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Relvox Furniture is an online retailer specialising in modern office furniture for Australian homes and businesses. We partner with reliable manufacturers to offer high-quality, made-to-order and customisable products, including reception desks, workstations, tables and seating. Our operations are transparent: we do not hold local stock, and all items are produced and shipped directly from our partner facilities with clear lead times. We are committed to accurate product information, fair pricing and compliance with Australian Consumer Law. Customer satisfaction and honest communication remain at the core of our service.
Room 303, No. 18 Ciguling Road, Huadong Town, Huadu District, 510890, Guangzhou, China
2,8
5 opiniões
Sem histórico recente de solicitação de opiniões
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We went a custom size for our reception area and it worked out well. The logo detail makes the front look more personalized. Communication was helpful, although the process took a little longer than expected.
WARNING TO AUSTRALIAN BUYERS — STAY AWAY!
Absolutely disgraceful experience. I ordered a custom office table four months ago, and despite the goods clearing customs on 27 August 2026, I still have no delivery date or ETA. Numerous emails have led nowhere, and customer service is practically non-existent, with communication limited to WhatsApp.
Four months of waiting with no clear answers is completely unacceptable! Don’t be fooled by a flashy website. Based on my experience, I strongly urge buyers to think twice before ordering. Extremely disappointing and frustrating!
Resposta da Relvox Furniture
Hi Sarabjit,
We sincerely apologise that your delivery experience did not meet your expectations. We understand how disappointing this has been, especially as you were waiting for the table for your new office.
Your order was a large furniture item shipped from China to Australia. Although the shipment arrived in Australia successfully and completed customs clearance, the local delivery process experienced an unexpected delay during the final warehouse handling and delivery arrangement stage, which resulted in a longer waiting time than originally expected.
We have continued following up with our logistics partner throughout this process and have also reviewed this experience internally to improve delivery communication for future customers.
Thank you for your patience and for giving us the opportunity to resolve this matter.
Beware of this Company
I have noticed that the 5-star reviews of this company were written within one day of eachother. So clearly there are question marks over those reviews just like there are question marks over this company operating out of China.
They took over 2 months to deliver my table, If it had been stated before purchase it would take that long then I would never have purchased. The penalties to me I do not agree with....especially since they have no proof that the table had been produced, it was just their word....
Resposta da Relvox Furniture
Hi Jo,
Thank you for sharing your feedback. We are sorry to hear about your experience and would appreciate the opportunity to understand what happened with your order.
As we don't have your order details from this review, could you please email us directly at sale@relvoxfurniture.com.au with your order number? Our team will look into the matter and work with you to resolve it.
We look forward to hearing from you.
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