RainSisters Opiniões 

840
•
TrustScore: 4.5 em 5

4,7

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Classificada 4 em 5 estrelas

Le manteau est magnifique, il vaut son prix. L expédition a ete rapide, bien emballé. Le seul bémol c est qu ils ont choisis DHL comme service de livraison et il y a toujours des problèmes... pour ré... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Jag är särskilt förtjust i att de har tall-versioner. Äntligen en kappa som har midjan på rätt ställe, dvs där jag (178 cm) har midjan och inte strax nedan bysten. Fantastisk kappa att ha på stan om m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Loved the coat … I had been wary before that these were hyped up but when I saw one massively reduced I grabbed it and loved it so much h I immediately ordered another! They are so well designed, feel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very fast delivery in time for the rainh season, love the quality (not a stitch out of place), and a beautiful design that makes me feel like a vampire princess.

Informações sobre a empresa

  1. Loja de moda feminina

Escrito pela empresa

Exceptionally feminine design coats for city lifestyle. Waterproof & warm, so you can be a lady despite the weather. Made with ❤️ by three sisters.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

840 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(840)

144 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Best online ordering experience ever

I ordered the wrong size and the Rain Sisters were so helpful. The exchange was super easy. Use your body measurements like the sisters say. You won’t be disappointed. Absolutely beautiful in every way and I’m looking forward to buying other styles and colors!

21 de julho de 2025
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Resposta da RainSisters

Thank you for your lovely feedback! We're so glad to hear you're satisfied with our services, and you enjoy your new RainSisters coat.

Classificada 5 em 5 estrelas

I had an issue with my order but they…

I had an issue with my order but they helped me resolve it and went out of their way to help me! Great experience and a great raincoat! :)

18 de julho de 2025
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Resposta da RainSisters

Thank you for your feedback! We're so glad to hear you're satisfied with our services.

Classificada 5 em 5 estrelas

They were so fast and the sizing was…

They were so fast and the sizing was very accurate. Thank you again for my beautiful coat. It all went so well that I bought a second one and that went amazing as well.

21 de julho de 2025
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Resposta da RainSisters

Thank you for your feedback! We're so glad to hear you're satisfied with our services, and you enjoy your new RainSisters coat.

Classificada 5 em 5 estrelas

WHY LOOK LIKE EVERYONE ELSE?

My package, all the way from exotic Latvia, arrived on-time and well-packaged. DHL is he best carrier ever! The garments are stunningly beautiful and well-crafted! It was so hard to choose. My new gorgeous jacket is the sophisticated "Double Breasted Jacket with Detachable Hood in Black | Evening Blush". As they said on their well-done, beautiful website, it is a bit on the heavy side, so perfect for 3 out of 4 seasons here in New York - better than 1 season! Perhaps most pleasing of all are the lovely, friendly, helpful Rain Sisters themselves! Their Customer Service Dept. is the best anywhere. These women are honest, reliable, and creative. I wish I had more money to spend there right now!!!! But I am buying my next coat there tonight with the sale!! (Pay attention to your measurements). Do not hesitate. Treat yourself to unique style and high quality now.

8 de julho de 2025
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Resposta da RainSisters

Thank you for your lovely feedback! We're so glad to hear you're satisfied with our services, and you enjoy your new RainSisters coat.

Classificada 5 em 5 estrelas

Amazing coat and the best consumer…

Amazing coat and the best consumer experience i have ever had. Thanks to the team !

20 de julho de 2025
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Resposta da RainSisters

Thank you for your feedback! We're so glad to hear you're satisfied with our services.

Classificada 4 em 5 estrelas

Wunderschön - aber nicht richtig dicht

Optisch ist der Mantel wunderbar! Starken Regen oder Regen, der länger anhält als eine halbe Stunde, hält er nicht aus. Vorallem die Ärmel und die Rückennaht quer am Rücken sind Schwachpunkte. Das ist sehr ärgerlich!

20 de julho de 2025
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Resposta da RainSisters

Vielen Dank, dass Sie uns Ihr Feedback und Ihre Erfahrungen mitteilen! Wir werden dies bei der Arbeit an zukünftigen Kollektionen berücksichtigen.

Classificada 5 em 5 estrelas

Rain, rain come back another day because I want to wear my FABULOUS Raincoat

It was perfect timing when I saw the advertisement for RainSisters on Facebook because I was heading to Alaska and needed a nice rain jacket. It came promptly and turned out to be stunning and made so well! It was worth the price , and the photos with it on are just priceless. So many people stopped to compliment the jacket and asked where I purchased. I want to buy another one because there are so many colors and styles.

20 de maio de 2025
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Resposta da RainSisters

Thank you for your lovely feedback! We're so glad to hear you're satisfied with our services, and you enjoy your new RainSisters coat.

Classificada 5 em 5 estrelas

Fantastisk kvalitet

Fantastisk kvalitet, bedste køb ever

Jeg har lige fået min regnjakke, den er PRÆCIS lige så flot som på billederne. Elsker også at modellerne er forskellige størrelser så man får en ide om hvordan de passer forskellige personer

Den sidder præcis som håbet, ELSKER den 😄😄

1 de agosto de 2025
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Resposta da RainSisters

Tak for din feedback!

Classificada 2 em 5 estrelas

I was so excited to order my raincoat

I was so excited to order my raincoat - I paid and then I had a notification from DHL that I had to pay import duty of almost £75 almost half of the original cost of the coat. I ordered the coat 9th June and I immediately had a call from DHL demanding payment. I actually received my coat on 2nd July. I am still getting calls, emails and now an invoice from DHL - Rain sisters have asked me to pay the money and they will reimburse me. I am not about to do that but I am frustrated that I am still getting chased. The quality of the coat is good but I would never buy from Rain Sisters again

1 de agosto de 2025
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Resposta da RainSisters

Dear Janice,

We are truly sorry to read your review and completely understand how upsetting this experience must have been — especially when you were so excited to receive your coat.
However, we’d like to respectfully clarify that the customs charge you received was the result of a one-time technical error in the system. Normally, all shipments to the UK are sent under our UK VAT registration — meaning RainSisters absorbs all additional costs, and our UK customers never have to pay anything extra.

On the specific date your label was created, our UK VAT number was missed due to a glitch outside of our control. As a result, your parcel was incorrectly classified as a regular EU-to-UK import, which triggered the customs duty. The issue was resolved shortly after and affected only a handful of orders.

We completely agree that it’s unfair for you to bear that cost — which is why we immediately offered to fully refund the duty as soon as proof of payment is provided. Unfortunately, since the duty invoice is addressed to you personally (not our business), DHL legally cannot reassign the charge to us retroactively — unless we undergo a prolonged customs reassignment process.

Our request to reimburse you afterward — not before — is simply due to legal accounting compliance. As a small family business, we cannot refund funds for a payment that hasn’t been made or documented. But we stand by our word: once we receive your payment confirmation, we will reimburse you in full without delay — as we’ve already done for other customers affected by this system error.

While we’re truly sorry that this happened at all, we want to assure future customers that:
– This is not the norm for UK orders.
– This technical glitch has been fixed.
– And we are transparent, proactive, and committed to resolving rare situations like this as fairly and promptly as possible.

We sincerely hope to earn back your trust, and should you wish to continue communication privately, we remain fully available.

Warm regards,
The RainSisters Team

Classificada 5 em 5 estrelas

I'm sooo happy it is rainy wheather now…

I'm sooo happy it is rainy wheather now here in Belgium! I can wear my coat everyday! The materials are sublime, the fitting Perfect! I'm almost 50, but make heads turn arround with this coat! ;)

1 de agosto de 2025
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Resposta da RainSisters

Thank you for your lovely feedback! We're so glad to hear you're satisfied with our services, and you enjoy your new RainSisters coat.

Classificada 5 em 5 estrelas

The disign is increidible.

The disign is increidible.
The size charts are very helpfull.
Everyone tells me how beautiful it looks.

The only thing ( nothing you can do about it; are the taxes) they are too high!!!

18 de julho de 2025
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Resposta da RainSisters

Thank you so much for your feedback, Susana! We're glad to hear you're pleased with your new RainSisters coat.

Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service! When I was in between sizes they recommended the trapeze style. It fits perfectly and they worked with me so I got the sale price and the returns of the other jackets was easy! Thank you Rain sisters!

18 de julho de 2025
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Resposta da RainSisters

Thank you so much for your kind feedback! We're glad to hear you're satisfied with our services and products.

Classificada 1 em 5 estrelas

Dress arrived late which meant that I…

Dress arrived late which meant that I didn’t need it as it was for holiday. Went to return and the website will not let me return for refund. Contacted the company twice in writing with no response. Need to get PayPal involved to try and return.
Very disappointed.

26 de julho de 2025
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Resposta da RainSisters

Sorry to hear about your experience, Rachel! We usually tend to deliver our products within 2 to 7 business days, but it mainly depends on the shipping carrier and other factors, which can affect, how fast the delivery will be. If there's a specific date by which you need a product, we always recommend placing the order well in advance or selecting the express shipping option to make sure you receive your item in time for the intended occasion.

As for the return process, it's possible to request a return or exchange via our website. Or, by reaching out to our customer support team via support@rainsisters.com. Please email our team, so they can help you sort this out.

Classificada 5 em 5 estrelas

Such flattering Raincoats and amazing Customer service

I can't recommend Rain Sisters enough. The quality of the coats are amazing. Both my mother and I bought two different styles. I got the fit and flare, she got the trench coat. They are super warm and amazingly water proof. I bought the wrong size and it was during the sale, so I was worried I'd not be able to exchange it for the right size at the same discount. They managed to make the whole exchange process so easy and they were incredibly pleasant about it. Customer service is also top notch!

17 de julho de 2025
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Resposta da RainSisters

Thank you for your feedback! We're happy to hear that you and your mother are pleased with our services and enjoy your new RainSisters coats.

Classificada 5 em 5 estrelas

Absolutely gorgeous coat

Absolutely gorgeous coat. Bought the beige long s in sale but the size was too small. Returned it and asked for advice and opted for the beige long in l. It fits beautifully with a sweater underneath and i feel like a bride in it. Had been visiting their site for months before finally daring to spend so much on a coat. But quality is top notch and worth it. Customer Service is excellent!!! Can't wait for fall this year.

17 de julho de 2025
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Resposta da RainSisters

Thank you for your feedback! We're happy to hear that you are pleased with our services and enjoy your new RainSisters coat.

Classificada 5 em 5 estrelas

Gorgeous jacket

I got the "Cotton Candy" jacket and I absolutely love it! The fabric quality feels great both for the outside fabric and the lining and the design is just gorgeous, everytime I've worn it I got great compliments for it!!:) I haven't tested it in the rain yet, so cannot say much about that but 10,000mm is the same rainproof-ness as my skiing suit, so I'm expecting no issues on that. Sizing table was true to size and delivery went smooth! I do recommend keeping an eye out for sales;)

15 de julho de 2025
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Resposta da RainSisters

Thank you for your feedback, Luana! We're so glad to hear that you're happy with your new RainSisters coat.

Classificada 5 em 5 estrelas

RainSisters are so lovely

RainSisters are so lovely. I got all the support I needed with care and attention. The coat is perfect, I used in rain, and got dry to my destination. I loved it!!

2 de julho de 2025
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Resposta da RainSisters

Thank you for your feedback, Ana! We're so happy to hear that you're satisfied with our services and your new RainSisters coat.

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