Redline360 Opiniões 172

YVES!! She’s awesome!!

A REFRESHING Experience! My review is for serious folk who ask about this companies customer service. Quite impressive. Sent an email late last night about a technical question- need a replacement ball joint. Early this morning I recieved and email asking important details of the overall Redline360 product in question. This is a good thing, since safety is critical in suspension products for autos. We had several enails back and forth and ultimately got a solution worked out for my original inquiry. I agreed with the answer. I see that the company is serious about customer support. I also learned that the product line of this company is well respected and that the value (worthyness by cost) is good. I will be looking to this company for my other cars and mods down the road. I would like to add that in the email communications that we swift and detailed, the representative identified as Cherry seemed to take a personal interest in solving the initial question that I had. In closing, I have concluded that a company is as good as its customer service. And Redline 360 is a winner. I also believe part of the winning formula includes people like Cherry, who connect the functionality needs of the products that they sell, directly and clearly, with the customer (me!) Well done Redline 360.

I was in an immediate urgent need on a coilover replacement that I ordered that had fractured. I worked with Tim Griffith who is an absolute expert in suspensions and coilovers. The amount of support and guidance I received from Tim was more than 5 star service. He not only provided step by step process with obtaining the necessary part but then outlined his expertise in installation and prevention of future similar issues with the coilovers to ensure a lasting solution. Cannot recommend him enough!

I realized i made a bad choice in taillight color a day or two after i made my order and so i emailed redline in hopes i could change my order, but i honestly didn’t have high hopes that i could. But thankfully Gem helped me out and changed my order promptly with no difficulties. She was very easy to communicate with and very helpful, thank you so much!

Very informative and helpful with a swift reply time

James notified me that what I had ordered was out of stock and found me a deal on the same exhaust but powder coated for the same price!! Awesome customer service

A great thing about this company that everyone dhould be grateful for is the fact that the people here replybfast when you have a question or concern! Not to mention they have amazing products from different companies and the shipping is decently fast unless its an item that is backordered. Nonetheless, this company is amazing all around and im still continuing to suppirt these guys by buying their products and recommending then to my friends and family!

Buyer beware!

I am writing to express my extreme dissatisfaction with the customer service and warranty process provided by Redline360. I recently experienced a failure of the Rev9 Hyper Street II coilovers I purchased from your company, and I reached out to request a replacement part.

However, instead of providing a swift and efficient solution, I was met with a series of unhelpful and frustrating responses. Your customer service representatives repeatedly asked for additional photos and information, even though I had already provided the necessary details. They also failed to provide a clear answer on how to proceed with the warranty process, leaving me in a state of confusion and frustration.

Moreover, your representatives seemed to be more concerned with adhering to the manufacturer's warranty process than providing a timely solution to my problem. This led to unnecessary delays and additional rental costs, which I had to bear as a result of your company's incompetence.

I am appalled by the lack of professionalism and customer-centric approach displayed by Redline360. I will not hesitate to share my negative experience with others and advise them to avoid doing business with your company.

They are actually so bad. Problem #1 I bought struts that were advertised as red and chrome, I get black. I ask for the rights parts number and they’re still black. So why advertise as red and chrome because there custom service said they just pull parts not for color..BS. Problem #2 I bought a steering wheel, quick release and a hub, my email I got says everything arrived. I got the other 2 components but no steering wheel! Now I have no idea what’s going on because the tracking number says everything is here. Redline360 is unprofessional and a joke!

Terrible customer service. Extremely slow to respond. Got sent the wrong items and they're not acting as if they even care about it.

Bought headlights as a gift. Right after the warranty expired, the passenger headlight led strip starts flickering, then months later the headlight starts working 20% of the time. I try reaching out multiple times, obviously it’s out of warranty but I want to make things right and get this fixed. All my emails have been ignored, my second review was deleted after posting an update explaining it’s not working. And my third review was deleted explaining what happened and how they deleted my previous review, yet my first review minutes after installation is magically still posted.

I’m never shopping with these clowns ever again. Worst experience with a company probably ever.