Regus - London Chiswick Park Opiniões 

I have used Regus London Chiswick Park for years. Account 12427360. Access is blocked.
On 20 July 2026 Legal Collections demanded £4,153.70 and threatened court and a credit file. On 3 August they said the live issue was a £210.15 deposit top-up: they hold £129.25 and require £339.40.
£129.25 does not appear on their transaction history. That history shows deposit-labelled amounts already collected of £299.70 (May 2022), £348.55 (Nov 2024) and £102.80 (June 2025). Current required deposit is £339.40. I have asked for the retainer ledger. It has not been produced.
I disputed in writing the same day. I have emailed the centre, Legal Collections, Accounts Receivable and IWG customer service. Reception will not give a manager’s email. Current office fees after 1 June 2026 were paid.
I want access restored and the deposit figures explained. I will take this to the county court if the door stays shut.

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Simona and the team at Chiswick Park are a credit to your company, very professional and adopt a nothings too much trouble attitude. The offices are immaculate with a great atmosphere. Thank you

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Excellent service
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I moved internally to a smaller office. Charged me for cleaning the furniture I moved myself that they didn’t clean. Charged me for cleaning walls that they then charged me for painting. Total bill £1000+. For cleaning a tiny well kept office. Still have not refunded me my deposit (I down sized). Over a month late. Head office refusing to talk to me. I opened a formal complaint. They closed it unresolved. Absolute disgrace.

On seeing the Trust Pilot review Regus have clumsily tried to justify their actions. They certainly have not done anything to save me money as they claim. What they have done is overcharge me for services not used. They tried to call me when I was on holiday and agreed to call me back on my return. We set a date.
Regus failed to call me on the date and still have failed to return my deposit despite me paying every bill ever put in front of me. They are not disputing that they owe me my deposit. Just failing to pay it back. Oh and I would gladly call them but that is not a possibility. They don’t take calls to anything but an automated central system.