I ordered the same dress in two sizes to find the right fit, and kept (and paid for) one of them. When I came to return the other, unworn with all tags attached, I was about a week outside the ret... Ver mais
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Leia as opiniões dos outros
Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Ver mais
A empresa respondeu
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Ver mais
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Terrible customer service! Ordered a dress online & they don’t offer refunds. Do not order from here, clothes are cheap quality. Sizing is off, runs really small. Need be size 6 to fit into dresse... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de moda feminina
- também em
- Fornecedor de vestuário
- Loja de roupa
- Loja de roupas para ocasiões formais
- Loja de vestidos
Sobre Rare London
Escrito pela empresa
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Informações de contacto
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Reino Unido
- customer.service@rarefashion.co.uk
- rarelondon.com
2,6
Mau
572 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
DO NOT PURCHASE FROM THIS COMPANY
I am trying to return an online item within the 14 days, the only option on the returns portal was store credit, I emailed them to say I wanted a refund not store credit and they refused. This is illegal, you automatically get a 14-day 'cooling-off period' when you buy something you haven't seen in person.
4 de fevereiro de 2025
Opinião espontânea
Resposta da Rare London
Hi Laura,
Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced. Please be assured that we take all feedback seriously, and we are committed to resolving this issue. As stated on our product pages and returns information page, SALE items are only eligible for a refund in the form of store credit. We apologize for any confusion this may have caused.
Kind regards,
Erin
Resposta da Rare London
Hi Julia,
Thank you for sharing your feedback. We are truly sorry to hear that you were not satisfied with the quality of the item you purchased. We understand how frustrating it can be to receive a product that does not meet your expectations. We apologise for any inconvenience this may have caused.
Kind regards,
Erin
No the best with returns
No the best with returns. Also expensive postage costs and returns costs
2 de janeiro de 2025
Resposta da Rare London
Hi Lorena,
Thank you for your review. We apologize for any inconvenience caused by the postage and return costs. We understand how these costs can be frustrating. We're always looking for ways to keep things as affordable as possible, and your feedback helps us get there. We appreciate your feedback and hope to see you again.
Kind regards,
Erin
Love the outfit
Love the outfit, it was exactly how I pictured it to from from the marketing of it online.
30 de dezembro de 2024
Resposta da Rare London
Hi Leanne,
Thank you so much for your wonderful feedback! We're thrilled to hear that the outfit met your expectations and was just as you envisioned. We hope to see you again soon!
Kind regards,
Erin
Great quality
I bought the Blue Blur Mesh long sleeve Top but had never heard of the brand before so was unsure about the quality. The top is well-made, the sleeves are see-through but the front and back have an extra material layer for coverage. I chose the standard shipping but the turnaround was only 4 days from when I placed my order. Would recommend.
23 de dezembro de 2024
Resposta da Rare London
Hi Alex,
Thank you so much for sharing your experience with our Blue Blur Mesh long sleeve top ! We're thrilled to hear that you’re happy with the quality of the product and the fast shipping. We always aim to provide great customer service, and it’s wonderful to know that you had a positive experience. We hope to see you again soon !
Kind regards,
Erin
Best buy
Dresses are good quality and fit comfortably. They are elegant and versatile to mix and match with accessories.
17 de dezembro de 2024
Resposta da Rare London
Hi Isha,
Thank you so much for your kind words! We're thrilled to hear that you find our dresses not only high in quality but also comfortable and versatile. Your feedback is truly appreciated, and we hope to see you again soon !
Kind regards,
Erin
Lovely dress and delivery was very quick
Lovely dress and delivery was very quick
16 de dezembro de 2024
Resposta da Rare London
Hi Lillian,
Thank you so much for your kind words! We're thrilled to hear that you love our Green Bandage Cut Out Midi Dress and that the delivery was quick. We appreciate your feedback and hope you enjoy wearing your new purchase.
Kind regards,
Erin
The dress I bought was absolutely…
The dress I bought was absolutely stunning! Really good quality and arrived in good time. Thank you!
6 de dezembro de 2024
Resposta da Rare London
Hi Naomi,
Thank you so much for your kind words! We're thrilled to hear that you loved our dress , Black Gathered Diamante Velvet Dress, and that it arrived on time. We truly appreciate your feedback. If you ever need anything else, don't hesitate to reach out!
Kind regards,
Erin
Genuis idea with adjustable bust tie !
Ordered Wine cup detail Devore maxi dress in size 8, fitted beautiful ! At first I thought it was too big on the bust as was very loose but quickly realised the tie is adjustable, what a genius idea !! You can alter the tie to suit your bust size...just pull the tie to suit your size, well done Rare !!! Will defo be buying from you again. !
11 de dezembro de 2024
Opinião espontânea
Resposta da Rare London
Hi Sandra,
Thank you for your amazing feedback! We're so happy to hear that the adjustable bust tie worked perfectly for you. We're thrilled you love our Wine Cup Detail Devore Maxi Dress and appreciate your kind words. We look forward to welcoming you back for your next purchase. Thanks again for choosing Rare London !
Kind regards
Erin
Speedy help
I reached out to the instagram team after receiving the incorrect size for a wedding the following day - mistakes can happen!
