Raindropclean Opiniões 

227
•
TrustScore: 4 em 5

4,0

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Classificada 5 em 5 estrelas

Was Tired of purchasing products using single use plastics, so when I saw an article in a home magazine on Raindrop cleaning products, I thought I’d give them a try. So glad I did !! these products... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Once you start using Raindrop, you'll never want to go back to using another hand soap. Their foaming soap leaves my hands feeling moisturised, it's great for sensitive skin, has lovely delicate scent... Ver mais

Classificada 5 em 5 estrelas

Easy to order, kept informed & prompt, well packaged delivery. So easy to set up, just warm water & a tablet. Been using for a week & really happy, plus my hands feel really soft after using. In fa... Ver mais

Classificada 5 em 5 estrelas

I ordered myself a sage green starter kit along with four of the scents and and I couldn’t be happier. As a long time sufferer of eczema I avoid scented soaps with a passion, by chance I met Geor... Ver mais

Informações sobre a empresa

  1. Serviços ao domicílio

Escrito pela empresa

Eco-friendly cleaning products with zero plastic waste


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

227 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

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Respondeu a 80% das suas opiniões negativas

Geralmente responde em 14 horas

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4,0

Todas as opiniões

(227)

30 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Lovely handsoap

Lovely handsoap, the soap and dispenser are good quality and the lavender soap smells amazing. Great way to incorporate sustainable practice into your everyday life. My only bugbear is that they don’t send you a reminder before they charge you for your next delivery - despite this being common practice among other similar brands (for example Smol always sends a reminder email to give you time to change your delivery time if needed)

25 de janeiro de 2026
Opinião espontânea
logótipo da Raindropclean

Resposta da Raindropclean

Hello Amy,

Thank you so much for taking the time to share this lovely review. We’re really pleased to hear you’re enjoying the hand soap and that you love the lavender scent.

We’re also grateful for your feedback regarding delivery reminders. We do send an automated reminder email three days before each scheduled charge, however, this can sometimes land in spam folders or be sent to the email address linked to the original payment method.


We really appreciate you highlighting this, as it helps us continue improving our service. If you ever have any questions about your delivery schedule, our customer care team is always happy to help.


Thank you again for your support and for choosing to shop sustainably with us.

Anna
Raindrop Team

Classificada 5 em 5 estrelas

Beautifully soft and silk soap

Raindrop hand wash is so soft and silky and never dries our hands out, smells great and I love that we’re doing our bit for the environment. Have needed customer service on a couple of occasions and absolutely can’t fault Anna. She’s so knowledgeable and helpful, even skipped one of my subscriptions for me. Thank you

13 de janeiro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Dont buy the dispensers

Products are ok, though the subscription model can be a bit of a pain (I now have a lifetime supply of spray cleaner, apparently I’m a bit of a minger 😂).

I DO NOT RECOMMEND that you purchase the ‘brown glass’ dispensers. I splashed out on a couple, loved the look of them and the fact you could choose the colour of the rubber bottom. However, it wasn’t long before I noticed the brown was peeling away, shedding a brown plastic coating everywhere. Not very eco- and now looking really tatty. 😟

31 de dezembro de 2025
Opinião espontânea
logótipo da Raindropclean

Resposta da Raindropclean

Hello Jasmine,

Thanks so much for taking the time to leave a review. We’re sorry to hear the subscription caught you out, we know it can be a bit too efficient at keeping cupboards stocked, and we’re always happy to help adjust or pause it if needed. Let me know if I can help you with that.

We’re genuinely disappointed to hear about your experience with the brown glass dispensers. That’s absolutely not what we want, especially given the eco-conscious intention behind them. The peeling you’ve described is a a fault in a small number of our old batch of frosted bottles. We no longer make these ones so we will replace your bottles for free with our new non-frosted design.

We’d really appreciate the chance to make this right. Please get in touch with our customer care team so we can look into a replacement or refund and feed this back to our product team for improvement. Your feedback genuinely helps us do better.



Thank you again for your honesty and taking the time to share it with us.

