Rapyalstores Opiniões 

490
•
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wanted to give a shoutout to danyal really made my experience at rapyal special. Offers great customer service and a top lad in general. Recommend to everyone. Get down to Rapyalstores

Classificada 5 em 5 estrelas

Ordered a bed and it came within a few days. Instantly felt a difference from my old one. The most comfortable bed I've ever owned. Customer service was amazing and I highly recommend.

Classificada 5 em 5 estrelas

I placed an order recently and the process was 10/10 I was updated throughout the delivery experience with phone calls and emails and the actual bed is better than expected. I cannot recommend enough!... Ver mais

Classificada 1 em 5 estrelas

Ordered a 2.6ft single bed and mattress for my daughter as part of a makeover bedroom surprise for her birthday and receive a 3ft mattress with the bed. Safe to say I wasn't impressed, I have emailed... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de camas
  2. também em
  3. Fabricante de móveis
  4. Loja de mobília para quartos
  5. Loja de móveis infantis

Escrito pela empresa

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

490 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(490)

74 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great affordable beds delivered super fast!!

This is a great small business providing extremely affordable beds, customisable and delivered within 2 days!!

i ordered linked single divan beds as wanted the flexibility to have 2 singles or when connected a super king with 4 drawers for storage.

The price was amazing for 2 single linked divan beds with 2 drawers , 2 super comfy zip linked mattresses abd 2 headboards - at least a third of the price of the high street!!
Extremely nice and helpful delivery guy - delivery was within 2 days of ordering!! - and the beds were very easy to assemble despite no instructions.
AND they are super comfy!!
Very happy with my purchase!

8 de julho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Quality Product

Quality Product , Quick Delivery.
I highly recommend this company, cannot fault the quality of the bed we bought. easy to assemble.

2 de junho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 4 em 5 estrelas

Good value, just take the day of delivery off

Bed arrived on the day it was supposed to... But time for arrival was changed through the day went from. 9-11am to just before 3pm.

Slight damage on one half of the bed from transportation (looks like a headboard/different bed base fell into it) and despite pictures and instructions on the page showing a bed with draws it came with none. So make sure to check that.

Mattress is soft but supportive.
Bed frame is good for what it's meant to be, headboard looks much bigger in pictures but, is adequate for use.

All in all; Great product.
Delivery is down to traffic and distance, but did contact me to keep me updated

2 de julho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 1 em 5 estrelas

Because I can't give less than a star.

Because I can't give less than a star.
Who sends a bed out WITH OUT THE MATTRESS!!! I kid you not. Apparently it was damaged however they don't deliver just a mattress so the base and headboard are delivered and now need collecting on Monday but Amazon says Tuesday.
No contact to say delivery is on its way or that there won't be a mattress.
I have ordered beds before no issue but not any more

2 de julho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

We’re truly sorry to hear about your experience, and we completely understand your frustration.

Receiving only part of your order—especially something as essential as a bed without the mattress—is unacceptable, and we sincerely apologize for the inconvenience and confusion this has caused. If the mattress was damaged prior to dispatch, we should have communicated that clearly and proactively with you, along with the next steps and delivery expectations.

We also apologize for the conflicting collection and delivery dates between our team and Amazon. We’re actively working to improve our coordination and communication to ensure situations like this don’t happen again.

Please rest assured that we’re taking your feedback seriously. If you haven’t already, we encourage you to get in touch with our customer service team so we can resolve this as quickly as possible for you.

Thank you for bringing this to our attention.

Classificada 5 em 5 estrelas

Service was fast

Service was fast. Delivery man was really nice and friendly

1 de julho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Excellent service

Excellent divan the whole time notified on delivery and time in advance delivery driver pleasant

2 de julho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Very happy with this purchase

Very happy with this purchase, such good value and quality. Arrived a perfect condition and appearance. The seller had great communication with delivery updates and times. Also planned a day for the delivery to work with my day off. The delivery people were very helpful and polite. Overall very happy and would recommend.

