RateGain Opiniões 6

We have been clients of rategain for seven years, and up until a year ago, our experience was generally positive. However, after seeking assistance to resolve an interface tariff issue with our Protel management system, the situation took a drastic turn for the worse.

The intervention to fix the problem changed the entire tariff setup on our channel, causing severe issues and hindering our sales. For instance, higher-category rooms were sold at lower rates, and there were problems with the availability of reservations for single persons.

Despite numerous attempts at communication and emails sent, the support from rategain continued to shift the blame onto us, asserting that the problem stemmed from errors in our data. This situation has had a significant impact on our business and has led us to lose trust in the company's reliability.

After almost 12 months of unresolved issues and customer support that we can describe as among the worst in the market, we have made the difficult decision to swiftly switch our software, opting for more serious and reliable companies.

In conclusion, we strongly advise against using rategain as a channel manager, given our extremely negative experience and the lack of timely solutions.

RateGain has made our work a lot easier. We were bothered with our performance but the innovation solutions have helped us get our numbers. Their revenue management tool is very intelligent as compared to the other tools we evaluated

RateGain’s RateShopper++ is the next generation Rate Intelligence tool is that steer that drives the pricing strategy of our hotel in the right direction. We have been using the tool for 6 months now, and we are super happy with the tool. The various graphical and tabular dashboards demystify the complicated data in an easy to consume format which makes it lot easier for the revenue team to take data driven, prompt decision

We wanted our two important objectives to be fulfilled; an integrated technology platform that was user-friendly and offered immediate and automatic updates at one single dashboard. We had everything up and running in a very short span. Team RateGain more than met our expectations. We recommend RateGain strongly

RateGain team made setting up a channel manager extremely easy and we were online and operating within no time. Although not having used a channel manager before, assistance from customer support and dedicated account management team was amazing, and the solution is very intuitive. Another important factor for us is RateGain provides local support and training through a local partner and accessible support team

Moving on with RateGain solution was a huge project, but it went like a breeze. All thanks to RateGain customer support. We have amazing results; RateGain has easily empowered us to access numerous distribution channels we would otherwise not be able to associate with. Our bookings have increased many folds. Further RateGain has allowed us to compete with the large chain hotels in the markets