Big thanks,
Anna
Raindrop Team

Classificada 5 em 5 estrelas

Customer Service and Products

Customer Service and Products are exceptional and great value for money.
I love the fact they are eco-friendly and will last forever so we can cut down on plastic waste. Highly recommended and may they continue to grow.

11 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Love raindrop products

Love raindrop products. I have them on auto delivery and had to do a late cancel of an order. The customer service was exceptional. Polite and efficient and managed to cancel my order and reimburse me very quickly. Great company

8 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

No reminder or warning of payment for…

No reminder or warning of payment for subscription. I now have an oversupply and have paid out more when money is tight this month.

Had I had a reminder I would have delayed this order and carried on when I needed more product.

Left feeling blindsided with a sour taste for this company. No longer wish to be a part of this subscription service if this is how it’s run

Edit** - once I reached out to customer Serbia about this they were super helpful and changed my opinion on the company. I never received the email in my junk or main. However they were kind and efficient when resolving it.

11 de dezembro de 2025
Opinião espontânea
logótipo da Raindropclean

Resposta da Raindropclean

Hello Alana,

Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience, we never want anyone to feel caught off guard by a subscription charge.

I’ve looked into this for you, and I can confirm that our system automatically sends an upcoming subscription reminder email 3 days before each renewal from. This email is triggered by our system and is sent to the address associated with your account. Everything looks ok on the system, it’s possible it may have landed in a spam or promotions folder, and I’m sorry if it didn’t reach you as expected.

That said, I completely understand how frustrating this situation can be. I’ve reached out to you directly to help resolve this and cancelled and refunded your order for you.

Thank you again for bringing this to our attention, we truly appreciate it.
Anna Raindrop Team

Classificada 4 em 5 estrelas

Great concept and great customer service

Great concept, I love how easy to store and use the soap tablets are. I had a small issue with the bottle at the beginning and the customer service was great, instant reply and went above an beyond to sort out the issue.

I love the foamy feel, but it's a shame the soap doesn't retain as well the fragrance and leaves your hands as soft as normal soap. I hope with time they will improve the formula

1 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best hand-wash I've used

Easy to order, kept informed & prompt, well packaged delivery. So easy to set up, just warm water & a tablet. Been using for a week & really happy, plus my hands feel really soft after using. In fact, I'm ordering a second bottle to use upstairs, as well as taking it a subscription.

17 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The most amazing smell

The most amazing smell! Leaves your hands feeling so soft and moisturised, also the bottled are so chic. I love the colour options and scents they have to chose from!

10 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I switched to raindrop soaps a couple…

I switched to raindrop soaps a couple of years ago to reduce plastic waste in my healthcare clinic. They are easy to use, smell great, and are both eco-friendly and economical. The green soap dispenser looks so good I now have one in my kitchen too!

8 de novembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

It's ok

Pros: Arrived quickly, dispenser looks slick and seems hard-wearing (except the pump - see below). Nice range of scents available.

Cons: Was disappointed for this product to shipped by Amazon as this is a company I actively try to avoid.
The first pump I tried didn't work well so I had to immediately switch to the spare pump provided - if your equipment warrants sending out a spare in case it breaks, maybe some improvement is needed! Seems a bit wasteful of plastic.
The foam isn't very richly scented for me.

6 de outubro de 2025
Opinião espontânea
logótipo da Raindropclean

Resposta da Raindropclean

Hello Northern Belle,

Thank you for sharing your review, we are so sorry to hear about your pump issues, this is rare for this to happen. So we can offer some support with your pumps please can you respond to our inbox message with your order number? We do use recycled plastic to make our pumps and they can be recycled again. Big thanks, Anna Raindrop Team

Classificada 5 em 5 estrelas

Raindrop excellent products & customer…

Raindrop excellent products & customer service.

I've switched over all my cleaning products I can to Raindrop. Not only are they effective and conscious of the environment, but they're gorgeous.

Genuine and brilliant customer service always.

13 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely fantastic company- brilliant…

Absolutely fantastic company- brilliant concept, completely free of new plastic, and the only plastic bit is the foaming pump. Otherwise they have recycled amber glass bottles, drop in water handsoap tablets and paper packaging. Really good value too, and product works excellently. Fantastic customer services team who are incredibly helpful.