1 de julho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Customer service great

They kept me in touch as to updated progress on delivery right up to 10 minute warning. Bed very comfortable as well!

27 de junho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 3 em 5 estrelas

Gas springs don't work

The bed is the wrong colour, when I told the delivery drivers they refused to take it away and told me I would have to return it myself but gave me no return address and it would cost me a fortune to do that! The bed itself seemed fine until I built it and realized the so called "gas springs" are just solid poles! They don't even work!!!! I have built the bed anyway because as I said it would cost more to return than the price of the bed itself but I will never ever use this incompetent company again!!!!

29 de junho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

We're truly sorry to hear about your recent experience and appreciate you bringing this to our attention.

We understand how frustrating it must have been to receive the wrong colour and not get the support you expected during delivery. That’s certainly not the level of service we aim to provide, and we apologize for any confusion or inconvenience caused regarding the return process.

Regarding the gas lift mechanism, it sounds like there may have been a fault with the components or a mix-up in the parts provided. We’d like to look into this further to ensure you received the correct and fully functional product.

Even though you've decided to keep the bed, we’d still like the chance to make things right. Please contact our customer service team, and we’ll do our best to assist you further.

Thank you again for your feedback—it helps us improve.

Classificada 1 em 5 estrelas

The quality of the bed is poor

The quality of the bed is poor, it’s not sturdy and the mattress is falling apart even though we have only had it for a few days. I’m not impressed and this bed will have to go straight out.

27 de junho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

We're really sorry to hear that you're unhappy with the quality of the bed and mattress. This is certainly not the standard we aim to deliver, and we understand how disappointing it must be—especially so soon after purchase.

We’d like to look into this urgently and find a solution for you. Please reach out to our customer service team with your order details so we can investigate the issue and discuss possible next steps, whether that be a replacement, return, or refund.

Your feedback is very important to us, and we’re committed to making this right.

Classificada 5 em 5 estrelas

Please buy this mattress its great

This mattress is amazing i have a crumbling hio. An extreme angulation in my spine and 4 bulged discs in my back and I've never slept better im not in half as much pain anymore. I didnt wake up when my husband got into bed after his gym session. This is the first mattress I can say I absolutely love definitely recommend to everyone I know with hip and back problems.

25 de junho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Amazing prize and bed

Amazing prize and bed. Fast delivery ❤️ and quick response from the company. Would recommend

21 de junho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 1 em 5 estrelas

Hi I order super king bed size with 2…

Hi I order super king bed size with 2 drower in right and left side foot end ,the quality was perfect but the issue is the 2 bed base i received was only one side that mean i got 2 bed base same sides ( left sides ) , you should send to me 2 bed base different sides that will be 2 drower in foot end left and right ,but i received only 2 drower in same side in left

24 de junho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Thank you for your feedback and for highlighting this issue. We're really glad to hear that you're happy with the quality of the bed.

We sincerely apologize for the mix-up with the bed bases. It sounds like you were expecting drawers on both the left and right sides at the foot end, but received two identical left-side units instead. This was certainly not our intention, and we understand how frustrating that must be.

Please reach out to our customer service team with your order details, and we'll work quickly to resolve this and ensure you receive the correct configuration.

Thank you again for bringing this to our attention, and we appreciate your patience while we make this right.

Classificada 5 em 5 estrelas

Prompt service with reasonable prices

Order was needed quickly and was delivered quickly and early in the day which was excellent. Driver was helpful and efficient. Assembly was reasonably easy for one person with some disability although one small issue with the location of the bolt holes which wasn't too difficult to deal with after a quick check online for instructions. Bed is very comfortable and stable. Would definitely recommend and use again if needed especially for the price. Very good all round. One little negative that maybe when stapling taking a little care with packaging but I understand it's done to protect the corners.

24 de junho de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Thank you for your lovely feedback!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais