Refreshment Systems Ltd Opiniões 54

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

From start to finish the support has been excellent, Michelle has been very patient with me as it took some time to decide which route we were going to go down. Buy or Rent. The machine is amazing and... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Their machines are literally the worst I`ve met with. there are 2 in my workplace both of them using faulty goods lift system, so sometimes I can`t even start the transaction because the machine just... Ver mais

Classificada 5 em 5 estrelas

Had fantastic engagement from Michelle Jordan and her team. Very helpful and accommodating, with a positive can do attitude. Nothing has been too much trouble and Michelle has been very responsive wh... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had an issue with one of the vending machines, i emailed their team and Sam replied within 4 minutes and arranged refund. Outstanding!

A empresa respondeu

Informações sobre a empresa

  1. Máquina de venda de café
  2. Fornecedor de máquinas de café
  3. Fornecedor de máquinas automáticas
  4. Grossista

Sobre Refreshment Systems Ltd

Escrito pela empresa



Why are we different? Back in 1967, we made it our mission to figure out what makes a delicious hot drink. Now, we’ve developed close-knit relationships with leading national brands, to bring you an amazing range of coffee and vending solutions.



With a national presence, we can support companies across the UK. We ensure that our customers have peace of mind (with their equipment) by regularly monitoring and reviewing our service standards. In the past year, our highly-skilled engineers have resolved 80% of call-outs within 4 hours, and also 99% in less than 8 hours.



Our vending machine boasts an array of advanced features, including an interactive touch screen, intelligent product sensing, energy-efficient design, remote monitoring and diagnostics, multiple payment options, and customisable product selections, all of which contribute to an unparalleled user experience.

Our hot food solution boosts satisfaction, productivity, and offers 24/7 availability without high staffing costs.

Our Dysphagia solutionhelps to provide correct IDDSI level drinks at a push of a button. Revolutionary solution to help NHS and Care Homes treat Dysphagia in patients.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

54 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Very positive experience

Had an issue with one of the vending machines, i emailed their team and Sam replied within 4 minutes and arranged refund. Outstanding!

26 de fevereiro de 2026
Opinião espontânea
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Resposta da Refreshment Systems Ltd

4-minute response? Sam is definitely on it! So glad we could get that sorted for you so quickly. Thanks for sharing.

Classificada 5 em 5 estrelas

From start to finish the support has…

From start to finish the support has been excellent, Michelle has been very patient with me as it took some time to decide which route we were going to go down. Buy or Rent. The machine is amazing and has our company logos on it, its bright and easy to use both cash & card.

20 de fevereiro de 2026
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Resposta da Refreshment Systems Ltd

Thanks for the 5 stars! I’ll let Michelle know her patience paid off. It’s great to hear the custom branding is a hit—enjoy the new machine!

Classificada 5 em 5 estrelas

Great Company with Great Staff

Great Company with Great Staff

17 de julho de 2025
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Resposta da Refreshment Systems Ltd

Thanks for the 5 stars! It’s great to hear you had such a positive experience with the team. We think our people are our best asset, so it’s always a boost to hear our customers agree.

Cheers, The RSL Team

Classificada 5 em 5 estrelas

Experienced, reliable and professional company

Michelle is very experienced and professional. Provided all the information necessary in a timely manner with choices and her recommendations. All sorted very quickly with great communication along the way to installation. A great company with years of experience.

13 de janeiro de 2026
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Resposta da Refreshment Systems Ltd

Thank you for the fantastic feedback! We’re so glad that Michelle’s experience helped you find exactly what you needed. We’ve been in this industry for a long time, so it’s always rewarding to hear that our process—from recommendations to final installation—is still hitting the mark for our customers.

I’ll be sure to pass your kind words on to Michelle and the installation team. Thanks for the support!

Classificada 5 em 5 estrelas

Had fantastic engagement from Michelle…

Had fantastic engagement from Michelle Jordan and her team. Very helpful and accommodating, with a positive can do attitude. Nothing has been too much trouble and Michelle has been very responsive when I've asked something. It’s been a pleasure working with her. Thanks

14 de janeiro de 2026
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Resposta da Refreshment Systems Ltd

It’s been a total pleasure on our end, too! We really pride ourselves on that 'can-do' attitude, so it’s brilliant to know Michelle and the rest of the team made such a great impression.

