Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The office team were responsive and answered all my calls and messages in the days leading up to the move. They gave frequent updates on arrival time. The moving team from the beginning were polite, c... Ver mais

Classificada 5 em 5 estrelas

Anton and his Kazakh colleague xan (sorry sp!!!) were brilliant, Vladimir, Valerie, Dean on the booking team side… all did a brilliant job. Showed up on time, helped me move, didn’t dawdle and w... Ver mais

Classificada 1 em 5 estrelas

I wish I'd read all the negative reviews about this company on their google review page before booking them. Unfortunately I'd have to rate this company extremely low due to the amount of time the job... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

2nd move using removal zone and a another great service. Krasi & Kris were fantastic at helping us move all our belongings, which was alot for 2 people!! Even assisted with dismantling and putting tog... Ver mais

Informações sobre a empresa

  1. Transporte e armazenamento de móveis
  2. Serviço de limpeza de tapetes
  3. Serviço de limpeza
  4. Empresa de mudanças
  5. Empresa de transporte marítimo

Escrito pela empresa

Welcome to Removals Zone! We provide professional home removal services in London and we save you time by taking care of the safe transportation of all your belongings. We started back in 2005 with just one van, thanks to which we made small deliveries around London. Today Removals Zone is a company that offers a wide range of relocation services, thanks to its hard and long work. The professionalism and the right attitude towards our clients is what has led us forward every day. We are fully aware that you are not just moving things but moving memories, values, your whole life. Our mission is to relieve people from the burden of chores by having an available team around every corner, at the right time, and service of the highest standards. Moving home could be one of the most stressful things you do in life. But with the right preparation, planning and Removals Zone help on the moving day – you might just end up enjoying the experience. Simply give us a call on 020 8004 0004 today and we will do the rest.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 54% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Professional, fast and friendly

The office team were responsive and answered all my calls and messages in the days leading up to the move. They gave frequent updates on arrival time. The moving team from the beginning were polite, cheery and very efficient and fast. They got all my stuff moved in in record time. Perfect!

18 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Extremely Disappointed.

I wish I'd read all the negative reviews about this company on their google review page before booking them. Unfortunately I'd have to rate this company extremely low due to the amount of time the job ended up taking. Although the two men were very nice and friendly, the job should not have taken 7 hours. I was literally moving a ten minute drive away, and in addition to boxes only had two large items (a washing machine and bed). The method used was one of the men loaded the van while the other carried one box at a time up and dwn the stairs, which was ridiculous. The job ended up costing me £555 when I was originally quoted £179 for two hours. The company advised the job cost extra because it took longer than expected due to having stairs (despite when quoting me advising that I would not be charged more for having stairs, and that there would be no hidden costs). I feel it took 7 hours because of the method used. Having one guy doing the bulk of the carrying, lifting one box at a time, wasted a lot of time.

27 de março de 2026
Opinião espontânea
logótipo da Removals Zone

Resposta da Removals Zone

Hi Jennifer,

Thank you for your review.

We’re sorry to hear you feel this way. However, the description provided does not accurately reflect the actual scope of the move. The job involved a significantly larger volume of items, along with multiple flights of stairs at both properties without lift access, all of which directly impacted the time required.

The booking was confirmed on a 4-hour package, with additional time clearly outlined and agreed in advance. The total duration of just under 7 hours reflects the workload on the day, and all charges were applied strictly in line with the agreed pricing structure.

Kind regards,
Removals Zone

Classificada 5 em 5 estrelas

Quick and responsive

The gentlemen were quick, organised and careful handling the different items.
Also the quote was very convenient

12 de abril de 2026
Opinião espontânea
logótipo da Removals Zone

Resposta da Removals Zone

Thank you, Ria! We’re glad you were happy with our quick, organized service and convenient quote. We appreciate your feedback!

Kind regards,
Removals Zone

Classificada 5 em 5 estrelas

Dimitr and Anvar made our moving so…

Dimitr and Anvar made our moving so easy and so relaxful. Very nice service

11 de abril de 2026
Opinião espontânea
logótipo da Removals Zone

Resposta da Removals Zone

Thank you, Ankit! We’re happy to hear that our team made your move easy and stress-free. We appreciate your feedback and kind words!

Kind regards,
Removals Zone

Classificada 1 em 5 estrelas

I am extremely disappointed with the…

I am extremely disappointed with the service I received from this removal company, particularly their poor customer service and lack of communication.
On 28/02/26, the team arrived three hours late, despite the fact that I had already been asked the day before to change my booking from the morning to the afternoon to accommodate them. Even after adjusting my schedule, they still failed to arrive on time. What’s worse, I was never informed of the delay—I had to chase them myself. When I finally got through, there was no genuine apology offered.
The only positive part of this experience was the delivery team. The movers were professional, efficient, and genuinely helpful when dismantling and handling our belongings. They even informed us that they had already notified the office about the delays, which makes the lack of communication from the office even more frustrating.
Unfortunately, the office staff and phone operators represent the company very poorly. Their customer service skills are lacking, and they seem uninterested in resolving issues.
The biggest issue is that I was charged in advance for a parking ticket due to private parking at my address, yet no ticket was ever provided. Chasing this has been an absolute headache. Every time I contact them, I’m told they will “speak to the driver manager,” but nothing ever happens. It has now been over 14 days—well beyond the timeframe they promised—and I am still waiting. My most recent call ended with them hanging up on me, which is completely unacceptable.
All I am asking for is simple: provide the ticket that I was charged for, or have someone take responsibility and follow up properly.
I am genuinely upset by how I have been treated. This experience highlights how important communication and customer care really are.
I strongly advise others to avoid this company if you want to save yourself the stress, frustration, and time spent chasing basic information.

28 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Save yourself some money and go…

Save yourself some money and go elsewhere. They have caused damages to most of our belongings, and then asked for a lot more money. I genuinely believe the reviews on here are fake, because we have had a friend who’s used them too, and have had the same expierencing. They’ve only recently started getting positive reviews which is quite odd.

2 de março de 2026
Opinião espontânea
logótipo da Removals Zone

Resposta da Removals Zone

Thank you for your feedback.

We take claims like this very seriously, which is why we have carefully checked our records. Unfortunately, we cannot find any booking or customer under the name provided, nor any case that matches the situation described.

If you have genuinely used our service, we would strongly encourage you to contact us directly with your booking details so we can investigate and resolve the matter promptly.

We are fully committed to transparency and customer satisfaction, and we always welcome the opportunity to review and address any concerns.

Kind regards,
Removals Zone

Classificada 5 em 5 estrelas

Fast and friendly!

All our things packed up very quickly with no fuss. Very friendly service from Krasi and Chris!

1 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing and friendly service

Amazing and friendly service
Dimitri and Tsveta were brilliant and very helpful! Thank you so much for making this move less stressful will be definitely using the company again

14 de fevereiro de 2026
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais