Regus - Cobham, Cobham Services, Express Opiniões 3

TrustScore: 3 em 5

2,8

M25 J9/10, Downside, KT11 3DB Cobham, Surrey, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Informações sobre a empresa

  1. Centro de negócios
  2. Aluguer de salas de reuniões e conferências

Escrito pela empresa

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


Informações de contacto

  • M25 J9/10, Downside, KT11 3DB, Cobham, Surrey, Reino Unido

  • 8000608702

2,8

Aceitável

TrustScore: 3 em 5

3 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Rats inside the shops and outside

I used to like coming here to this services but not anymore as I was leaving the services after buying a few things in the shop on my way the main door i see 2 big rats running around inside the building its not very good hygiene i will never eat out of here again the place is infested with rats inside and outside its not good enough

17 de novembro de 2025
Opinião espontânea
logótipo da Regus - Cobham, Cobham Services, Express

Resposta da Regus - Cobham, Cobham Services, Express

Hi Michael,
We appreciate you bringing this to our attention. We're concerned to hear about your experience with pests. We're committed to hygiene and will investigate this immediately with the relevant team to ensure a clean environment.
Thank you,
Lorraine Brule
Global Customer Service at Regus

Classificada 1 em 5 estrelas

I have been waiting nearly 4 months to…

I have been waiting nearly 4 months to receive a refund in respect of the credit on my account with Cobham office. Terrible experience - going round in circles with customer support

20 de março de 2025
Opinião espontânea
logótipo da Regus - Cobham, Cobham Services, Express

Resposta da Regus - Cobham, Cobham Services, Express

Hi Christopher, I’m sorry you felt the need to escalate this.
We’re very sorry for the delay you have encountered here and are investigating what went wrong to ensure it doesn’t happen again.
Your refund has now been processed, and a member of my team has contacted you directly to confirm this.
Thank you for bringing it to our attention.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus

Classificada 1 em 5 estrelas

Avoid Regus

Avoid Regus – Unprofessional

My experience with Regus has been nothing short of frustrating. From the very start, communication was virtually non-existent—except when it came to signing an agreement. Once locked in, transparency disappeared, particularly around fees, which were unclear and misleading.

The contract itself was worded in a way that lacked clarity, making it highly deceptive. To make matters worse, the staff proved to be completely incompetent—we signed an agreement, only to later discover that Regus had also signed the same office with another member! This level of mismanagement is completely unacceptable.

When I raised concerns, rather than taking accountability, I was dismissed by the Centre Manager, who told me I was "always moaning" whenever they attempted to resolve issues. Instead of addressing legitimate problems, Regus staff chose to deflect blame rather than provide real solutions.

The total lack of professionalism, accountability, and ethical business practices means I absolutely do not recommend Regus to anyone. Save yourself the hassle and look elsewhere.

13 de março de 2025
Opinião espontânea
logótipo da Regus - Cobham, Cobham Services, Express

Resposta da Regus - Cobham, Cobham Services, Express

Hi Ashley, I’m very sorry to hear of your disappointment.
We work hard to ensure full clarity on our invoicing and sincerely apologise if any of our charges came as a surprise to you.
I assure you that we didn’t we didn’t “sign” the same office to two different people; the previous customer cancelled their agreement, and the space was then sold to you; there is nothing untoward about this.
Your centre manager has been responsive to you and has assisted you when called upon so it’s surprising to read your comments. I can only apologise if the level of service hasn’t met your expectations.
A City Manager has contacted you to discuss your concerns further and a member of my team has also contacted you to assist.
Kind regards,
Lorraine Brule
Global Customer Service at Regus

A Experiência Trustpilot

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As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

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Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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