Reconengines Opiniões 10

Resposta da Reconengines

9/04/2026

Thank you so much for your kind words and for taking the time to share your experience Rich.

We're really pleased to hear that Charlie and the team were able to provide clear, transparent guidance from the outset, and that everything was explained in a way that gave you confidence in the work being carried out. We believe that clarity and honesty are just as important as the repair itself.

It’s especially great to know that our aftercare stood out to you. Supporting our customers beyond the initial job and ensuring everything continues to perform as expected is something we take very seriously, so your feedback means a lot.

We truly appreciate your recommendation and your trust in Recon Engines. If you ever need anything in the future, we’re always here to help.

— The Recon Engines Team

Resposta da Reconengines

9/04/2026

Thank you so much for your incredibly kind and thoughtful review.

We’re really sorry to hear about the difficult situation you were in with your BMW initially, but we’re so pleased that we were able to support you and help get everything back on track. It means a lot to us that you trusted us during that time.

Providing reassurance, clear communication, and consistent support is something we always strive for, so it’s great to hear that this made a positive difference to your experience. We understand how stressful these situations can be, and we're glad we could put your mind at ease.

A big thank you as well for mentioning Dan, Charlie, James, and the rest of the team — we’ll be sure to pass on your kind words to everyone involved. They’ll really appreciate it.

Your loyalty and recommendation mean a great deal to us, and we’re always here whenever you need us.

Thanks again for your continued support!

— The Recon Engines Team

Resposta da Reconengines

9/04/2026

Thank you for taking the time to leave such a fantastic review.

We’re really pleased to hear that you felt fully informed and supported throughout the entire process. From the initial conversation to the strip-down report and final handover, we aim to keep everything as clear and transparent as possible, so it’s great to know that came across.

It’s especially good to hear your feedback about James — we’ll be sure to pass that on to him. He takes real pride in making sure customers understand exactly what’s happening with their vehicle, so your comments will mean a lot.

We’re delighted that you’re happy with the work carried out and the overall service you received. Your recommendation truly means a lot to the whole team.

If you ever need anything in the future, we’re always here to help.

— The Recon Engines Team

Resposta da Reconengines

9/04/2026

Thank you for your review!

We really appreciate you choosing us to recondition both of your vehicles, and it’s great to hear they’re both running well. That’s exactly what we aim for.

If you ever need anything in the future, don’t hesitate to get in touch — we’re always here to help.

— The Recon Engines Team

Resposta da Reconengines

26/03/2026

Thank you so much for your kind words and for trusting us with your Volkswagen Eos!

We really appreciate your understanding around the cost updates — we always aim to be as transparent as possible so there are no surprises. It’s great to hear you were happy with the turnaround time and the service you received.

Your recommendation means a lot to the whole team. If you ever need anything in the future, we’re always here to help!

— The Recon Engines Team

Resposta da Reconengines

26/03/2026

Thank you for the fantastic feedback!

We’re really glad to hear you had a great experience with our team — we take pride in being both friendly and knowledgeable, so it’s great to know that came across. It’s also good to hear you found our pricing competitive.

We truly appreciate your support and hope to see you again in the future!

— The Recon Engines Team

Resposta da Reconengines

26/03/2026

Thank you for taking the time to share your experience!

It sounds like your engine had a tough time, but we’re really glad we could get everything rebuilt and back on the road for you. We always aim to look beyond the immediate issue and highlight anything else that could cause problems down the line, so it’s great to hear that added value was helpful.

We truly appreciate your trust in us and your feedback — it means a lot to the team!

— The Recon Engines Team

Resposta da Reconengines

26/03/2026

Thank you for such a detailed and thoughtful review!

We’re really pleased we could help bring your Citroen Grand Picasso C4 back to life and offer a more cost-effective solution compared to the dealer. Scored piston rings are a known issue on those engines, so it’s great to hear everything is running well after the repair.

We also appreciate you highlighting the diagnostic process — we always aim to be transparent, and while the initial quote covers the first stage, a full and accurate price can only be confirmed once we’ve properly assessed the engine.

It’s great to know the warranty and overall service gave you confidence in choosing us. Thank you again for your recommendation — it means a lot to the team!

— The Recon Engines Team

Resposta da Reconengines

Actualizada a 2/04/2026

We’re sorry to read your review and understand this has been a stressful situation for you. However, we feel it’s important to clarify the facts and provide full context.

At the time of booking, you were provided with an initial estimate of £1495 + VAT, which covered engine removal, dismantling, assessment, rebuild and refitting of your existing unit. As explained, this figure was subject to strip-down inspection and dependent on whether key components could be reused or reconditioned.

Regarding the initial delay, this was due to our recovery driver suffering a sudden gallbladder attack, which required hospital treatment and left him temporarily unable to work. This was an unforeseen medical emergency, and we kept you informed at the time.

Following a full inspection, your engine was found to have extensive internal damage, including (but not limited to):

* Cylinder liner damage requiring rebore across multiple cylinders
* Piston skirt damage requiring full replacement
* A scored oil pump
* Metal contamination affecting internal components such as camshaft solenoids
* Turbocharger failure, with oil contamination and excessive play in the propeller shaft requiring replacement
* Intercooler filled with oil
* Injector faults, including cylinder 4 injector requiring replacement and the remaining injectors requiring bench testing
* Additional failures across seals, cooling components, and ancillary parts

This reflects the **true condition of the engine once dismantled**, which unfortunately went far beyond what could reasonably be covered under the initial estimate.

We would also like to clarify that:

* The original estimate **included diagnostics, labour, and refitting only**, not replacement parts where components were beyond reuse
* It had been agreed via email that estimates may change following inspection
*It had also been via email that if payments are not received within 3 days of the engine report being received, the vehicle may be moved into storage and daily storage charges will apply

In addition, once the engine had been fully dismantled and the extent of the internal damage identified, it would not have been practical or appropriate to reassemble the engine in its previous state. As a result, all components were carefully wrapped and placed in the rear of the vehicle to allow for collection without causing further damage to any components.

Despite the difficulties in this case, after extended communication, we made efforts to significantly reduce the storage charges as a gesture of goodwill.

We appreciate that unexpected costs are frustrating, but the revised quotation was based entirely on the extent of mechanical failure identified during inspection, not a change of position.

Resposta da Reconengines

2/04/2026

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

At the time of booking, all customers are clearly informed that recovery payments are non-refundable, as they secure driver allocation and scheduling. In this case, although an unexpected issue arose with the originally assigned driver, we promptly offered to arrange an alternative to ensure your vehicle could still be collected as planned.

We understand you chose to cancel at that stage; however, as per the agreed terms, the booking had already been confirmed and resources allocated, which is why the deposit remains non-refundable.

That said, we take your concerns about communication seriously and will review this internally to improve our service.