I ordered the same dress in two sizes to find the right fit, and kept (and paid for) one of them. When I came to return the other, unworn with all tags attached, I was about a week outside the ret... Ver mais
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Leia as opiniões dos outros
Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Ver mais
A empresa respondeu
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Ver mais
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Terrible customer service! Ordered a dress online & they don’t offer refunds. Do not order from here, clothes are cheap quality. Sizing is off, runs really small. Need be size 6 to fit into dresse... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de moda feminina
- também em
- Fornecedor de vestuário
- Loja de roupa
- Loja de roupas para ocasiões formais
- Loja de vestidos
Sobre Rare London
Escrito pela empresa
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Informações de contacto
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Reino Unido
- customer.service@rarefashion.co.uk
- rarelondon.com
2,6
Mau
572 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolute rubbish
Absolute rubbish. I ordered the viral fringe dress. The dress arrived with fringes at odd lengths and multiple fringes hanging off the dress - it looked absolutely ridiculous and broken when worn. I wrote to customer service stating that the dress was damaged upon arrival and they said this was normal and to be expected, and that fringes hanging off the dress did not count as a faulty item! I was forced to pay for return postage to return a faulty, unwearable item.
Looking at the trust pilot reviews I can see multiple customers have had this issue. To clarify I spoke to customer service, we had a lengthy discussion about the inadequacy of the so called disclaimer on their website and I provided photos of the clearly unwearable and damaged item. I was still forced to pay postage.
AVOID!!
16 de janeiro de 2024
Opinião espontânea
Resposta da Rare London
Hi Lola,
Thank you for taking the time to leave your review, we appreciate all feedback. We are terribly sorry to hear that you have had this experience with us and that you received your item in an unacceptable condition!
However our Fringe Detail Halter Maxi Dress does tend to fray and pieces may hang due to the nature of the fabric, we do consider this product damaged if there are large gaps or knotting in the fabric.
Apologies for any inconvenience caused.
Kind Regards,
Erin
Quick service and the item was just as…
Quick service and the item was just as I had hoped
29 de janeiro de 2024
Resposta da Rare London
Hi Mary,
Thank you for your recent purchase and taking time to leave this positive review, all feedback is very much appreciated and your comment will be passed onto our team.
We hope to hear from you again !
Thank you
Erin
This company is Amazing!
This company is great! My dress was of the upmost quality, and the shipping time is incredibly fast. I am located in the states, and my dress got here in one week! Also, the customer service team is incredible. There was an issue with me being sent the wrong dress, and when I emailed them about my issue, they resolved it immediately and already had another dress dispatched of my correct size! And, it was expedited so it gets here in 3 days! As for the wrong size dress, they told me I can just keep it because of the inconvenience! The customer service really carries themselves with much class and I appreciate that there are still businesses out there that operate the way that Rare London does.
29 de janeiro de 2024
Opinião espontânea
Resposta da Rare London
Hi Samantha,
Thank you for taking the time to leave a positive review, we really appreciate this and always love to hear back from our customers ! We will pass your comment on to our team.
Hope to hear from you again soon.
Kind regards
Erin
Customer seevice very helpful.love this…
Customer seevice very helpful.love this brand
12 de janeiro de 2024
Resposta da Rare London
Hi Laura,
Thank you for your recent purchase and taking time to leave this positive review, all feedback is appreciated and these comments will be passed onto our team.
We hope to hear from you again !
Thank you
Erin
No problems order sent out on time even…
No problems order sent out on time even arrived a day earlier than expected
8 de janeiro de 2024
Resposta da Rare London
Hi Brendan,
Thank you for your most recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. We hope to hear from you again soon.
Thank you
Erin
Rare experience
Easy to place order
Order arrived on time
Dress good quality as in picture
5 de janeiro de 2024
Resposta da Rare London
Hi Beverly,
Thank you for your recent purchase and taking time to leave this positive review, all feedback is appreciated and these comments will be passed onto our team.
We hope to hear from you again !
Kind regards,
Erin
I purchased the white rhinestone pant…
I purchased the white rhinestone pant suit for a holiday party. It was simply beautiful! The quality was superb 😘. I definitely will order from them again.
