I have used Reckon accounting product for more then 20 year, Moving through different platforms. I now use reckon one. Reckon has always supported me whenever I need help on understanding the feature... Ver mais

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We are long term users. The annual renewal of license has resulted in ‘upgrades’ that have made the system sooooo slow. Our sole operator business does not need all that is on offer- yet we are not ab... Ver mais
A empresa respondeu
Deepta Gupta helped me fix the issue with clear and concise instructions and talked me through each step I needed to complete. My issue was fixed within 2 minutes- very happy with the service.
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Ver mais
Informações sobre a empresa
Sobre Reckon
Escrito pela empresa
Accounting and payroll software made for every Australian small business
Reckon is built for Australian small businesses and sole traders, so you can spend less time on admin and more time on the part of your business you actually care about.
Reckon One covers the day-to-day money stuff: track income and expenses, send invoices and quotes, and get paid faster with online payments and automated reminders. Bank feeds and automated categorisation keep everything accurate and up to date, and GST tracking and BAS preparation are baked in, so tax time is less stressful.
Need payroll too? It's built right into Reckon One, or available on its own as Reckon Payroll. Either way, STP, super calculations and Payday Super are sorted and kept up to date as the ATO changes the rules. Whether you're a sole trader juggling invoices solo or an employer running payroll for a growing team, Reckon is built for how Australian businesses actually work.
Every plan includes free data migration and a personalised onboarding session, plus a 30-day free trial included when you sign up. No lock-in contracts, cancel anytime.
Informações de contacto
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Austrália
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My Reckon wouldn"t open
My Reckon wouldn"t open. With Rahul"s leading the way we did what was necessary to get Reckon working again,.... hey presto it is. PHEW!!!!!
The worst accounting software available!
The worst accounting software we have ever used! Slow, clunky, poor servers used to hold the daata means slow operating for you which means a huge loss of time and production that this company do not care about as the CEO nis on a beach somewhere collecting your monthly payments they scam out of us wiyh the promise of a decent product - DO NOT USE THIS PRODUCT! Its is not worth the money!
Terrible Experience: Avoid at All Costs!
I couldn't even use my account because I couldn't activate it. Despite this, they went ahead and charged me for 3 months of service that I never even got to use. When I called their customer service, they told me to email for assistance. Well, it's been ages and I still haven't heard a peep from them.
Do yourself a favor and stay far away from this company. There are plenty of other options out there that not only offer better service but also make it easier to get help when things go wrong. Trust me, you'll thank yourself for not wasting your time and money here.

Resposta da Reckon
I was very pleased with the help I…
I was very pleased with the help I received because the guy was very patient.
Comments on both contacts I have had.
Both contacts I have had were very helpful. My only negative point was that the phone connection was not very clear, with regular short cutouts and clicking happening. This makes things a little difficult when trying hard to understand an English dialect you are not familiae with, while also trying to understand a system one is not familiar with. But your personnel are very aware of speaking too fast and patiently tried to speak as clearly as possible to this computer tech novice. I thank them for their patience with me. Marie Peard.
Karen
Karen, Was excellent. Good clear easily understood English. I could understand every word. She was very thorough and patient. She was a great help and deserves a pay rise.
Communication was good and migration…
Communication was good and migration just worked.
Dealing with Gaurav was very easy from…
Dealing with Gaurav was very easy from start to finish in a professional and courteous manner.
Assistant was very patient
Assistant was very patient, helpful and courteous in my dealings with him.
💯💯💯💯
Fairly priced, real customer service and a great product. I'm so happy to have left xero.
Happy customer
My issue was resolved quickly and the help I received was efficient and they were patient and polite.
Five stars for ReckonThe way in which they helped me
The way in which they helped me
Great language skills
It was wonderful to talk to someone who had very clear english skills. He was very patient and concise when giving instruction. He was excellent to deal with
Very pleasant operator Robin was great
hey rekon don't sell me a product and…
hey rekon don't sell me a product and mid game move the goal posts. so my wife and accountant have to each pay 900 dollars because you introduce an MFA .and also don't give the ability to revoke the MFA when i tried 3 times by clicking on the revoke tab and it doesn't work. your attempts at extorsion will be met with losing a customer as i hope many others do.

Resposta da Reckon
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