£25 taken after cancellation – no response
£25 taken after cancellation – no response
I cancelled my membership in advance of renewal, yet £25 was still taken from my account on 31 January 2026.
I have sent multiple emails (February and March), provided proof of payment, and still have not received a refund or meaningful response.
The delay is unacceptable, and based on other reviews, this does not appear to be an isolated issue.
I would advise others to be cautious when signing up, as cancelling and obtaining a refund appears unnecessarily difficult.
I am now pursuing recovery via my bank.








