WARNING - We have been with Regus close to two years, when we moved it we were offered a deal with parking, 6 spaces for the price of 2 at a total cost of £120 per month in total. On that basis we sig... Ver mais
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Localização
Alterar localizaçãoChurchill Court 3, Manor Royal, RH10 9LU Crawley, West Sussex, GB
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Leia as opiniões dos outros
⭐ 1 Star – Very Disappointing Experience at Regus Manor Royal, Crawley I would strongly advise anyone considering renting an office at Regus Manor Royal to read the contract c... Ver mais
A empresa respondeu
Wow what can I say other than the worst, greedy company who care very little about service. PLEASE DO NOT USE REGUS. They will keep increasing prices mid term. Ooo we need to increase your deposit.... Ver mais
A empresa respondeu
Centre Management are always friendly, cheerful, willing to accommodate and help with any enquiry and often go above and beyond to ensure their clients needs are well met and they have all they need t... Ver mais
Informações sobre a empresa
Escrito pela empresa
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Informações de contacto
Churchill Court 3, Manor Royal, RH10 9LU, Crawley, West Sussex, Reino Unido
- 8000608702
2,6
Mau
4 opiniões
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⭐ 1 Star
⭐ 1 Star – Very Disappointing Experience at Regus Manor Royal, Crawley
I would strongly advise anyone considering renting an office at Regus Manor Royal to read the contract carefully and ask for a full breakdown of all additional charges before signing.
I recently moved into an office here and have been extremely disappointed with both the pricing structure and the level of customer service.
The office rent is already expensive, but there are numerous additional charges on top of the advertised office rent, including:
• Activation fees charged per person
• Around £100 for a single car parking pass, on top of the rent
• Approximately £40 per person for kitchen/amenity use
• A minimum two months’ notice is required if you want to leave
In my opinion, these additional costs make the overall price significantly higher than you might initially expect.
Unfortunately, the customer service has been even more frustrating. I have personally found Lewis White to be extremely rude and unprofessional. On several occasions, I have raised issues and asked for help, but instead of receiving proper assistance, I felt that my concerns were simply ignored.
For a professional business centre, I expected a much higher standard of communication, customer service and problem-solving.
I have also spoken with other businesses in the building and have heard similar frustrations regarding the policies, additional charges and customer service. I obviously cannot speak for everyone, but this has certainly added to my overall disappointment.
My advice: think very carefully before signing up. Make sure you ask about every additional fee, parking, amenities, notice periods and any other charges before committing.
Based on my personal experience so far, I would not recommend Regus Manor Royal to other businesses looking for a professional office environment.
1 de setembro de 2026
Opinião espontânea
Resposta da Regus - Crawley, Gatwick Airport Manor Royal
Hi,
I'm sorry if you felt the need to escalate this.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. We always provide the agreement terms before signing, which we expect our customers to review and query if needed.
Please allow me to clarify what the activation fee is about. To set you up in your new Office, there are a few administrative tasks we need to do to ensure you start your service perfectly and have access to both your centre and online account. Though this fee is standard in the marketplace, we have ensured we are priced competitively for the advanced offering we provide.
The fee includes setting up your online account, providing you with a free Lounge Membership to access our network of lounges worldwide, standard IT set-up, keys and building access, making sure all your equipment is ready and preparing your workspace.
The parking facilities are managed separately by the building management, hence the parking charges are therefore not included in the monthly workspace fee and the unlimited coffee/tea is chargeable service.
All our agreements can be ended provided they meet a specified notification period and it’s in the terms of your agreement.
If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you. Please email me at lorraine.brule@regus.com with your company name and details.
Best,
Lorraine Brule
Global Customer Service at Regus
WARNING
WARNING - We have been with Regus close to two years, when we moved it we were offered a deal with parking, 6 spaces for the price of 2 at a total cost of £120 per month in total. On that basis we signed up. We are now told that this offer is being revoked and we will be charged £100 per space, so from £120 per month to £600 per month which is a ridiculous increase. They have refused to let us out of our contract before its end date and have simply said we are free to park elsewhere, knowing full well there is no where else to park. Beware of any offers discussed when signing up as these might well be removed after you have signed leaving you stuck.
5 de junho de 2026
Opinião espontânea
Resposta da Regus - Crawley, Gatwick Airport Manor Royal
Hi Antony,
I’m sorry to hear about your disappointing experience.
Ensuring outstanding value is at the heart of our services, with a broad range of options designed to suit every need and budget. The same applies to parking, for which you have been benefiting from a significantly discounted rate.
Your rate has been adjusted to reflect current market conditions, while remaining competitive and demonstrating our commitment to quality and value.
A member of my team contacted you to address your concerns but please feel free to contact me at Lorraine.brule@regus.com for any additional support.
Best,
Lorraine Brule
Global Customer Service at Regus
Centre Management
Centre Management are always friendly, cheerful, willing to accommodate and help with any enquiry and often go above and beyond to ensure their clients needs are well met and they have all they need to fulfil the working day.
19 de março de 2024
Wow what can I say other than the…
Wow what can I say other than the worst, greedy company who care very little about service.
PLEASE DO NOT USE REGUS.
They will keep increasing prices mid term. Ooo we need to increase your deposit.... ooo we need to start parking charges... ooo we need to charge you to paint a wall.damagaed by their own water leek in roof.
PLEASE DO NOT USE THEM
18 de julho de 2023
Opinião espontânea
Resposta da Regus - Crawley, Gatwick Airport Manor Royal
Hi Chris,
It’s surprising that you felt it appropriate to post a new online complaint again after we fully addressed this with you in February.
You requested to early terminate which is not possible so we declined your request; you’ve been disappointed since.
We credited the additional restoration costs in recognition of the leak that occurred. We highlighted where we had already informed you that parking is an additional cost; there was no malpractice here.
We ask all our customers to add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement.
We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable.
If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), we’ll immediately credit and refund this additional retainer.
Your local team remain your key contacts and you have their details. Thank you.
Regards,
Michelle Spire
Assistant Global Customer Service at Regus
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