11900 Northeast 1st Street, Wilburton, Suite 300, 98005 Bellevue, WA, US
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Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
11900 Northeast 1st Street, Wilburton, Suite 300, 98005, Bellevue, WA, Estados Unidos da América
3,2
2 opiniões
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The staff is always helpful and quick to get anything I need. They were able to show me an office space versus the meeting room which resulted in my decision to start using the office for my purposes. They also spoke briefly about the membership service which may make sense for me in the near future.
If I could give them 0 stars, I would. 12 month shared office contract with discounts for quick online signature (vs. a legal review). Problems from the beginning with office furniture promised not being available. 3 week internet outage that they continued to try to blame on a storm when all other offices (in the same building) had service restored within 2 days. Lack of communication between local staff and billing make the process more than frustrating.
Resposta da Regus - Washington, Bellevue - Ridgewood Corporate Square
Hi Justin,
I’m sorry if you felt the need to escalate this.
All our agreements can be reviewed by your legal representative at any time. Signing quickly is entirely at your discretion, and not a requirement.
The delay with the Design Your Own furniture was due your late approval, as we’re unable to place the order until the selection is confirmed by a customer. You approved it on December 6 and we communicated a 4–6 week turnaround. The order was delivered on January 8, within the expected window.
Regarding the internet outage, a cyclone affected the entire region a week after your move-in damaging our internet provider’s infrastructure. This caused center-wide internet disruption for three weeks. Service is not office-specific, and all offices were affected equally; contrary to your claims, they did not have the internet restored before you did. We also credited the internet fees during the outage and offered alternative accommodations but you did not accept this.
Our center and local teams have remained responsive and communicated updates as quickly as possible. Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (myregus.com).
A member of my team has been in touch with further information.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Spectacular building and service:
All Regus personnel always do beyond their job in the best possible ways and are extremely helpful.
Regus is a respected company whom provides exceptional facilities.
We really want this to work.
Thank you
Resposta da Regus - Washington, Bellevue - Ridgewood Corporate Square
Hi Todd, thanks for sharing positive feedback.
We’ll pass it onto the team! Our customers’ satisfaction is our priority and comments like yours give us confidence that we’re achieving that goal.
Thanks for taking the time to write to us.
Wishing you a great day at work,
Lorraine Brule
Global Customer Service at Regus
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