The team could not have been more helpful, they sent me the correct size right away and sorted my return for me, 5* service! Thank you so much 🫶🏼
4 de dezembro de 2024
Opinião espontânea
Resposta da Rare London
Hi Natalie,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you quickly and efficiently. We always strive to provide the best service possible, and your feedback means a lot to us. We hope to see you again soon.
Kind regards,
Erin
Amazing dress !!!
5 de dezembro de 2024
Resposta da Rare London
Hi Claire,
Thank you so much for your wonderful review! We’re thrilled to hear that you love our Black Fringe Detail Halter Maxi Dress. Your feedback means a lot to us, and we're grateful for your support. If you need any assistance or have questions in the future, don’t hesitate to reach out.
We hope to see you again soon!
Kind regards,
Erin
I was assured I’d receive a refund…
I was assured I’d receive a refund after not receiving my dress. I’ve just been charged for this item on Klarna
10 de dezembro de 2024
Opinião espontânea
Resposta da Rare London
Hi Tenika,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. We can confirm that we have contacted you via email and resolved the issue. If you continue to see any further issues, please don’t hesitate to let us know, and we’ll ensure it’s handled promptly.
Kind regards,
Erin
Customer care were excellent as I…
Customer care were excellent as I ordered the wrong size and the issue was addressed before the order was processed. This was most helpful and avoided a lot of stress. THANK YOU 😊
3 de dezembro de 2024
Resposta da Rare London
Hi Tess,
Thank you so much for your kind words! We're so glad to hear that we was able to help resolve the issue quickly for you and make your experience stress free. If you ever need assistance again, don't hesitate to reach out. We truly appreciate your feedback and look forward to serving you again.
Kind regards,
Erin
Great last minute buy
Last minute choice on an outfit. True to size, delivered quickly and great quality.
2 de dezembro de 2024
Resposta da Rare London
Hi Dami,
Thank you so much for your kind feedback! We’re thrilled to hear that you were happy with your last-minute outfit choice, and that it fit well, arrived quickly, and met your expectations for quality. We’d love to assist you again in the future!
Kind regards,
Erin
Delivery etc was fine but annoyed with…
Delivery etc was fine but annoyed with the price drop!
I bought the dress on Black Friday as the "countdown" was on. Only to find 2 days later the dress I bought was even cheaper! Royal wind up if I'm honest as the dress was a treat for me and I could have got it cheaper but marketing led me to believe the sale would be over.
2 de dezembro de 2024
Resposta da Rare London
Hi Miss S Faulkner,
Thank you for sharing your feedback. We are really sorry to hear about your frustration regarding the price drop. We did offer great deals during Black Friday, and those promotions were then extended into Cyber Monday. We understand that seeing a lower price just after you made your purchase can feel frustrating, we apologize for any frustration caused.
We appreciate your support and hope to see you again soon!
Kind regards,
Erin
sequin mini dress
Easy to use website. Item well packaged ,wellmade & prompt delivery.
26 de novembro de 2024
Resposta da Rare London
Hi Anne,
Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our website, and we're pleased that your sequin mini dress arrived well packaged and on time. We truly appreciate your support and hope to see you again soon!
Kind regards,
Erin
All I can say is absolutely outstanding…
All I can say is absolutely outstanding customer service. First time customer and will be returning!!! Thank you!
5 de dezembro de 2024
Opinião espontânea
Resposta da Rare London
Hi Toni,
Thank you so much for your wonderful review! We're thrilled to hear that you had an outstanding experience with us as a first time customer. We truly appreciate your feedback and are excited to welcome you back in the future.
Kind regards,
Erin
Resposta da Rare London
Hi Pilar,
Thank you for sharing your experience with us. We’re sorry for any frustration caused by this matter. We are sorry to hear that your parcel has not yet arrived. Our customer service team have now contacted you via email regarding this matter. Please check your inbox (and spam/junk folder just in case) for this message. They will assist you in resolving the issue as quickly as possible.
Kind regards,
Erin
Item was damaged and packaging was very…
Item was damaged and packaging was very creased . Really poor presentation
26 de novembro de 2024
Resposta da Rare London
Hi Sharon,
Thank you for sharing your experience with us. We’re sorry for any frustration caused by this matter. We are truly sorry to hear that your item arrived damaged and with creased packaging. We understand how frustrating this must be. Unfortunately, sometimes parcels can get damaged during transit, despite our best efforts to ensure safe delivery. Thank you for your understanding, and please don’t hesitate to reach out if you have any further concerns.
Kind regards,
Erin
Order 19914- Ordered a dress 3 weeks…
Order 19914- Ordered a dress 3 weeks ago. Tracking is available for the UK but nothing once in the US. I have an event in 2 days and no package or response from the multiple times I have emailed or messaged from the website. I don't know if I like the dress or not because I still haven't received it. Have ordered from the UK from other businesses and get item in a week.
20 de novembro de 2024
Opinião espontânea
Resposta da Rare London
Hi Susan,
Thank you for sharing your experience with us. We’re sorry for any frustration caused by this matter. Our customer service team are now taking a look into this for you and hope to resolve this matter immediately.
Kind regards,
Erin
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