they advertise their knits as a "wool - alpaca blend", when its 48% polyamide not mentioned at all which is misleading and false advertising + that price for a much lower quality product you e... Ver mais
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They claim they assisted wit an investigation but did no such thing. They said they will assist and I provided them info only for them to say "sorry there's nothing we can do" 0/10 customer servic... Ver mais
Sneaky company!! Very poor customer service and the sheer lack of communication, they don’t respond to emails unless you send several at a time, and once they do it’s a different person every time and... Ver mais
A empresa respondeu
I am a huge realisation par fan. The collection of beautiful dresses I own from them comes with good reason. They are gorgeous. And their amazing customer service keeps me coming back for more. Madiso... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Réalisation Par was founded by Alexandra Spencer and Teale Talbot. Our styles are available exclusively through our online stores with worldwide shipping, and from our flagship retail store in London.
Informações de contacto
Realisation Par, W1K 2TL, London, Reino Unido
- +447824782411
- talktomebaby@realisationpar.com
- realisationpar.com
2,4
Mau
315 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
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I wish I could give 0 stars for…
I wish I could give 0 stars for customer service. There is non. They will not answer your question even if you send it 3 times. All you get is semi automatic answer. Would not recommend to anyone.
15 de agosto de 2023
Opinião espontânea
Bough a few times in the UK website and…
Bough a few times in the UK website and overall had no issues. The only time I had an issue was a few years ago with the US website, but the costumer service was great and super helpful when helping me choose between sizes.
Usually shop when there are sales or from the farewell sale. The items were nicely packed and the delivery was super fast!
21 de abril de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Allie, thank you for sharing your positive feedback, we have recently opened a London store located at 104 Mount street Mayfair W1K 2TL. If you're ever in the area please swing by.
Horrible dress horrible customer…
Horrible dress horrible customer service horrible quality
8 de agosto de 2023
Opinião espontânea
Bought a dress in my usual size
Bought a dress in my usual size, that ended up being unwearable due to how short it was. Tried to return it and didn't get a response from customer services via email until 4 days later. This took my order outside of the 14 day returns period. Asked if I could exchange it, was told yes... but now haven't had a response from anyone in over a week. Really shocking customer service, making it impossible to arrange returns/exchanges. I wouldn't bother next time, as if it doesn't fit properly, it's a huge waste of money.
6 de junho de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Jenny, I am sorry that this was your experience with Realisation Par. As you are based in the UK, we have recently opened our London store located at 104 Mount street London W1K 2TL, we would love for you to visit the store to see the collection in person and hopefully you will see the brand in a positive light. If this is something that interests you please email us at London@realisationpar.com
Scamming customers with ilegal returns policy
Telling customers that their orders are non-refundable when bought with discount codes which, regardless of any ts and cs signed at checkout, is illegal. Consumer rights cannot be revoked in the UK - they are statutory. Anyone facing this experience should challenge it - they are legally required to adhere to the cooling off period. See gov.uk for more information by searching 'returning an order gov.uk':
* Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price.
* You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.
* It’s illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds.
4 de julho de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Sophie,
Thank you for your review.
We understand online shopping can be difficult and we are always happy to accomodate returns where necessary. For any concerns, please contact our customer care team at talktomebaby@realisationpar.com - and our team will be more than happy to assist you in resolving any issues.
Kindest,
Team Réal
They stole my money
Ordered a dress. Arrived in terrible condition, full of wrinkles. Requested a return. Just getting the return approved took a week. Sent the item back instantly with tracking and signed for delivery that I paid for myself. They received it 2 weeks ago and have not refunded me. No one responds to emails. Lawyer has been contacted. This company is an absolute scam.
16 de junho de 2023
Opinião espontânea
By far the worst company I’ve ever…
By far the worst company I’ve ever dealt with. They sent an exchange order to the wrong address (an old one they had on file) and not the address that was on the original order itself. Of course they blamed me, they blow you off when you reach out, they’re scammy, predatory, and disgusting. Stop literally anywhere else.
23 de junho de 2023
Opinião espontânea
Breaking the law and ignores emails
The law says: Consumer Contracts regulations gives additional protection to consumers but this company seems to be making their own rules. They offered a discount to buy certain dresses and the site said in very obscure print that they would only exchange once purchased.