19 de setembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Soap and cleaning products reviewed

I ordered a refillable soap dispenser and cleaning refills.

First, the soap. Very easy to refill, great performance, and one of the cheapest refill options if ordering a 12 pack on subscription. Scents are incredibly subtle so if you want a powerful scent, this might not be for you. The dispenser looks great and feels premium. It's a decent price too if ordered with a subscription, at less than £8.00.

The cleaning refills were slightly more fiddly. Rather than being in tablet form, they're a sachet of powder.

Kitchen cleaner. This performs well and got rid of grease marks and general kitchen mess with ease. The scent is pretty much non-existent but isn't unpleasant by any means.

Surface cleaner. This seemed pretty decent. Surfaces were shiny with no residue after use. Again, scent is not noticeable.

Bathroom cleaner. This was terrible. I'm not sure if the effectiveness of product was affected by the fact the powder in the sachet had congealed on delivery. I had to cut it out in pieces and force it into the spray bottle. Scent wise it's a strange, powdery lemon scent which lingers unpleasantly. On limescale it was ineffective, and all surfaces were left dull. Once dry, there was a powdery residue left on everything.

Overall, I very much enjoy using the soap and it's one of the best value and performing refillable foaming soaps out there. Compared to Smol (which I currently use), its cheaper when ordered in a 12 pack and has a nicer dispenser. Two of the cleaners were decent, and one pretty terrible. Cost wise they're a bit much expensive than my regular Smol, so I don't think I'll be switching on these.

9 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great product

We have been using raindrop foaming soap for a few months now and we are really pleased with it. The bottle looks great and the foaming soap works well. It has been gentle on the kids hands and has a pleasant subtle scent. I have introduced it at my place of business too and so far everyone is really happy with it. A great product.

31 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great product, would highly recommend

Absolutely love this product! It is so cost effective, easy to use and smells great. The foam is nice and thick and left our hands feeling clean and smooth. Would thoroughly recommend, much better than traditional soap

20 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Helps with my contact dermatitis, keen to try more of their products

I’ve been using raindrops hand soaps for many months now and I am really pleased with the product and bottle. I have used both the capsule tablets and sachet refills.
I suffer from contact dermatitis which is worse when I have my hands in water, I have found that the foam soap helps with me not having to use as much water to rinse my hands.
I’m hoping to try more products in the future as I was so impressed with the ones I have so far, so am keen to try what else they have.

24 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Item never arrived. Customer Services don't respond

Like several other reviewers, my order never arrived. It was shipped by Amazon, but didn't get to my house. I have emailed customer services, but got no reply. I started to wonder if this was a real company, or just a scam. I'm starting to think that it is just a really bad company.

6 de agosto de 2025
Opinião espontânea
logótipo da Raindropclean

Resposta da Raindropclean

Dear Elizabeth, I’m really sorry to hear that your order didn’t arrive and that you didn’t get a reply from us — I completely understand how frustrating you feel. This is not the experience we want for you so we would like to make this right. Could you please reply to our information request so we can get it resolved for you? Thank you for sharing your feedback this helps us improve our services and again, my apologies for the inconvenience.

Warm regards,
Anna
Raindrop Team

Classificada 2 em 5 estrelas

Not mad about the product

Not mad about the product. Bought the soap on subscription. Wanted to fill my own soap dispensers. Really hard and messy to do. Nothing special about the soap ie fragrance and quality. Love the idea for the environment but will look elsewhere. Emailed customer service yesterday early morning for assistance with my subscription as could not get link for password working. A day and half later still heard nothing. Managed to sort it and cancelled, so equally lack lustre customer service.

1 de agosto de 2025
Opinião espontânea
logótipo da Raindropclean

Resposta da Raindropclean

Dear Yve, thank you for your feedback on the product and for reaching out about your subscription. I’m really sorry you didn’t receive a reply prompt reply— we aim to respond quickly and it looks like we missed the mark this time. We have requested your email or subscription details, and some more details on your experience with the product so we can share this with our production team. We really appreciate your patience.

Kind regards,
Anna
Raindrop Team

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