Red Label Outlet Ltd Opiniões 

141
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My item arrived promptly and was very nicely packaged . The courier was polite and waited for me to open the door. I was kept informed how my order was progressing before delivery. So I'm very happy... Ver mais

Classificada 5 em 5 estrelas

Delivery to Denmark took a little longer, but the product was the original and there was not an extra tax to be paid. When I paid I got exactly what was promised 🙏

Classificada 1 em 5 estrelas

Ordered an item through Red Label Outlook for a birthday present. Waited over a week for any update on the dispatch.. nothing came through. Then out of the blue an email to say that the order had been... Ver mais

Classificada 5 em 5 estrelas

Item arrived quickly, was well packaged, and was exactly as described in the listing. Great value and great service. Would definitely recommend Red Label Outlet.

Informações sobre a empresa

  1. Loja de cosmética

Escrito pela empresa

Top Online Perfume Shop with a wide range of men's and women's perfumes, fragrances, sprays, deodorants and cosmetics. Free U.K. delivery on eligible orders


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

141 opiniões

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4,3

Todas as opiniões

(141)

47 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Avoid using Red Label Outlet at all costs

I ordered a vaporiser spray scent through Red Label and received an item that didn't vaporise, it merely dribbled down the hand.
I realise Red Label are not responsible for product quality, but they are responsible for dealing with the problem of a faulty product well.
Having been informed of the fault of a vaporiser that simply made your hand very strong with a great deal of scent, they offered a pathetic and offensive 20% discount off the purchase price.
I informed them that 20% off the price of a product I could not use is somewhat pointless and demanded either refund or replacement forthwith.
They sent a postage label, leaving me with the expense of providing the packaging, and providing the time in getting the package to the post office, and I got proof of posting, as I was already smelling a rat in their methods of seemingly trying avoid dealing with the problem at all.
Having not heard anything from them a week after sending it to them, I chased, them up by email and was then asked for proof of posting!
What a surprise . . .
I am certain if this receipt wasn't available, they would have stated it had not been sent and therefore could not help, but having received the receipt, they stated they would "escalate the situation" which is the point my patience ran out, and I informed them I was escalating this myself and demanding a full refund without any further usual delay.
This item was refunded another week later, so they are either extremely poorly organised, or use sneaky techniques to simply avoid the responsibilities that other suppliers always happily provide.
My advice?
AVOID Red Label AT ALL COSTS!!
They are not worth the hassle and stress

13 de maio de 2025
logótipo da Red Label Outlet Ltd

Resposta da Red Label Outlet Ltd

Hi Dave,

Thank you for taking the time to leave a review, and we’re truly sorry to hear about your experience.

We completely understand how frustrating it must have been to receive a faulty product and feel let down by the resolution process. While we aim to process all returns and refunds swiftly, it's clear that in this instance, we did not meet the level of service you — or we — expect.

Although the refund has already been processed, we apologise for the delays and any confusion caused along the way. Your feedback has been shared with our team so we can review our returns process and ensure this doesn’t happen again in future.

We appreciate your patience and for bringing this to our attention. If you have any further concerns or suggestions, feel free to reach out directly at support@redlabeloutlet.co.uk — we’re here to help.

Kind regards,
The Red Label Outlet Team

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