An online buyer has the right to cancel at any time from the moment they place your online order, and up to 14 days from the day of receipt your goods. This is sometimes referred to as a ‘cooling-off period’.
You need to notify the retailer of your wish to cancel your order within this time period – by email, for example.
You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.
THIS COMPANY HAS NOT FOLLOWED THE LAW
15 de junho de 2023
Opinião espontânea
Believe the reviews. It’s even worse.
Wow. I really wish I had read the reviews before ordering. I had seen Realisation Par mentioned on social media so much, and generally liked the prints and designs, that I wanted to try it. I was looking for a summer dress, and I love natural materials in particular silk, so I went for The Montague, which was on sale. Figured it was less risk for a first try. Even on sale, with an additional 25% as I lucked out by seeing the flash sale just as it started, it’s still WAY overpriced for the abysmal quality. And I mean ABYSMAL. I had seen some videos on TikTok mentioning how sheer and thin the fabric is, and I figured I could just wear a slip or nude coloured bodysuit underneath, but even with that, you can see the legs through and it’s just embarrassing to wear. And the seams don’t lay flat either.
The absolute GALL of these people to manufacture cheaply overseas and then charge the ludicrous amounts they do for their dresses is on another level. I’d expect this from Zara maybe, where I haven’t shopped since I was in my 20s. But the hype over this brand? Why? I seriously don’t get it.
The prints are nice, but other brands can do nice prints and quality. I can see why they have no refunds policies. Because they know the minute you receive their dresses you’ll want a refund and they’ll never survive, so they hold your money hostage. Great scheme.
Seriously, I thought the reviews might be exaggerated but they’re not. Save your money and the hassle!
Edit: At least the customer service wasn’t as shambolic. I emailed them with photos of the seams and they said they would refund me if I sent it back. I sent it and sent photos of the mail receipt and they refunded me right away, so I’ll give them that! Still wouldn’t recommend the dresses though.
7 de junho de 2023
Opinião espontânea
Avoid at all costs.
Can only second what everyone's saying. Had to exchange dress thanks to their inaccurate sizing system. Impossible to get a reply from their support. I won't be surprised if they won't let me exchange since it's gonna be two weeks after receiving the item, despite the fact I messaged them the day it arrived. 😅
And guys, they know you're all right! They don't even reply to these reviews and try to help you out, completely fitting their narrative of negligence. 🫠
6 de junho de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Roberta,
Thank you for your feedback. We're truly sorry to hear about your experience with our sizing system and support response times. We understand how frustrating this must have been.
Upon reviewing your order we can confirm it was refunded shortly after you reached out to our support team.
Regarding your concerns, we acknowledge that our response times have not met your expectations. Currently our support team works within a same day response timeframe to ensure you get quick and easy support for any questions or issues you may have. We also offer chat which is available 24/7 to receive immediate assistance regarding sizing questions or purchasing support.
Additionally, we encourage our customers to refer to the size guide provided for each item to provide the best fit. As well our team is always here to provide fit recommendations based on your preferences.
We appreciate your patience and understanding, and we're committed to providing you with a better experience moving forward. If you have any further questions or need additional assistance, please don't hesitate to contact us at talktomebaby@realisationpar.com.
Customer Service is horrible
My parcel got stolen and it took them 3 working weeks to resolve it. I had another parcel stolen that day and they got it resolved within the day. I had to chase to end up getting a replacement parcel and when I did they said they will send a replacement as a goodwill gesture. Their dresses are nice, but their customer experience is horrible. I would never order from them again.
18 de maio de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Antonella,
Thank you for your feedback. We apologize for the inconvenience and frustration you experienced with your order.
We understand how disappointing it can be when a parcel goes missing, and we're sorry it took three weeks to resolve your issue. While we strive to provide timely resolutions, we must conduct a thorough investigation with the courier whenever a parcel is reported stolen or lost. This process can take some time as we work with the courier to locate the parcel or determine if it was indeed lost or stolen. Once determined stolen or lost our team can then provide an immediate resolution.
We appreciate your patience and are glad we could send you a replacement for your order. Your feedback is invaluable, and we are continuously working to improve our customer service experience.
I ordered my dress one week ago from…
I ordered my dress one week ago from the UK warehouse to my UK address and it still hasn't been dispatched... absolutely terrible service. I paid 7 pounds for delivery for nothing!
