Relyhome Opiniões 

As a professional that worked for RelyHomes, they refuse to pay properly and try any way to get out of paying for SCFs. They are dishonest and make you take jobs that customers state they no longer need then recall them weeks later when the customer has a similar issue again. Their vendor relation team is rude and lie just to cover up their mistakes.

I am a vendor and I feel so bad for both other vendors as well as customers rely home warranty is a huge scam they deny people especially older people who have insurance because they live on fixed income and can’t repair their home by themselves they only approve simple fixes that they will make big money from then they take full advantage of us vendors we pay for everything out of our pocket no gas reimbursement or reimbursement for mileage used then the approve a price if the job is approved once done they change your payment and barely cover your material my last job was 45 minutes away $112.00 in material and 45 minutes drive back home and they paid me 126 that’s including the material they are thugs and only pay u the pennies 45 days later in some cases 90 days and the check is lower then they say it’s gonna be

Shottiest company there is find a different company 4 hours to get repair approval 12 calls back and forth and then they only pay 2/3 of the cost customer got stuck with the difference

⭐ 1/5 – Absolutely Awful Experience for a Service Provider

We joined Rely Home as a licensed plumbing contractor, and one work order was enough for us to terminate the relationship.

We made it clear from the beginning that we are a flat-rate company, yet they wanted our pricing broken down to the penny. They then contacted our plumber directly while he was in the field to handle pricing and administrative tasks that we have office staff specifically to handle. Our plumber should be plumbing—not stopping his work to do my job. It was a complete waste of both his billable time and my administrative time.

The provider app is not user-friendly whatsoever. Simple tasks are unnecessarily complicated, and getting an actual human who understands the provider side is nearly impossible. We had to go through the customer phone system just to reach a person, only to find that they couldn’t answer provider questions.

What really put us over the edge was being asked to provide a significant amount of personal information before we had even completed a single job for them. Regardless of their reason for requesting it, the amount and timing made us extremely uncomfortable.

There are far too many hoops to jump through for a company that is supposedly trying to recruit qualified contractors to perform work for its customers.

We spent more time dealing with Rely Home’s system, requirements, and unnecessary back-and-forth than actually servicing their customer.

One work order was enough. We’re out.

They ask me to be a vendor and i agreed, gave me three jobs to do right away before they on boarded me. Completed the work and now they say they wont pay because I did the work without authorization? Not true as they dispatched the three jobs to me on an app, Choice home warranty need to be aware of these criminals

We were contacted to do plumbing work for their customer. They sent us the notification of that job was authorized after we submitted the estimates, and we went ahead to do the job. After the job was completed, we uploaded invoice and realized that they only authorized half. But anyway, we have not received any payments. This company is a SCAM. Don't buy home insurance from them and don't work with them.

Our experience as a service contractor with Rely Home has been extremely frustrating. Rely issues work orders stating an agreed service fee, sends the contractor to the customer’s home, and then later says the customer is responsible for paying that service fee unless the warranty company denies the repair.
That puts contractors in the position of performing service inspections or work based on the terms of the work order, only to find out afterward that payment may depend on collecting directly from the homeowner.
Based on our experience, I would not recommend contractors waste their time performing service inspections or work for this company. Their work-order and payment practices are completely unacceptable.

They told us they were sending hvac service repair man out and it took 3 months. Then when I spoke to HVAC worker they blamed it on said he only signed up to take calls 1 week ago. They are awful They made it Appear it was the hvac workers fault when it was there incompetence.

I completed a few calls for Rely as a credit card vendor, but I ran into several issues. They repeatedly asked me to lower my prices and even provided a pricing guide that caps labor at $97 per hour.

My business is structured around tiered, flat-rate pricing rather than hourly billing. You can’t realistically base my pricing on an hourly rate when I’m only paid for completed work orders.

They also denied several of my claims and held those denials against my account, which dropped my approval rating to 67%. I was then told I have to maintain a 90% approval rating. My issue is that I’m not the person approving or denying the claims, so I don’t understand why I’m being penalized or why my account would be suspended because claims were denied.

