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Reckon Opiniões 

2406
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have used Reckon accounting product for more then 20 year, Moving through different platforms. I now use reckon one. Reckon has always supported me whenever I need help on understanding the feature... Ver mais

Classificada 1 em 5 estrelas

We are long term users. The annual renewal of license has resulted in ‘upgrades’ that have made the system sooooo slow. Our sole operator business does not need all that is on offer- yet we are not ab... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Deepta Gupta helped me fix the issue with clear and concise instructions and talked me through each step I needed to complete. My issue was fixed within 2 minutes- very happy with the service.

Classificada 5 em 5 estrelas

I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Ver mais

Informações sobre a empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 14003348730

  1. Empresa de software
  2. também em
  3. Loja de acessórios para computadores

Sobre Reckon

Escrito pela empresa

Reckon accounting and payroll software

Accounting and payroll software made for every Australian small business

Reckon is built for Australian small businesses and sole traders, so you can spend less time on admin and more time on the part of your business you actually care about.

Reckon One covers the day-to-day money stuff: track income and expenses, send invoices and quotes, and get paid faster with online payments and automated reminders. Bank feeds and automated categorisation keep everything accurate and up to date, and GST tracking and BAS preparation are baked in, so tax time is less stressful.

Need payroll too? It's built right into Reckon One, or available on its own as Reckon Payroll. Either way, STP, super calculations and Payday Super are sorted and kept up to date as the ATO changes the rules. Whether you're a sole trader juggling invoices solo or an employer running payroll for a growing team, Reckon is built for how Australian businesses actually work.

Every plan includes free data migration and a personalised onboarding session, plus a 30-day free trial included when you sign up. No lock-in contracts, cancel anytime.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(2406)

51 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

The worst accounting software available!

The worst accounting software we have ever used! Slow, clunky, poor servers used to hold the daata means slow operating for you which means a huge loss of time and production that this company do not care about as the CEO nis on a beach somewhere collecting your monthly payments they scam out of us wiyh the promise of a decent product - DO NOT USE THIS PRODUCT! Its is not worth the money!

25 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible Experience: Avoid at All Costs!

I couldn't even use my account because I couldn't activate it. Despite this, they went ahead and charged me for 3 months of service that I never even got to use. When I called their customer service, they told me to email for assistance. Well, it's been ages and I still haven't heard a peep from them.

Do yourself a favor and stay far away from this company. There are plenty of other options out there that not only offer better service but also make it easier to get help when things go wrong. Trust me, you'll thank yourself for not wasting your time and money here.

10 de junho de 2024
Opinião espontânea
logótipo da Reckon

Resposta da Reckon

Hi there Quan
I've spoken with our Customer Service team in regard to the feedback raised in your review for an understanding on what's happened here.

To clarify, much like other services eg. Netflix, Amazon Prime etc, billing for Reckon One will continue until you cancel it. Cancelling a Reckon One subscription can be actioned at any time from within your Reckon One account or by contacting our team.

Unfortunately, in this instance as you haven't chosen to cancel your subscription you've been billed for the period you have had access to the service. We cannot provide a refund in this case.

A member of our Customer Service team will give you a call for a chat and outline this in more detail.

Classificada 5 em 5 estrelas

Comments on both contacts I have had.

Both contacts I have had were very helpful. My only negative point was that the phone connection was not very clear, with regular short cutouts and clicking happening. This makes things a little difficult when trying hard to understand an English dialect you are not familiae with, while also trying to understand a system one is not familiar with. But your personnel are very aware of speaking too fast and patiently tried to speak as clearly as possible to this computer tech novice. I thank them for their patience with me. Marie Peard.

17 de junho de 2024
Classificada 5 em 5 estrelas

Karen

Karen, Was excellent. Good clear easily understood English. I could understand every word. She was very thorough and patient. She was a great help and deserves a pay rise.

17 de junho de 2024
Classificada 1 em 5 estrelas

hey rekon don't sell me a product and…

hey rekon don't sell me a product and mid game move the goal posts. so my wife and accountant have to each pay 900 dollars because you introduce an MFA .and also don't give the ability to revoke the MFA when i tried 3 times by clicking on the revoke tab and it doesn't work. your attempts at extorsion will be met with losing a customer as i hope many others do.

28 de maio de 2024
Opinião espontânea
logótipo da Reckon

Resposta da Reckon

Hi Peter
The introduction of mandatory MFA to Hosted is a compliance requirement however its important to note, this hasn't changed anything around the terms of licences.
A Reckon Accounts Hosted licence is specific to the individual and isn't designed to be shared among multiple people much like other online accounts you may have.

Typically an accountant has their own Hosted account/licence (separate from any client accounts) as opposed to logging into a client's account using their user name/password. A client can then share their files to the accountant's own Hosted account, (which will have its own individual MFA) which they can use to open and work on the file.

There's more info around this in our FAQ for MFA with Reckon Accounts Hosted here - https://community.reckon.com/discussion/8035425

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