Regus - Tennessee, Memphis - Triad Centre I (Office Suites Plus) Opiniões 

5
TrustScore: 3.5 em 5

3,3

6000 Poplar Avenue, Suite 250, 38119 Memphis, TN, US


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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

The local staff are attentive & dedicated. Anaya is fantastic! Unfortunately, the support that backs up these important people is lacking resulting in gaps of front door support. Another critical i... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

The pros were the office space was just what I needed for a major project. Plenty of space, good wifi and quiet. Was able to get a large amount of work done during the day. However the negatives... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I've had an inaccurate charge on my account so long . Each time I call the Memphis office they tell me the manager is busy or not in and she'll return my phone call. Haven't received a phone call back... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Centro de negócios
  2. Aluguer de salas de reuniões e conferências

Escrito pela empresa

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


Informações de contacto

  • 6000 Poplar Avenue, Suite 250, 38119, Memphis, TN, Estados Unidos da América

  • 9012615400

3,3

Aceitável

TrustScore: 3.5 em 5

5 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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3,3

Todas as opiniões

(5)

2667 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

The local staff are attentive &…

The local staff are attentive & dedicated. Anaya is fantastic! Unfortunately, the support that backs up these important people is lacking resulting in gaps of front door support. Another critical issue is the poor technical support maintaining their technological infrastructure. Recent lapses have resulted in days of poor internet coverage. The location is excellent and the ability to move meeting around to accommodate clients.

11 de agosto de 2026
logótipo da Regus - Tennessee, Memphis - Triad Centre I (Office Suites Plus)

Resposta da Regus - Tennessee, Memphis - Triad Centre I (Office Suites Plus)

Hi Mark,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.   
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority. 
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. 
Thanks again for your comments, which help us improve. We appreciate your business. 
Best,
Lorraine Brule 
Global Customer Service at Regus

Classificada 1 em 5 estrelas

I had spoken with my sales…

I had spoken with my sales representative several times since the beginning of the year about virtual offices for my commercial mortgage company and my family foundation and finally was ready to sign my leases the end of October. I have two offices in Memphis and one in Fort Lauderdale. My sales representative sent me an email and said that I needed to sign my lease agreements prior to the last day of the month. I signed the leases on October 18th. I was not expecting to receive any invoices as soon as I signed the leases. When I sent an email to my sales representative he stated that because I signed the leases then I was being charged a pro-rated rate. I was really upset with this. I have decided that I am going to sign leases with another virtual office company. I know that I am going to be charged for the leases for the year that I was expected to have the virtual office. I will deal with the cost to be out these leases. I was not happy about this at all because I was looking forward to doing business with Regus. I only wish I had read the reviews before signing the leases. If I had read the reviews, I would have continued to review other companies.

17 de outubro de 2024
Opinião espontânea
logótipo da Regus - Tennessee, Memphis - Triad Centre I (Office Suites Plus)

Resposta da Regus - Tennessee, Memphis - Triad Centre I (Office Suites Plus)

Hi Natasha, I’m sorry you felt the need to leave this review.
After reading the emails between you and the salesperson that assisted you I’m confused by your comments.
If you take time to revisit these emails you will see that you were provided with a detailed breakdown of what would be payable upon signing.
You were also advised that October monthly fees would be pro-rata; because your agreement started on October 30 you were only charged for two days in October (this is what pro-rata is).
During this email correspondence you asked several follow-up questions which were answered promptly and seemingly to your satisfaction.
A member of my team has contacted you directly to further clarify these concerns and you a free to email me directly at michelle.spire@regus.com if you require further support.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus

Classificada 3 em 5 estrelas

The pros of rental outweigh by the cons

The pros were the office space was just what I needed for a major project. Plenty of space, good wifi and quiet. Was able to get a large amount of work done during the day.
However the negatives would not let me book this location again. Mainly, poor access to talk to anyone when arriving and during the time I was there. I got to the location and the Google map was rather vague on which building. When calling the number, voice recording. I happen to look up and find another business in the same building to let me know which. Next few minutes before a front desk person. She was very friendly and welcoming. However, failed to mention nor the sign was visible about no one at the desk area for two hours mid day.
The bathroom is outside the lock area of the offices and upon returning. No one at the desk to buzz back in. Had to stand there until someone coming out was nice enough to let me in, but since the office was locked, had to wait over a hour until the front desk came back.
Once again called the contact number, only recording. Called the office manager number also on the recording. Another recording and never got back with me at all. Last called the 800 number and the person was very rude when telling him the situation and not helpful.
While there were some pros, the lack of persons at the secure area, not letting a first timer know no access for a two hour period, no live person to talk to , no follow up from the office manager or any of the messages I left and bathroom not easy located, ensure won't book this location agan and very hesitant to book again

25 de abril de 2024
logótipo da Regus - Tennessee, Memphis - Triad Centre I (Office Suites Plus)

Resposta da Regus - Tennessee, Memphis - Triad Centre I (Office Suites Plus)

Hi,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologize if we haven’t provided you with the level of service that you expect and deserve from Regus.
We’re looking into this as a priority and a member of our team will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant inquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thank you for your patience and cooperation.
Michelle Spire
Assistant Global Customer Service at Regus

Classificada 1 em 5 estrelas

I've had an inaccurate charge on my…

I've had an inaccurate charge on my account so long . Each time I call the Memphis office they tell me the manager is busy or not in and she'll return my phone call. Haven't received a phone call back for months .

30 de maio de 2024
logótipo da Regus - Tennessee, Memphis - Triad Centre I (Office Suites Plus)

Resposta da Regus - Tennessee, Memphis - Triad Centre I (Office Suites Plus)

Hi Marissa,
I’m sorry you felt the need to escalate this.
We ask all our customers to add an automated payment method to their account. I apologise if this wasn’t communicated to you but it’s in the terms of your agreement.
We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable.
If you decide to add an automated payment method to your account (which you can easily do through your online account (myregus.com), under the Account / Billing and payments section), we’ll immediately credit and refund this additional retainer.
Should you need further assistance in this matter, please respond to my team member who is in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus

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