When i first met Lisa she was warm and welcoming and gave us plenty of time to view the homes.She had driven up from Kent and had already spoken to residents to find a community hall where many evenrs... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Just want to give a big shout out to Regency Living and especially their Senior Sales Advisor Lisa Scales. Her professionalism, clarity, thoroughness and advice, without the hard sell, are second to... Ver mais
A empresa respondeu
Disorganisation of Management. Since the Mangement decided to reorganise staffing, the standard at Tall Trees Park has dropped dramatically. Everywhere looks so unkempt and because of scarcity of f... Ver mais
A empresa respondeu
The area we were looking at was not Lisa's, she had to travel quite a distance which must have taken a fair few hours for which we were very grateful. Lisa was very knowledgeable and answered all ou... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We redefine the art of modern living amidst the breathtaking landscapes of the United Kingdom. Whether you envisage yourself overlooking coastal vistas, nestled in the countryside, or within reach of cultural hubs, Regency Living offers a variety of enviable destinations to choose from.
Informações de contacto
Reino Unido
- regency-living.com
4,6
Excelente
131 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
When i first met Lisa she was warm and…
When i first met Lisa she was warm and welcoming and gave us plenty of time to view the homes.She had driven up from Kent and had already spoken to residents to find a community hall where many evenrs take place. This was very helpful moving into a new environment. She has always been very friendly and considerate during phone calls since.I would consider Lisa to be a good envoy for the company as was informative 'helpful and never pushed us to make a choice.
30 de abril de 2026
Opinião espontânea
Resposta da Regency Living
Thank you so much for taking the time to leave such a thoughtful review.
We are delighted to hear that your experience with Lisa has been so positive. Purchasing a new home is a significant decision, and it's wonderful to know that Lisa made you feel welcome from the very beginning, giving you the time and support you needed without any pressure.
It's especially pleasing to hear that Lisa went the extra mile by helping you learn more about the local community before your move, and that her friendly, informative and considerate approach has continued throughout your journey.
We will be sure to pass your kind comments on to Lisa, who I'm sure will be delighted to receive your feedback.
Thank you once again for sharing your experience, and we wish you every happiness in your new home.
Kind regards,
The Regency Living Team
Just want to give a big shout out to…
Just want to give a big shout out to Regency Living and especially their Senior Sales Advisor Lisa Scales. Her professionalism, clarity, thoroughness and advice, without the hard sell, are second to none.
As a potential client, taking such a big step is massive, so to have someone who really shows such consideration is invaluable.
29 de junho de 2026
Opinião espontânea
Resposta da Regency Living
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Regency Living and, in particular, Lisa Scales. Purchasing a new home is a significant decision, so it's fantastic to know that Lisa's professionalism, knowledge and supportive approach helped make the process feel more comfortable and reassuring, without any pressure.
Your kind words mean a great deal, and we will be sure to pass your feedback on to Lisa, who I'm sure will be delighted to hear it.
Thank you again for sharing your experience, and we look forward to supporting you throughout your journey.
Kind regards,
The Regency Living Team
Knowledge...camaraderie...
As soon as I saw area and then met aidan..who was knowledgeable and friendly...job done...well done aidan...excellent..
1 de julho de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that your experience has been so positive and that Aidan's knowledge, friendly approach and professionalism made such a great impression. It's wonderful to know that you felt welcomed from the moment you visited.
We will be sure to pass your kind comments on to Aidan, who I'm sure will be delighted to receive your feedback.
Thank you once again for choosing Regency Living, and we wish you every happiness in your new home.
Kind regards,
The Regency Living Team
Disorganisation of Management
Disorganisation of Management.
Since the Mangement decided to reorganise staffing, the standard at Tall Trees Park has dropped dramatically. Everywhere looks so unkempt and because of scarcity of full time staff jobs are not done properly.
We have lived here for 14 years and honestly thought Regency would bring the Park back to the wonderful standard we encountered when we first moved here, but unfortunately it has gone downhill rapidly.
26 de junho de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to leave your review. We are sorry to hear that you feel standards at Tall Trees Park have fallen below your expectations.
We appreciate that the appearance and maintenance of the park are important to our residents. We are aware of the concerns that have been raised regarding the grounds and are currently in regular communication with our grounds maintenance contractor to address these issues and improve the standard of work being carried out.
We value all resident feedback, as it helps us identify areas where improvements are needed, and we remain committed to ensuring Tall Trees is maintained to the high standard our residents expect.
Kind regards,
The Regency Living Team
Support from Julianne Rock
We purchased our beautiful home May 2026 and what a wonderful place it is to live. From the moment we completed the purchase to our final move in date June 12th we’ve received fantastic support from Julianne Rock. She’s been professional, friendly and most importantly passionate about ensuring we are happy in our new home.
A wonderful friendly community and Julianne has been so supportive it’s made the move seamless.
25 de junho de 2026
Opinião espontânea
Resposta da Regency Living
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that you are enjoying your beautiful new home and have settled into the community so well. It's especially pleasing to know that Julianne provided such professional, friendly and dedicated support throughout your journey, helping to make your move as smooth and seamless as possible.
We will be sure to pass your kind comments on to Julianne, who I'm sure will be delighted to receive your feedback.
On behalf of everyone at Regency Living, we would like to thank you for choosing us and wish you many happy years in your new home.
Kind regards,
The Regency Living Team
First time
The lady who greeted us on our first visit was welcoming and very polite.
From then onwards she was helpful and always had our interest at heart.
Overall a great experience.
18 de abril de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your experience with us was such a positive one. Providing a warm welcome and ensuring our customers feel supported throughout their journey is something we take great pride in, so it is particularly pleasing to know that this was reflected in your experience.
Your kind comments will be shared with the team, and we truly appreciate your feedback. We wish you every happiness in your new home and thank you for choosing Regency Living.
Kind regards,
The Regency Living Team
We met with Sue Evans at the…
We met with Sue Evans at the site,Dolbeare Court. Sue was patient right through the process showing all the for sale properties. After our second visit we picked one and so far it has been a pleasant experience. If Sue keeps this approach she will sell many homes. She has been brilliant.
13 de maio de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for your wonderful review and for sharing your experience at Dolbeare Court.
We are delighted to hear that Sue provided such a positive experience throughout your home-buying journey. Purchasing a new home is an important decision, and it is fantastic to know that Sue's patience, professionalism and support helped make the process enjoyable and straightforward for you.
Your kind words are greatly appreciated, and we will be sure to pass your feedback on to Sue. We know she will be delighted to hear that her dedication and customer-focused approach have made such a positive impression.
Thank you for choosing Regency Living. We wish you every happiness in your new home and look forward to supporting you as you settle into the community.
Kind regards,
The Regency Living Team
Dolbeare Court
From the day we first went to show interest in the Park Homes, all the way through to completion and getting Mum & Dad settled in, Regency Living, especially Sue Evans and Darren Stacey have been friendly helpful and supportive. Couldn’t fault the smoothness of the transaction and looking forward to many years in their new home.
18 de junho de 2026
Opinião espontânea
Resposta da Regency Living
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that your experience with Regency Living was a positive one from your initial enquiry through to completion and helping your Mum and Dad settle into their new home. Providing a smooth, supportive, and enjoyable customer journey is something we strive for, so it is fantastic to know that Sue Evans and Darren Stacey were able to make such a positive impression. We will be sure to pass on your kind words to them.
We wish your Mum and Dad many happy years in their new home and hope they enjoy being part of the community.
Kind regards,
The Regency Living Team
Pam and Kev meet Lisa
The area we were looking at was not Lisa's, she had to travel quite a distance which must have taken a fair few hours for which we were very grateful.
Lisa was very knowledgeable and answered all our questions and concerns .Unfortunately the two plots available were not for us.Lisa totally understood our position we, both feel Regency Living and Reculver Herne Bay are very lucky to have such a friendly conscientious employee.
16 de junho de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Lisa. We appreciate that she travelled a considerable distance to meet with you and are pleased that her knowledge, professionalism and commitment helped answer all of your questions and concerns.
Whilst we are sorry that the available plots were not quite right for you on this occasion, it is great to hear that Lisa understood your position and was able to support you throughout your visit without any pressure.
Your kind comments regarding Lisa's friendly and conscientious approach will be shared with her directly. We are very proud of the service she provides and know she will be delighted to receive your feedback.
Thank you again for your review, and we wish you all the very best in finding the perfect home for your needs.
Kind regards,
Regency Living
Sue evens was brilliant from start to…
Sue evens was brilliant from start to finish enyquery was adressed above and beyond really nice lady wounl highy recomend prosses from start to finish
12 de junho de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Sue Evans provided you with such excellent service throughout your journey with us. It is particularly pleasing to know that all of your enquiries were addressed and that Sue went above and beyond to ensure you had a positive experience from start to finish.
We will be sure to pass your kind comments on to Sue, who will be thrilled to receive your feedback.
Thank you for your recommendation, and we wish you many happy years in your new home.
Kind regards,
Regency Living
We live on Regency solent grange…
We live on Regency solent grange milford on sea . Recently the park has been un loved cut backs and unrealistic developments in decicions made by the owners. We now don't have what we were promised when we bought into the a gated secure development. All now looks very unloved
12 de junho de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to leave your review.
We are sorry to read that you feel disappointed with aspects of the development at Solent Grange. We understand how important the appearance, maintenance of the park are to our residents, and we take feedback of this nature seriously.
We note that Sharon Reach, the Area Manager, has already reached out to you and offered an appointment to discuss your concerns in more detail. However, to date, we have not received a request from you to arrange this meeting. We remain keen to understand the specific issues you have raised and would welcome the opportunity to discuss them directly with you.
Regency Living continues to invest in and maintain its developments, and we believe that open and constructive dialogue is the best way to address any concerns residents may have. We would therefore encourage you to contact Sharon to arrange a convenient time to meet and discuss your feedback further.
Kind regards,
Regency Living
Fantastic site and customer service
Lovely park, Lisa in sales was excellent, great knowledge of the park, homes, options and local area. The deal they agreed on the exchange with my mother’s current home wa great value. Highly recommend.
6 de junho de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with Lisa and that her knowledge of the park, homes, available options and local area helped make the process smooth and enjoyable. We will be sure to pass on your kind comments to her.
It's also great to hear that the part-exchange arrangement for your mother's home provided excellent value and helped support your move.
Thank you for your recommendation.
Solent Grange.
We found Solent Grange after a chance conversation with a friend. We made an appointment and met Belinda from Regency Living.
We loved the Omar Ikon and eventually put a deposit on our dream home. We decided to use the Assisted Move option and was introduced to Darren.
The whole process took approximately 8 months. This was mainly due to our buyer organising an Architect, Surveyor and Structural Engineer and at one point they lost their buyer!
During this time we were supported fully by Darren and Belinda from Regency Living.
We love our new home, there is a lot more space than you realise. Solent Grange is a great site with fantastic views looking towards the IOW.
We feel very lucky.
2 de junho de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to share your experience and for leaving such a thoughtful review.
We are delighted to hear that your chance discovery of Solent Grange led you to finding your dream home. Purchasing a new home can be a significant journey, and we are pleased that Belinda and Darren were able to support you throughout the process, particularly during the challenges and delays that arose during the sale of your previous property.
The Assisted Move service is designed to help make the transition as smooth as possible, and it's wonderful to hear that you felt fully supported throughout the eight-month process.
We're also delighted that you are enjoying your new Omar Ikon home and have settled into life at Solent Grange. We agree that the homes offer an impressive amount of space, and the views across to the Isle of Wight are certainly one of the many special features of the park.
Thank you once again for your kind words. We wish you many happy years in your new home and as part of the Solent Grange community.
Kind regards,
The Regency Living Team
Property at Upton
We came and look at some of the properties at regency living at Upton. We needed a property for our mum everyone is so friendly at the site and when we had problems with anything we spoke to aiden carter and he sorted it out very quickly and kept us up to date with everything and we did a part exchange on mum's place and we go for a walk on the site most days and everybody kept speaking to us and i think my mum will be very happy on this site thank you so much for everything
30 de maio de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you and your mum have had such a positive experience at Regency Heights. Choosing a new home is an important decision, and we're pleased that the friendly atmosphere on the development and the warm welcome from residents helped make the process easier.
It's particularly wonderful to hear your kind comments about Aiden. We will be sure to pass on your feedback to him, as he will be delighted to know that his support, communication, and dedication throughout the process made a difference.
We're also pleased that the part-exchange process went smoothly and that your mum has already had the opportunity to get to know the community. The welcoming nature of our residents is something we are very proud of, and we're confident your mum will soon feel right at home.
Thank you again for your kind words. We wish your mum many happy years at Regency Heights and look forward to welcoming her to the community.
Kind regards,
The Regency Living Team
Just purchased our new home at…
Just purchased our new home at Meadowlands Court, Bude and have to say a big thank you to Tracey. She has been so helpful, nothing was too much trouble and went above and beyond in helping us secure the property. A very quick and smooth completion.
28 de maio de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that your purchase at Meadowlands Court went so smoothly and that Tracey was able to provide such helpful support throughout the process. We will ensure your kind comments are passed on to her, as we know she will greatly appreciate the feedback.
Congratulations on your new home and we wish you many happy years at Meadowlands Court.
Kind regards,
Regency Living
Reculver Court Kent
We were down in Kent on holiday, we just popped in to ask a few questions & have a look around. Met Lisa for the first time, her knowledge of the whole process of buying a park home was invaluable, explained that we are not in a position to buy at the present time, just gaining knowledge. Lisa took us through the whole process with time to answer any of our questions, the visit could not have gone any better & we will be sure to keep in touch.
What we liked was the time spent with Lisa was time well spent, if the park has homes for sale when we are ready we will be going back to Reculver Court & hopefully be dealing with Lisa again.
20 de maio de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to leave such a thoughtful review.
We are delighted to hear that your visit to Reculver Court was such a positive experience and that Lisa was able to provide you with helpful guidance and information regarding the park home buying process. We understand that purchasing a home is a significant decision, and we are pleased that Lisa’s knowledge, patience and approach made your visit both informative and enjoyable.
We will be sure to pass your kind comments on to Lisa, who will be thrilled to receive your feedback.
We very much look forward to welcoming you back to Reculver Court in the future and hope that when the time is right, we can assist you further with finding your perfect home.
Kind regards,
Regency Living
Lisa was wonderful
Lisa was wonderful when my Dad decided to look at Reculver Court. She was kind and friendly and she really cared about my Dad and helping him by answering his questions and advocating for him when needed. Dad is now very excited to move into his new home ASAP.
26 de maio de 2026
Opinião espontânea
Resposta da Regency Living
Thank you so much for your lovely review.
We are delighted to hear that Lisa was able to make such a positive difference throughout your Dad’s experience at Reculver Court. Providing kind, supportive and helpful guidance to both residents and their families is incredibly important to us, so it is wonderful to know that Lisa’s care and dedication shone through.
We will ensure your kind comments are passed on to her, and we are thrilled to hear that your Dad is excited to move into his new home.
We wish him every happiness for this exciting new chapter at Reculver Court.
Kind regards,
Regency Living
Since moving into Solent Grange a…
Since moving into Solent Grange a number of issues have emerged.
Primarily because of changes in the operational structure that is taking place by Regency. We have experienced the effect of this first hand.
However I would like to mention the following employees who through their support are now tackling these issues.
Richard Pointer site contact.
Sarah Customer care services
Olivia Borham
Belinda Cadwallader
Andy Operations
I have every confidence that these issues will be resolved!
22 de maio de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to leave your review.
We appreciate your honest feedback and acknowledge the concerns you have raised regarding the recent operational changes at Solent Grange. Change can understandably bring challenges, and we are grateful for your patience whilst these transitions continue.
It is especially pleasing to hear your kind comments regarding Richard, Sarah, Olivia, Belinda and Andy. We will ensure your feedback is shared with them all, as we know they will greatly appreciate the recognition for their continued support and efforts in assisting residents.
We are encouraged to hear that you have confidence in the issues being resolved and remain committed to continuing to support residents across the park.
Kind regards,
Regency Living
Lisa has been more than helpful with…
Lisa has been more than helpful with the whole process from viewing to purchasing the property, now in the last stages of completion and can’t wait to move in
21 de maio de 2026
Opinião espontânea
Resposta da Regency Living
Thank you so much for your lovely review. We’re delighted to hear that Lisa has been so helpful throughout your journey, from the initial viewing right through to the final stages of completion.
We know buying a property is a big milestone, and we’re so pleased we could support you through the process. Wishing you all the very best in your new home
We have many issues with Regency Living…
We have many issues with Regency Living at this moment.
This stems from poor communication, poor management of the Solent Grange site , site not well maintained, promises broken.
Unfortunately at this time the list goes on.
I hope it improves, but I feel unless the attitude of the company changes I don't hold out much hope.
14 de maio de 2026
Opinião espontânea
Resposta da Regency Living
Thank you for taking the time to share your feedback. We are sorry to read that you feel disappointed with your experience at Solent Grange.
As we have not received any prior communication from you directly regarding the concerns raised, we feel it would be beneficial to arrange a meeting to better understand the issues you have experienced and discuss these with you in more detail.
We appreciate all resident feedback and remain committed to improving communication, park standards and the overall resident experience.
Please contact us directly so that we can arrange a convenient time to meet and discuss matters further customercare@regency-living.com
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.