18 de maio de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Georgina,
Thank you for reaching out and bringing this to our attention.
We confirmed that your order was delivered and received. We sincerely apologize for any confusion or inconvenience caused.
Please note that our current shipping timeframe for the UK is 2-3 business days after the order has been processed. It seems there might have been a delay in the processing stage of your order, which led to the extended delivery time.
We value your feedback and are continually working to improve our service. If you have any further concerns or need assistance, please do not hesitate to contact our customer support team at talktomebaby@realisationpar.com.
Wish I read the reviews before buying. Horrible costumer service and clothes!
Bought a top with them and first time wearing it for a simple lunch the material was already fraying at the seams, thread fasteners for the buttons were loose and about to fail, the item was simple not holding its shape. I asked for a refund as I paid £142 (SALE PRICE) for this and it was worst quality than any fast fashion, worn once and the item was already in really poor state. They refused to refund me so I had to go to Klarna and ask for their help which I'm very glad I did because Klarna refunded me for this. If it was up to the store I'd never get the money back as I really tried to speak with them several times and they refused to take accountability. The items are overpriced and the quality is horrible. DO NOT BUY from this shop, it is not worth it. Scam!
8 de maio de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Gabriella,
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience with your recent purchase. We strive to offer high-quality products and exceptional customer service, and our apologies you did not receive the service you hoped for.
Firstly, we apologize for the quality issues you encountered with the top. Our team often requests images of any potential damage to review if the error was a factory issue or can be potentially from wear and tear.
Silk is a delicate fabric, and should always be worn and treated with care. Avoid wearing with sharp accessories and jewellery with our silk pieces, as the surface can pull or snag due to its delicate nature. When selecting your size, always check your measurements, and if in doubt - or if you are inbetween sizes in any areas - then size up, and this should help to avoid any pull damage at the seams.
We choose the type and weight of silk that we use for each design specifically, to bring to life what becomes your favourite Réal pieces.
We are glad you were able to receive a refund from our partners at Klarna and are always working to improve our process of reviewing faulty claims to ensure customers receive the best support possible.
Should you have any other questions please contact us at talktomebaby@realisationpar.com.
Incomplete order
I’ve purchased a couple of times from Realisation Par. Recently I ordered two dresses but only received one.
Customer service required me to send a photo of the garment bag of the dress I received. Unfortunately at the time of opening I did not think I would need this so disposed it, hung up the dress that I received. Only kept the FedEx bag with all the labels.
They said they needed the SKU number of the dress that I received. It does not make sense to me… they should hash the SKU numbers!
Furthermore they said warehouse confirmed the shipping weight that it should be two dresses. The package came with an environmentally friendly bag (complimentary) which surely weighs more than a dress! 0.17 for two dresses, bag, a whole lot of plastic. Unsure about that…
Rose from Customer Service has not been helpful. They don’t even have a phone number!
7 de abril de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Ella,
Thank you for reaching out and sharing your experience. We're truly sorry for the inconvenience you faced with your order. We understand how frustrating this situation can be and are here to help resolve it as quickly as possible.
Please reach out to us at talktomebaby@realisationpar.com with your order details and any further information you can provide. We'll review the issue thoroughly and arrange for a replacement dress or find another suitable solution for you.
Beautiful pieces but unfortunately the…
Beautiful pieces but unfortunately the quality is super poor (especially considering the price!)
24 de março de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Simone,
Thank you for your feedback. Our printed dresses, skirts and tops are made from 100% silk. Lightweight, luxurious, versatile - this is our speciality. One of the great bonuses of silk is that it is naturally hypoallergenic and breathable, meaning that you can get more wear out of it before it has to be cleaned. It is also a biodegradable fabric.
Silk as a fabric dates back to over 5000 years ago in China. We partner with China based factories to produce our pieces as they are specialists in this field.
Silk is a delicate fabric, and should always be worn and treated with care. Avoid wearing with sharp accessories and jewellery with our silk pieces, as the surface can pull or snag due to its delicate nature. When selecting your size, always check your measurements, and if in doubt - or if you are inbetween sizes in any areas - then size up, and this should help to avoid any pull damage at the seams. Each style has its own sizing advise so please also refer to that - or reach our to our Customer Care team who can assist.
