REO Car Sales Opiniões 

Worst consumer experience of my life. Quickly discovered the car wasn't even roadworthy at the time of purchase. An expert advised it would need around £4k of work and the recent MOT (done by Reo's local garage) was 'bent'.

Naively, we thought Reo would follow our consumer rights and accept the car back. Oh no. They retaliated with lies about faults on our part exchange, & tried to bill us for repairs, while simultaneously posting a sales video with proof they were lying (not that bright really!). They also tried to misinform us about our rights and tell us what a judge would do if we take them to court. They made it clear they would try to deduct money off our refund for everything they could think of and make the return really unpleasant.

After a two month battle involving the Citizens' Rights Bureau, Independent Automotive Engineer Assessments, Blaenau Gwent Trading Standards and the AA Complaints pre court mediation team, we finally got our money back.

We waved goodbye to Reo cars as they drove away in a car they knew was unroadworthy with no tax or insurance. Now the car is back up for sale. Have they done the work on it? Please don't be the one to buy it.

DO NOT BUT FROM THIS GARAGE THEY ARE A JOKE AFTER SERVICE WHAT AFTER SERVICE THERS NONE ONCE YOU BOUGHT THEY DO NOT WANT TO NO YOU WILL REGRET IT IF YOU BUY FROM THESE THEY ARE CONMEN STAY AWAY

I saw a gorgeous car online. Paid a deposit on the phone, and agreed to part exchanged, plus finance. Then discovered the MOT had a tonne of expensive advisories. I asked them for a refund and to cancel delivery, they refused.

They then massively pressured me into buying by ignoring my message asking to cancel delivery, driving hundreds of miles, showing up at my house with the car, hours before the agreed time at like 0800, promising to pay for my next MOT plus anything arising from it. I literally said on the phone "I feel hugely pressured", yet they didn't stop trying to convince me to accept or take the car away. So, under this pressure, I accepted the car. Took a few hours and I knew it was a mistake and would be nothing but trouble. I call back asking them to come back and take it away, they say sure, in a few days they'll return my old car, and take back theirs.

On the morning of exchange, I text the driver to ask for an estimated arrival time. He said he's not coming. So I have to drop my work, and all my plans that day and drive a 400 mile round trip to get my car back and return their car.

When I arrive, they keep trying to act all friendly, like they haven't just made me drive hundreds of miles at the drop of a hat, and attempted to con me into buying a broken car. They accuse me of being rude, speak over me repeatedly, keep trying to brow beat me into agreeing that they've done nothing wrong, refuse to refund my deposit despite it literally being the law, demand I pay for delivery, like I didn't cancel. They also try to intimidate me by ensuring there are always two men to speak to me at once. They say if I try to take it to court, they will respond by making me pay for the delivery I didn't want.

Seven days later, I call the finance company to check its cancelled. Not cancelled, so I'm still liable for thousands of pounds for a car I drove 400 miles to return and will never see again and asked them to cancel.

Needless to say: avoid. I failed to check here before getting involved with Gareth. Don't do it. He will try to p*ss on your leg and tell you it's raining. And he only acts friendly because he is a con man. Still holding £200 of my money despite me being legally entitled to a full refund.

Would strongly recommend you avoid or at least get an independent inspection before purchasing, brought the vehicle they had it 7 weeks out of 9 and still didn't do the repairs although they said they did, vehicle has now been rejected with the support of the finance company.

AVOID AVOID AVOID at all cost, we bought a car from this place in November and hardly had use of it until end of march !!! Warranty work was supposedly being done but when we had car back it had been bodged up, I can provide a report ( and receipt ) from a reputable garage to back my claim that none of the work had been done, dont get taken in by his pretty little smile, absolute rogue trader.

The company said there was nothing wrong with the car I bought from them, then agreed to fix it, gave me a dangerous car to use while it was being fixed then charged me when it broke down.