I’ll be sure to pass your thanks on to her—she’ll be chuffed to hear that nothing was too much trouble. Thanks for choosing RSL

Classificada 5 em 5 estrelas

Choice Facilcities Services at Sunderland Royal

“Having worked with Michelle Jordan at RSL for some time, I can confidently say she has always been incredibly helpful. She consistently provides clear information, accurate sales quotes, and reliable support with any issues that arise.”

9 de janeiro de 2026
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Resposta da Refreshment Systems Ltd

It's great to see this! We've really enjoyed our long-standing partnership with Choice Facilities Services. Michelle is a total pro when it comes to the details, so I’m glad her quotes and support have made things easier for you at Sunderland Royal. I'll make sure she gets a copy of this today—it'll definitely put a smile on her face.

Thanks again, The RSL Team

Classificada 1 em 5 estrelas

Their machines are literally the worst…

Their machines are literally the worst I`ve met with. there are 2 in my workplace both of them using faulty goods lift system, so sometimes I can`t even start the transaction because the machine just detect wrong lifting mechanics. Pricing is ridiculous, £2.10 for a 500ml bottle of soda. not to mention those not even rare occasions when I don`t get the previously paid goods because on the randomly chosen spot the soda bottle sits on the top of the spiral. Often wrongly stacked loosely refilled hardly supervised garbage.

22 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Would just like to praise and…

Would just like to praise and compliment Lisa hemingway who looks after the vending machines at uk greetings...she is always so friendly and helpful and she does an exceptional job...

4 de dezembro de 2025
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Resposta da Refreshment Systems Ltd

Thank you so much for sharing this! Lisa is a fantastic part of the RSL team, and we’re so proud of the work she does at UK Greetings.

We’ll make sure she sees this—it’s always rewarding to know that her friendly face and hard work are appreciated. Thanks for making our day!

Best,

The RSL Team

Classificada 5 em 5 estrelas

Great service!

Quick to respond when required. Great service and very helpful and friendly staff

20 de novembro de 2025
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Resposta da Refreshment Systems Ltd

Thanks for the 5 stars! Being quick to respond is what we aim for, so it’s great to hear the team hit the mark. We’ll be sure to share your kind words with everyone here.

Cheers, The RSL Team

Classificada 5 em 5 estrelas

New coffee machine

Michelle has been incredibly helpful giving me information about different coffee machines, which one would work the best for our requirements, answered all my questions and has been a pleasure to work with.
The engineers attending site on the day to install were also brilliant, so the support from the team is great! We are very happy with the new machine!

30 de setembro de 2025
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Resposta da Refreshment Systems Ltd

Thank you so much for the kind words! It’s great to hear that Michelle helped you find the right fit and that the engineers took good care of you during the install.

We’re all really happy you’re enjoying the new machine. We’ll be sure to pass your thanks on to Michelle and the tech team—it’ll make their day!

Best,

The RSL Team

Classificada 5 em 5 estrelas

New Machine Installation

We received thorough assistance through all steps of the new machine installation process. We were actively in contact with Michelle, who was very helpful and always available to help.

28 de agosto de 2025
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Resposta da Refreshment Systems Ltd

Hi there, thank you for the lovely feedback! We're so pleased the installation went smoothly for you.

I’ll be sure to give Michelle a shout-out—she’s a star and will be really happy to hear she hit the mark. Enjoy the new machine, and just give us a shout if you need anything else!

Best,

The RSL Team

Classificada 5 em 5 estrelas

LISA comes to FMG in Huddersfield and i…

LISA comes to FMG in Huddersfield and i got to say she is the loveliest person and amazing service.... Keep the good work up Lisa :-)

15 de agosto de 2025
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Resposta da Refreshment Systems Ltd

Thank you so much for your kind words! 🌟feedback like this is really important to us and keeps the team motivated. We’ll be sure to share your comments.