We choose the type and weight of silk that we use for each design specifically, to bring to life what becomes your favourite Réal pieces.
Should you have any other questions please contact us at talktomebaby@realisationpar.com.
Worst quality of all time
Worst quality of all time, I’ve had several pieces from them since they started the brand and all of them are falling apart at the seams, have giant runs in the silk and are not even wearable anymore. Do not buy from them
20 de março de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Bella,
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience with our products. Should you wish to reach out to our team and provide images of the issue you're experiencing with your garment our team can review in depth to provide further support.
Our printed dresses, skirts and tops are made from 100% silk. Lightweight, luxurious, versatile - this is our speciality. One of the great bonuses of silk is that it is naturally hypoallergenic and breathable, meaning that you can get more wear out of it before it has to be cleaned. It is also a biodegradable fabric.
Silk as a fabric dates back to over 5000 years ago in China. We partner with China based factories to produce our pieces as they are specialists in this field.
Silk is a delicate fabric, and should always be worn and treated with care. Avoid wearing with sharp accessories and jewellery with our silk pieces, as the surface can pull or snag due to its delicate nature. When selecting your size, always check your measurements, and if in doubt - or if you are inbetween sizes in any areas - then size up, and this should help to avoid any pull damage at the seams. Each style has its own sizing advise so please also refer to that - or reach our to our Customer Care team who can assist.
We choose the type and weight of silk that we use for each design specifically, to bring to life what becomes your favourite Réal pieces.
Should you have any other questions about the specific care of any of our pieces and you don't find the information above, please contact us at talktomebaby@realisationpar.com and we'd be happy to support further.
DO NOT SHOP HERE. OVERPRICED GARBAGE.
Spent so much money on the Syd dress for a special event - literally $400 after duties/taxes and the exchange rate. The dress was ill fitting, thin, felt so cheap - literally could have been from Zara. I was so upset. After spending that huge amount of money, I couldn't even return the dress for free. So absurd. DO NOT ORDER FROM HERE. IT'S A SCAM. I so badly wish I had read these reviews before ordering - would have saved myself $400.
10 de fevereiro de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Dale,
Thank you for providing your feedback. We're truly sorry to hear about your experience with our products. If you'd like to reach out to our team and share images of the issues with your garment, we can conduct a thorough review and offer additional support.
Our dresses, skirts, and tops are crafted from 100% silk, a lightweight, luxurious, and versatile fabric that is our specialty. Silk is naturally hypoallergenic, breathable, and biodegradable, allowing for more wear before needing to be cleaned. This fabric has a rich history, dating back over 5,000 years in China, where we partner with specialist factories to produce our pieces.
Silk requires careful handling and should be worn with care. Please avoid sharp accessories and jewelry, as they can pull or snag the fabric. Each style comes with specific sizing advice, and our Customer Care team is available to assist if needed.
We carefully select the type and weight of silk for each design to ensure the highest quality for our Réal pieces. If you have any questions about caring for our garments or need further assistance, please contact us at talktomebaby@realisationpar.com. We're here to help.
Love this brand
Love this brand! Gorgeous great quality clothing, timely delivery and nice customer service. Really pleased with my experience with them!
20 de dezembro de 2022
Opinião espontânea
Resposta da Realisationpar
Hi Lily,
We are so happy to hear you have had such a positive experience shopping with Réalisation. Our team works hard to ensure every customer has a seamless and pleasant shopping experience.
We hope you love your Réal purchases.
Kindest,
Team Réal
The dresses themselves are cheap thin…
The dresses themselves are cheap thin material and also VERY short. Like unwearable short. I tried to return it and apparently bc I used a coupon this dress isn’t eligible for returns. I’m trying to exchange it but they make the process as full of friction as possible. They don’t give you a return shipping slip/label and instead you basically will have to go to a UPS store to return it (and you pay for all of that). For a $500 order it is not worth it at all. Shop at reformation - it’s much better and has great customer service. This place is Terrble.
19 de dezembro de 2022
Opinião espontânea
I ordered a dress on their website
I ordered a dress on their website, they didn't send all the delivery information to chronopost, so the package is returned to them. How can a brand be so unprofessional? To flee
(I live in France)
17 de dezembro de 2022
Opinião espontânea
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