Regus - Singapore One Fullerton Opiniões 1

Resposta da Regus - Singapore One Fullerton

Actualizada a 11/10/2023

Hi Michel,
I’m sorry for your dissatisfaction although I’m disappointed to see you posting another review for the issues which has already been clarified to you.
Transparency is fundamental to us, and we always ensure that any concerns have been clarified before an agreement is signed. All our agreements end when due and the customers should confirm it online according to their notice period. Please understand that we have to know your plans in advance, as we base our business on signed commitments from our customers. Your agreement ended on 30 September 2023 as we have confirmed to you via email.
All our invoices are payable by the 15th of the month. If payment is not received by the due date, we incur administration costs and, though we would like to avoid charging you for this, we must pass on a late fee to you. The late payment fees were charged to you due to the delayed payments made for your initial invoices and the invoices billed to you in June 2023. You can review invoice and payment dates on your statement of account, available in your online account (myregus.com).
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Requesting your refund is easy. You should log into your online account, and select Account > Billing and payments> Deposit / Retainer balances, where a specific section for refund requests is available. We will then confirm your payment date and amount.
You should receive your refund within 30 days after your end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.
Should you require further assistance, please respond to my team member who is in touch with you.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus