they advertise their knits as a "wool - alpaca blend", when its 48% polyamide not mentioned at all which is misleading and false advertising + that price for a much lower quality product you e... Ver mais
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they advertise their knits as a "wool - alpaca blend", when its 48% polyamide not mentioned at all which is misleading and false advertising + that price for a much lower quality product you e... Ver mais
A empresa respondeu
They claim they assisted wit an investigation but did no such thing. They said they will assist and I provided them info only for them to say "sorry there's nothing we can do" 0/10 customer servic... Ver mais
Sneaky company!! Very poor customer service and the sheer lack of communication, they don’t respond to emails unless you send several at a time, and once they do it’s a different person every time and... Ver mais
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I am a huge realisation par fan. The collection of beautiful dresses I own from them comes with good reason. They are gorgeous. And their amazing customer service keeps me coming back for more. Madiso... Ver mais
A empresa respondeu
Réalisation Par was founded by Alexandra Spencer and Teale Talbot. Our styles are available exclusively through our online stores with worldwide shipping, and from our flagship retail store in London.
Realisation Par, W1K 2TL, London, Reino Unido
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Respondeu a 96% das suas opiniões negativas
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Ordered the Naomi skirt that had rave reviews, but when it arrived I have never been so disappointed! It’s made from cheap looking fabric and poorly made , for over $250, I expect to be lined, but you can see through the fabric in certain lighting… I will never buy from again… do not waste your money!! If I had seen this in the stores there is no way I would pay the money I did.
Emailed for wrong address through customer service, 2 days later no reply and item are shipped. Now I might have to cancel my plan on going out of town just waiting for the package, UGH.
Pretty designs but thin quality for the price. I am very surprised with the quality of this brand as they are on a high end price point.
The designs are definitely pretty, especially the florals print. I love how the colour pops on the red dress that I purchased but the fabric is definitely thin. I am also quite curvy but the size S fits me nicely as a summer dress.
I probably will re-purchase since thin fabric is perfect for summer beach days.
If zero stars was an option, that is what I would give this brand. Ordered a dress and emailed them an hour later wanting to cancel the order. Was then told that the order was cancelled. Then I was sent my cancelled order and can't get a refund until I send it back. The customer service team is incapable and take so long to respond to emails.
Very surprised to see these negative reviews :S whenever I have emailed customer service I have had a response from them within a few hours, always friendly and helpful.
I have bought 1 dress from them which I then returned for a different size, the process was quick and simple to return the wrong size and purchase the correct one. Refund came back quick as well. Love the quality and fit, would defo recommend.
Good service and quick delivery. The dress is exactly what I expected and is very nice quality.
Horrible return process! You can't just process online, you have to email the company and await for them to get back to you. They don't process right away like major retailers. Their customer service is bad. I received my order and am returning, because for $300 I expected better quality. The dresses felt like forever 21
Jeg har fundet alle deres produkter på shein
Worst customer service experience. They provide an email address on their website tagged with “Think of us as the girlfriend who is always there for you”. I have yet to receive a reply to my question about sizing. After two follow ups. Paying US$260 for a made in China not lined dress with shipping and duties not included and that doesn’t fit would be frustrating. After reading the reviews I understand I did well not to buy.
Réalisation Par has cute designs and silhouette. I am very happy with 1 out of 2 dresses I received.
However, it is impossible to get in touch with customer. Among all 3 emails I sent (in a time span of 10 days), Realisation only responded to 1 email and the response did not help me solve the problem at all (all I need is my order number!!!). I bought clothes from other instagram-famous brands like House of CB, and the worst customer service award absolutely goes to Realisation Par.
Will I buy from them again? Absolutely Not. I've got 99 problems and I don't want to be stressed out by Realisation Par after spending $500 again.
Overpriced overhyped made in china garbage. They make their customers pay the customs and have terrible & unapologetic customer service. Gross. I assume the positive reviews are paid for.
Do not buy from here! Ships from some random place in China, way overpriced and super cheap material! Seam on my dress ripped the first time I wore it. Complete garbage.
I'm really sad to see negative reviews! I have had a great experience with réalisation par, they are probably my favorite brand! All my friends that i encouraged to buy from réalisation had great experiences too. My packages always come in 4-5 days (i live in the US) and I receive a free tote bag! While their clothes are high-end (and pretty expensive) they have amazing quality!
I had a great experience with Realisation par. My package arrived promptly, only had to wait 3days which is super quick, I live in Ireland for reference. The item was packed with care and I received a free tote bag. I think the quality of the item reflects the price point. Definitely will be ordering more from the site.
Sad to see some negative comments. I absolutely love my Realisation Par dresses, they're beautiful light silk and I've worn and even machine washed my dresses many times, they last very well. I actually think they're inexpensive for the silk material and beautiful craftsmanship. I have about six dresses and a few skirts and tops. Only thing to be wary of if that if you buy with a discount/in the sale then returns will be in voucher form and some of the short dresses are very short. But I genuinely really really love RP, keep up the good work!
Overpriced for it's poor quality fast fashion pieces. Return is a mess. Not worth more than 10 dollars a dress trying to knock you off for $200 stay away
Although they didn’t suit me, the quality of the dresses I ordered was good. I’m giving two stars because on requesting a refund I received an e mail saying I could only get a credit or exchange because I had used a promo code. Anyone else who has this same problem please be aware that any goods bought online can be returned within 14 days for a full refund even if the item is on sale or a promotion code is used under the consumer contracts regulations 2013. If RP do not agree to refund your money, you should make it clear that you will will have no choice other than to register a court claims request (ie small claims court) and that they will be liable for all the court costs should the claim be found in your favour. That should be enough to prompt them to give you a refund as they did to me, but if you do proceed it’s a quick online form and an outlay of around £50 which you would get back.
I hope this helps anyone who finds themselves in the same position as me. It looks as though they have misled many customers on this issue and it’s just wrong and dishonest. You shouldn’t have to quote UK consumer law to them to be able to get a refund!
Realisation Par has the absolute worst customer service I have ever experienced. The dress i ordered was poorly made, they make you pay for your return shipping and don’t provide you with a label, they delete comments on their social media complaining about their service- it’s such bad form. Worst experience ever I will never recommend or shop here again
The customer service was completely useless & slow. I mistaken billing address to delivery address, and there is no way to edit or cancel even immediately after the purchase. After I emailed, they replied saying they can't do anything because it's sale. I explained how I can't possibly go and get it myself - got zero responses afterwards. They just told me to figure out things myself.
This is my first purchase and I will NEVER purchase again. The worst customer service I have ever experience, with this price.
Terrible customer service. Ignore simple questions and intentionally avoid fulfilling exchanges and/or processing refunds.
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