4 de dezembro de 2023
Opinião espontânea
Resposta da Rare London
Hi Beverly,
Thank you for your recent purchase and taking time to leave this positive review, all feedback is appreciated and these comments will be passed onto our team.
We hope to hear from you again !
Kind regards,
Nina
I didn't get my order
I didn't get my order. I payed more than 100$ and they never told me anything else
27 de dezembro de 2023
Resposta da Rare London
Hi Marina,
Thank you for taking the time to leave your review, we appreciate all feedback.
We have looked into your order and can confirm your order was despatched however there has been a transit issue. Our customer service team has contacted you via email and are working on resolving this issue.
Kind regards,
- Nina
The dress is perfect and great quality
2 de janeiro de 2024
Resposta da Rare London
Hi Emily,
Thank you for your most recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
Really quick delivery and a beautiful…
Really quick delivery and a beautiful dress that fits perfectly.
2 de janeiro de 2024
Resposta da Rare London
Hi Laura,
Thank you for your most recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
Resposta da Rare London
Hi Jo,
Thank you for your recent order and for taking time to leave this feedback, we really appreciate this ! We will pass your comments on to our team.
Thank you
Erin
Would recommend
Arrived quickly, expensive due to custom charges. Fabulous clothes. Very Happy all round.
13 de dezembro de 2023
Resposta da Rare London
Hi Sharon,
Thank you for your most recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
Excellent service
Excellent service. I was notified my dress was out of stock but offered an alternative date and kept well informed.
11 de dezembro de 2023
Resposta da Rare London
Hi Lisa,
Thank you for your recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
The most stunning dress
The most stunning dress I've ever owned. Gorgeous, high quality product and very fast shipping.
8 de dezembro de 2023
Resposta da Rare London
Hi Bell,
Thank you for taking the time to leave this positive feedback, this is much appreciated we love to hear feedback from our customers, this means a lot to us and hope to see you again soon :)
Thank you
Erin
I have not received my parcel or had…
I have not received my parcel or had any correspondence to my email asking where it is
24 de novembro de 2023
Resposta da Rare London
Hi Amber,
Thank you for taking time to leave a review, we are terribly sorry to hear of your situation !
We can confirm that customer service have responded to you via email, please check your junk or search customer.service@rarelondon.com to see our response.
Kind regards,
Nina
Very efficient when sending and…
Very efficient when sending and returning dress. The dress was beautiful well made. But due to holiday cancelled it was no longer required
27 de novembro de 2023
Resposta da Rare London
Hi Jeanette,
Thank you for taking the time to leave positive feedback, we really appreciate this ! We will pass your comments on to our team. Hope to see you again soon.
Kind regards
Erin
Everything was great
Everything was great, from communication till delivery. Dress I ordered is beautiful and can't wait to wear it :)
28 de novembro de 2023
Resposta da Rare London
Hi Vlatka,
Thank you for your recent order and for taking time to leave this feedback, we really appreciate this ! We will pass your comments on to our team. Hope to see you again soon.
Kind regards
Erin
I wasnt going to keep this jacket as…
I wasnt going to keep this jacket as the diamante’s are not ‘clear’ ones as stated- but it fits nice, and is different…. Sadly royal mail left it in my green bin all day which wasnt as i advised ,,,, so i was lucky it was still there!!!….
29 de novembro de 2023
Resposta da Rare London
Hi Angela,
We are so sorry to hear that Royal Mail had left your parcel in your bin this is unacceptable!
Thank you for taking the time to leave this feedback we really appreciate it. We hope to see you again soon !
Kind regards
Erin
Been my favourite store for a long…
Been my favourite store for a long time, needed to email to get my sizes changed and the staff was super helpful did them all for me! Thanks :)
24 de novembro de 2023
Resposta da Rare London
Hi Sumara,
Thank you for your recent order and for taking time to leave this feedback, we really appreciated this ! We will pass your comments on to our team.
Kind regards,
Nina
Dress arrived faulty and has now been…
Dress arrived faulty and has now been returned
22 de novembro de 2023
Resposta da Rare London
Hi Pamela,
Thank you for taking the time to leave a review, we really appreciate your feedback.
We are terribly sorry to hear about your experience and we would like you to know we don't take matters like this lightly, our customer service team has contacted you to help further resolve your issue.
Kind regards,
Nina
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