The staff at regus Liverpool are excellent the offices are clean tidy and well decorated the booking process is easy
A empresa respondeu
Localização
Alterar localizaçãoExchange Flags, Horton House, L2 3PF Liverpool, Merseyside, GB
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Leia as opiniões dos outros
The team is really helpful and friendly, the office is in a fabulous location, and the facilities (both in the location and nearby) are great. The Red Rum board room has become a second home for ma... Ver mais
We use the Regus offices throughout the U.K. the facilities are always good and the centre staff are always very helpful. This is especially the case at the Liverpool office
Warning to anyone who uses Regus. If you want to repeatedly have to contact them only to be unable to speak to someone and be chased to “let an office with them” despite advising on nu... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Informações de contacto
Exchange Flags, Horton House, L2 3PF, Liverpool, Merseyside, Reino Unido
- 8000608702
4,0
Bom
4 opiniões
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The staff at regus Liverpool are…
The staff at regus Liverpool are excellent the offices are clean tidy and well decorated the booking process is easy
6 de junho de 2026
Resposta da Regus - Liverpool City Centre
Hi Karen, thank you so much for your kind review. We’re delighted to hear you’re enjoying the clean, well-presented offices and that the booking process has been easy to use. We truly appreciate your kind words about the team and hope to welcome you again soon!
Do not use - the worst company
Warning to anyone who uses Regus. If you want to repeatedly have to contact them only to be unable to speak to someone and be chased to “let an office with them” despite advising on numerous occasions I wished to make a complaint as a current tenant.
Sadly the poor staff in the reception area have to suffer because those above do not have any idea how to assist their tenants. The reception staff within the building are amazing and helpful.
However, anyone who is supposed to help you with your account or if you have a problem is essentially non existent.
I repeatedly get incorrect invoices and charges despite having made over 50 phone calls. All of which is a total waste of time as no one ever comes back to you. You only recieve phone calls to ask do you want to rent an office.
Fantastic sales people who do not tell you the full picture. It is not a fully serviced office if you have printers which require internet or a server be prepared to pay over 200 a month extra in fees.
I have never come across such incompetence. They are quick to say you owe money and charge you but fail to correct their own errors and also fail to help you.
You are just a number and there is no element of client care or service even when you raise a complaint - if you try to do this you will not recieve the complaints procedure or any contact.
I cannot wait to leave at the end of my tenure. They are the worst company for customer service.
I’m a sitting tenant trying to run a law firm and I spend most of my time on the phone trying to get help from Regus.
19 de janeiro de 2023
Opinião espontânea
Resposta da Regus - Liverpool City Centre
Hi Sam, I’m sorry you felt the need to escalate this.
We ask our customers to raise any concerns through the ‘Help’ section of their online account (Myregus.com) or via their centre team.
Your centre team have spoken to you about your issue and have also spoke to our Account Helpdesk on your behalf.
You have been provided with the correct information but chose to go through incorrect channels in the hope of achieving a different outcome.
I can see you’re frustrated about the phone calls you made but you have designated contacts (as outlined above) to prevent issues such as this.
You have been billed correctly and in line with the agreement you signed and are not being charged £200 per month for the IT services you mention.
It is necessary to have a static IP address if you wish to have your printer on your own network and you will see from your invoices that the cost is £29+VAT per month.
To call us incompetent is just not fair, we have done all we can to answer your queries but ultimately you did not accept that your card provider rejected some payments.
I’ve asked a member of my team to contact you to offer further assistance.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
We use the Regus offices throughout the…
We use the Regus offices throughout the U.K. the facilities are always good and the centre staff are always very helpful. This is especially the case at the Liverpool office
13 de agosto de 2023
Red Rum Club
The team is really helpful and friendly, the office is in a fabulous location, and the facilities (both in the location and nearby) are great.
The Red Rum board room has become a second home for many of us!
11 de julho de 2023
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