Classificada 5 em 5 estrelas

Exceptional 24/7 Vending Service with Outstanding Customer Support

Exceptional 24/7 Vending Service with Outstanding Customer Support

We’ve been using RSL for our 24-7 vending needs, and the experience has been nothing short of exceptional. The convenience of 24/7 access to fully stocked machines has been a huge benefit to our patients, staff and visitors alike, but what really sets this provider apart is their top-notch customer service.

Whenever we've had a question or needed support, their team has responded quickly, professionally, and with a genuine willingness to help. It's clear they care about both the quality of their machines and the satisfaction of their customers. Restocking is always timely, machines are clean and modern, and any issues (which are rare) are resolved promptly.

Reliable, responsive, and refreshingly customer-focused — I highly recommend RSL to any business looking for a worry-free 24-7 vending solution.

16 de julho de 2025
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Resposta da Refreshment Systems Ltd

Thank you so much for your fantastic feedback! We're thrilled to hear that our 24/7 vending service has made a real difference for your patients, staff, and visitors. Our team takes pride in delivering reliable machines and responsive support, so it means a lot to know it's being felt on your end. We truly appreciate your recommendation and look forward to continuing to serve you!
Team RSL

Classificada 5 em 5 estrelas

Helpful prompt service.

21 de julho de 2025
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Resposta da Refreshment Systems Ltd

Thank you for your kind words! We're glad to hear you found our service prompt and helpful. If there's ever anything more we can do, don't hesitate to reach out — we're always here to help.

Classificada 5 em 5 estrelas

Dan has been helpful from initial…

Dan has been helpful from initial contact to installation and after sales. no issues and prompt reply from installation teams and any issues with machines

22 de julho de 2025
Opinião espontânea
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Resposta da Refreshment Systems Ltd

Thank you for the great feedback! We're pleased to hear Dan and the team provided a smooth experience from start to finish. It's great to know installation and after-sales support met your expectations — we’re always here to keep things running smoothly.

Classificada 5 em 5 estrelas

Dan Kennedy and The Vendor Boys have…

Dan Kennedy and The Vendor Boys have been working together for 12 months now, and throughout this time, the experience has been nothing short of outstanding. Most recently, Dan helped me with two new vending machines, and once again, everything went perfectly.

Dan is incredibly knowledgeable and always goes the extra mile to make sure everything runs smoothly. The delivery of the machines was quick and right on schedule, which made the entire process seamless. The team handling the delivery and setup was professional, friendly, and ensured the machines were installed exactly as needed.

There were no issues at all during delivery or installation — the machines were up and running in no time. Dan’s attention to detail, excellent communication, and commitment to providing top-quality service really stand out.

After a year of working together, I can confidently say Dan is reliable, efficient, and genuinely cares about his customers’ success. I would highly recommend Dan Kennedy to anyone looking for a trustworthy partner for their vending needs.

3 de julho de 2025
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Resposta da Refreshment Systems Ltd

Really appreciate the kind words and ongoing trust over the past 12 months. Great to hear everything went smoothly with the latest machines — Dan and the team always aim to make the process seamless from start to finish. We're proud to support your growth and look forward to what comes next with The Vendor Boys!

Classificada 4 em 5 estrelas

Great support throughout the process

Great support throughout the process, despite numerous revisions. Looking forward to a long, efficent & profitable relationship.

28 de abril de 2025
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Resposta da Refreshment Systems Ltd

Thank you for your kind words! We're glad we could support you through every step, and we appreciate your patience with the revisions. We're just as excited about building a long, efficient, and successful partnership together.

Best regards,
The RSL Team

Classificada 5 em 5 estrelas

Jill ( UK Project FIT Manager) at RSL…

Jill ( UK Project FIT Manager) at RSL has made a huge difference since coming on board. Jill has contributed significantly towards a positive user experience by being proactive and improving communication/engagement.

27 de março de 2025
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Resposta da Refreshment Systems Ltd

Thank you for your wonderful feedback! We're thrilled to hear that Jill has made such a positive impact. Her proactive approach and commitment to improving communication and engagement are truly valued. We appreciate your support and look forward to continuing to provide a great experience!

Best regards,
The RSL Team

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