They told me I could reapply, but only as a Net 45 contractor. I’ve already spoken with previous technicians who are still waiting to be paid under those terms. For that reason, I’ll pass. I’d rather focus on vendors whose pricing structure and payment terms work better for my business.

Would give zero stars if possible. We're a contractor, and were contacted by Rely several months ago. It's difficult to get in contact with them to get things approved on site, they fight about every little detail, pay takes forever, they hold pay for any reason they can find, and on top of that, it's next to impossible to close your account with them. Recently, they sent us a work order and accepted and made an appointment on our behalf, leading to a very upset customer when no one showed up. There is also no phone number to contact vendor services, although they publish one. That number just tells you that they don't do voice calls for contractors (again, making it difficult to get approval for anything on-site, and often doubling job times, which they won't pay for). I think I finally got our account closed today by calling their customer service line and demanding to speak to vendor relations. Absolutely awful experience.

This company calls our company repeatedly, multiple times per day asking about services that we do not offer as we've advised several hundred times. (sadly, not kidding) We've asked to be removed, yet they still take up costly employee time. They cannot figure out how to delete a number, I have serious doubts about their ability to oversee any kind of repair process properly.

Scammers. I’m the contractor for them and they hold your money for 45 days and then they just deactivate your account and never pay your money. They caused me a loss of over 2000$!!!

We were signed up for Rely Home through our application with Choice Home Warranty. We were dispatched to a job but after speaking with them, doing some research and talking to other contractors, we decided not to pursue any job offerings with them.
I spoke with Celeste and told her my concerns, she kept scoffing at my questions and telling me that all these hundreds of complaints on the BBB website and numerous threads and groups were due to the contractor's error in billing and had nothing to do with them. She said they guarantee they will pay us - based on what they feel is appropriate and will change the paid out amount if they feel it is overcharged. She left me with a phone number saying the message on the line is outdated and just wait for someone to pick up, which after calling twice was not true. No one picks up the phone which then hangs up on you. We quickly found there is NO WAY to contact them via numbers listed online or through the noreply emails sent. We also received ongoing emails and numerous phone calls per day. We have asked them to stop contacting us and to cancel our account, which they say they will but do not. We received 15 calls yesterday and over ten emails within the last 24 hours. We have asked numerous times to stop being contacted and to stop emailing us. We had to block them from our email and phone numbers. They would not stop to the point of harassment. Celeste also tried to send me to this trust pilot website specifically to see all their "good reviews" from contractors which were actually paid bots. You can tell because all of the good reviews are posted on December 11 and a few on the 12th. Don't waste your time with this harassing company. It is out of control and not worth your time. I could not imagine trying to pursue work with someone that will not stop calling or emailing even after being asked not to several times.

Horrible customer service. I called to get some help with onboarding and the kid answering the telephone was rude. He wanted to read a prepared script and when I asked him a question he said “will you just let me finish?”. I have the feeling this would be a good opportunity but I have to trust my gut. If this kid is a reflection of the corporate culture at Rely Home … We will pass !!!

Been a Vendor on the network for 3 years been a wonderful partnership wouldn’t trade this experience for anything

We have been working with Relay Home as one of their vendors, and our experience has been excellent. Their team is very professional, organized, and responsive. The Rely Home system is outstanding and continues to improve over time. They clearly put a lot of effort into making the platform better both for customers and for technicians in the field.

We also appreciate how much attention they pay to safety and communication, helping protect both the client and the technician throughout the process. It’s clear that they care about quality service and long-term relationships with their vendors. Overall, great people and a great company to work with.

They scam repair techs, try to give homeowners cheaper parts, and have shady business operations. Beware.

We are proud to partner with Rely Homes
across 30 cities nationwide. Our experience working with their team has been both rewarding and invaluable, providing growth opportunities, industry knowledge, and continued support for our company and technicians.

The Vendor Relations team consistently demonstrates professionalism, communication, and a genuine commitment to supporting their vendors every step of the way. Their partnership approach has helped us strengthen our operations while continuing to deliver a high level of service to residents and clients alike.

We truly appreciate the opportunity to grow alongside Rely Homes and look forward to expanding our partnership for years to come.

Respectfully,
Leasing & Maintenance Sensation
lmsensation.com

Worst company to deal with if you are a contractor