeisen Bank!

Serios, sunt alte bănci mai bune.

Am "cumpărat" ceva de pe un site și nu mi-am dat seama că este scam.
Am sunat la banca sa ii anunț și mi-ai spus că nu au ce face doar să închid și să cer din nou cardul.
Nu m-au întrebat ce site și s-au oferit să comunice cu banca in contul căreia au plecat banii.. nimic.

Nu vă faceți cont aici. Ăștia închid locațiile fizice și se muta online vor sa devina gen revolut.
Revolut pare o opțiune mai buna! Ei vor și sucursale fizice.

I went to Romania on August 2023;the employees from the Obor branch did my "actualization" and as a result,the machine didn't take my card anymore(it didn't recognise my Pin).It took them an entire week to give me a new card with a new Pin);they kept pushing me between the 2000star and themself without being able to solve the problem;after doing the "actualization",three weeks later they called me again to du the "actualization " because it wasn't correctly done from the very beginning;I had to leave the next morning,I put a lot of money in the account and now I am not able to pay what I need to pay for with the card I've got,because they don't know how to help me to do it from my account to others.They keep sending me to the apps which didn't ever worked on my Android in Romania,and much less in here.HORRIBLE SERVICES,INCOMPETENT EMPLOYEES.I strongly believe that it is not legit;it is a"group" in Switzerland as owners of the bank;it is NOT THE AUSTRIAN RAIFFEISEN INTERNATIONAL BANK! It is a partially scam.We may loose our money.They are not trustable!!They got my money ,and I cannot use it!!!

Lack of communication, lack of interest of the employees to show at least that they are there for you, the client whose money produce profit for their wages. It's ashame that a foreign bank behave worse than old communist banks. NOT RECOMMENDED AT ALL!!!