Rare Candy Collectables Opiniões

206

•

3,2

Loja de cartas coleccionáveis

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Takes preorders then cancels them months later meaning their customers had no chance to source elsewhere as they were counting on this business to uphold their confirmation. If they cannot not count,... Ver mais

A empresa respondeu

Awsome service was stoked with purchase price was cheaper than other stores. Ordered Mon night received thur morn would definitly purchase from Rare Candy Collections again fast,good coms,awesome to b... Ver mais

A empresa respondeu

Horrible and rude customer service. Had a problem applying promo code and shipping request. Whoever answered denied to resolve at all and gave an attitude whole time of the conversation. Then this idi... Ver mais

I’ve been buying from rare candy collectables for a while, they have such a wide range of products and at great prices. They put in an enormous amount of effort when shipping so your items will never... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

Australian Online Retailer for Pokémon, Digimon, Yu-Gi-Oh!, Dragon Ball Super, and Other Trading Card Games, TCG Accessories, Plush Toys, Figurines, Puzzles, and Model Kits.

Informações de contacto

PO BOX 278 Salisbury , 4107, Brisbane, Austrália
0467 951 997
info@rarecandycollectables.com.au
rarecandycollectables.com.au

3,2

Aceitável

206 opiniões

5 estrelas

4 estrelas

3 estrelas

2 estrelas

1 estrela

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Todas as opiniões

(206)

1 opinião nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

1/08/2021

Good service

Good service, fast postage, well packaged.

1 de agosto de 2021

Resposta da Rare Candy Collectables

9/09/2021

Hi RobDee,

Thank you for your feedback - we're glad you're happy with our services!

31/07/2021

Amazing store for Pokémon Cards (amongst other things)

Rare Candy Collectables is a fantastic store. I mainly use them for purchasing Pokémon TCG products - so some of my review focuses on that point. I honestly believe they are in the top handful of stores for pre-ordering and purchasing EN Pokémon TCG products and they also stock JP products at very competitive prices (you've gotta be quick if you want to get your hands on products like Eevee Heroes though!).

Communication from the store is excellent. If I've needed to get in touch regarding an existing order, upcoming products or any other queries, I've received a reply very promptly. Orders are well packed and shipped quickly. I've never had any issues at all with the way products are packed - they use enough wrapping etc to keep products safe but not so much that it's wasteful.

Their membership options are fantastic as they enable a permanent discount and free express shipping. You also earn points for every purchase to use on discounts for any products. Furthermore, members are given priority when preordering. If you're into collecting Pokemon TCG products (or any other products stocked by Rare Candy - Dragon Ball Super TCG, Yu-Gi-Oh, Digimon) and make regular purchases then the membership is the way to go. Other stores use reward point systems but the additional benefits of Rare Candy membership outshine or equal any other stores.

31 de julho de 2021

Resposta da Rare Candy Collectables

9/09/2021

Hi AJ,

Thank you for your detailed feedback. We're glad you're happy with our services and making the most out of our paid Membership program.

We look forward to your next purchase with us.

30/07/2021

23 de julho de 2021

Resposta da Rare Candy Collectables

9/09/2021

Hi JoeGuyMan,

Thank you for your feedback - we're glad you're happy with our services!

23/07/2021

Fast postage good prices

23 de julho de 2021

Resposta da Rare Candy Collectables

9/09/2021

Hi Dany,

Thank you for your feedback - we're glad you're happy with our services!

23/07/2021

Awesome product list and range

Awesome product list and range. Always well packaged

23 de julho de 2021

Resposta da Rare Candy Collectables

9/09/2021

Hi Rhys,

Thank you for your feedback - we're glad you're happy with our services!

23/07/2021

Average service

Arrived safely. Lack of communication cause me to miss out on items that were canceled.

23 de julho de 2021

Resposta da Rare Candy Collectables

9/09/2021

Hi Nelly,

Thank you for your feedback.

We apologise that we were not always able to fulfil your orders that you made with us. However, we did email customers directly at the time that were affected as soon as it came to our attention that we were not getting enough product to complete orders. We also promptly refunded customer orders that we could not fulfil.

We were also aware that our previous pre-order system was not ideal for our customers, and have since then improved it.

Today, our new system does not require upfront payment or deposit to place a pre-order with us. We will only request payment once we know we can fulfil your order on release, and that there is no obligation to pay for a pre-order if you change your mind, with the option to cancel at any time.

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