Rapid Scooter Master - Finchley Opiniões 28

TrustScore: 4.5 em 5

4,4

Finchley Road 671, NW2 2JP London, England, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Dealt with Sam and he was superb. Very helpful and informed about my Ado 20 Pro folding bike questions. Great service and great price. Awaiting delivery.

Classificada 5 em 5 estrelas

I have used this bike repair shop on several occasions now. They are a great crew, very skillful, resourceful and determined to find a solution to your problem, no matter how small or unusual. I highl... Ver mais

Classificada 5 em 5 estrelas

It's a small shop, but I highly recommend it! Unlike the giant chain stores, Rapid Scooter has a great selection of high-quality bikes. They're the only ones to stock ADO carbon and ADO ultra. Profess... Ver mais

Classificada 5 em 5 estrelas

There were two minor technical issues with the electric bike I purchased so I emailed with my queries. The reply was instant by return and the shop assistant, Fred B, attached a video prepared for me... Ver mais


Informações sobre a empresa

  1. Concessionário de scooters
  2. Loja de reparação de bicicletas
  3. Loja de bicicletas
  4. Reparação de scooters

Escrito pela empresa

Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.


Informações de contacto

  • Finchley Road 671, NW2 2JP, London, England, Reino Unido

  • 020 7072 2847

4,4

Excelente

TrustScore: 4.5 em 5

28 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

I have used this bike repair shop on…

I have used this bike repair shop on several occasions now. They are a great crew, very skillful, resourceful and determined to find a solution to your problem, no matter how small or unusual. I highly recommend them.

25 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

It's a small shop

It's a small shop, but I highly recommend it! Unlike the giant chain stores, Rapid Scooter has a great selection of high-quality bikes. They're the only ones to stock ADO carbon and ADO ultra. Professional and friendly service!

11 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

There were two minor technical issues…

There were two minor technical issues with the electric bike I purchased so I emailed with my queries. The reply was instant by return and the shop assistant, Fred B, attached a video prepared for me with clear and concise intructions on how to satifactorily resolve the problems I had. So, 5-star top marks for Fred and your company in general for excellent customer support, which is not always forthcoming in this day and age!

7 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The best scooter repair shop

Took my sons scooter, really helpful and polite, fixed it really quickly very professionals and it didn’t cost the earth, they succeeded where other shops failed will now always take our scooter there

3 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

I brought in my Pure 4 pro which wasn’t…

I brought in my Pure 4 pro which wasn’t switching on and a replacement rear tire. They fixed both very quickly and called. They also repaired the light and cleaned the scooter, top service. Do agree a fee first for the works. Polite people.

26 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

They sold a faulty not as described…

They sold a faulty not as described e-bike didn’t stick to consumer law with return warranty help or refund I had to go to bank trading to reverse the payment despite them saying they offered a refund and it was about a punctured tyre which was not true it was an electrical fault and they wanted £75 just to look at the bike I asked to return they refused I requested a payment reversal from my bank which I won for faulty goods they then messaged privately to threaten legal action for me to pay for return of good box it dismantle it which was more expense and difficult and goes again consumer law 2015 so have reported to trading standards I have emails to prove this can’t upload though to warn others

20 de março de 2026
Opinião espontânea
logótipo da Rapid Scooter Master - Finchley

Resposta da Rapid Scooter Master - Finchley

Dear Jane,

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. For the benefit of other readers, we would like to clarify several important points, as a number of statements in this review are inaccurate.

You first contacted us regarding this matter nearly a year after the bike was purchased regarding your tyre puncture. You were informed getting punctures on a bike does not immediately grant return rights within statutory periods, let alone beyond the six-month period, as this is considered normal wear and tear and incidental. Your understanding of consumer law and its application in this situation is incorrect. Despite the length of time that had passed, we still offered to examine the bike and carry out any necessary repairs. However, the bike was never returned to us for inspection.

You also confirmed that the tyres punctures had been independently repaired by other parties on three separate occasions. In any event, arranging multiple third-party repairs without notifying us or seeking authorisation prevents us from properly assessing the original condition of the bike.

Nevertheless, we still attempted to resolve the matter and, as a gesture of goodwill, offered a refund despite the bike having been used for a year. The only requirement was that the bike be returned to us safely.

To assist with this, we provided a video showing how the bike can be disassembled and repackaged, You mentioned you have binned the original so we shared the original box dimensions to help you source another one for safe courier transport, and also offered the option for the bike to be dropped off at one of our stores for more convenience. However, these options have been expressly refused and the bike has still not been returned to us.

We remain willing to resolve the matter once the bike is returned to us. Any questions our team is ready to assist.

Kind regards,
Customer Happiness Team
Rapid Scooter

Classificada 5 em 5 estrelas

I called Saanj

I called Saanj, he helped me straight away and got everything sorted very helpful 👍🏻

23 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Ive had a great experience buying from rapid scooter it came on time also ive had a slight issue my my charger i rang rapid scooter explained I need the scooter for work they sent a new one out straight away I was impressed so I'd use these again definitely

17 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Really good customer support

Scooter was late, rang for some help and they couldn’t do Enough to help and sort the problem. Thank you so much.. will defo buy from youse again

27 de novembro de 2025
logótipo da Rapid Scooter Master - Finchley

Resposta da Rapid Scooter Master - Finchley

Hi Frances,

I’m really sorry you haven’t received your parcel yet.

We’ve checked with FedEx and they attempted delivery this morning, with a photo of the doorframe uploaded as proof. We’ve now asked them to try delivering again tomorrow. It would be a huge help if someone could be available at the address, and you can also use the tracking link we emailed to follow the status or add delivery instructions.

If anything looks wrong on the tracking or you’d like us to speak to FedEx again on your behalf, please do not hesitate to contact us and we’ll sort it.

Kind regards,
Customer Happiness Team
Rapid Scooter

Classificada 5 em 5 estrelas

Great in person service

Really helpful and accomodating staff, realised I could collect my bike in person so rang Rapid Scooter and changed my order. Bike was assembled, charged and ready to go. They talked me through the essentials and made me feel confident with my new bike.

31 de outubro de 2025

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