Repair and Maintain Opiniões 169

No complaints. Engineer turned up on time and knew what he was doing.

Really pleased with the service repair of my washing machine definitely recommend.

It takes about a week to get an engineer out, he 'fixes' it then a few weeks or months later the same thing goes wrong. Same engineer each time, so he knows he's not really solving the problem, just re-setting it. I'm washing up by hand again for another few days now, the 6th time. Will they replace the machine this time, we shall see. It is very tiresome. I paid £120 for the first 'repair' and another £88 for 'insurance'. I really wish I had just replaced it.

Washing machine was making an awful noise. Called Repair and Maintain who’s engineer attended within 2 days and replaced the drum. Really happy with the service and would highly recommend.

Don’t use these people, ended up paying £140 plus a year’s insurance, engineer was useless , sold me some limescale cleaner then left when my dishwasher had error message . Booked for him to come back three days before Xmas and he rang to cancel appt not sure why ! In the end my husband and myself managed to mend the machine after going on you tube , didn’t do this at first as troubleshooting guide said particular error number was a technical fault . Then got a call to say engineer WAS coming , he agreed we’d fixed it when he arrived , stayed about five minutes.I don’t have much confidence to say the least with them and they are happy to whip the cash off you but I would like to cancel the balance of the year’s insurance as not happy with the ‘service’ from them so far . Well, the phone calls are something else , no chance of speaking with anyone who has any idea of customer service, only way of complaining is to write which I did , got no further , computer says no . Was told that if I stopped direct debit they would send debt collectors to my house , can you credit this !! I am a pensioner with cancer to add to all this angst . I’ve written to the CEO and guess what ? No reply . They must be desperate for my remaining £60 , just appalling . Be warned !!!!

Quick and professional response.
Completely satisfied.

Machine was temporarily fixed while waiting for replacement parts. This was great, as this allowed machine to be used. When the parts arrived, the machine was fixed quickly. Great job and would definitely recommend.

Machine stopped in mid wash. Engineer from Indesit came and replaced programme circuit board. Next day another fault occurred...Another repair was required as a wiring fault was diagnosed.... Another circuit board, motor and wiring loom were fitted. Machine works like new now!

I contacted Spring Plans to repair a washing machine at a flat that I manage. I paid upfront when making the booking. I have requested a receipt time and time again but to this day have not received one. I have called and emailed but no reply. Not a good experience.

They fixed my washer on first visit. They were quick when parts were back in for dishwasher and kept me updated. Thanks again, especially to Jack, nice guy and knows his stuff

The gentleman that came was very polite. He fixed my appliance quickly and efficiently cleaning up any mess caused. I was very pleased with the outcome and service provided

I reported my fault 1 Dec 2021. We’re now in Feb 2022. My washing machine is still not fixed. They firstly ordered the wrong parts, which I waited 2 weeks for. Then they fitted a faulty part, the next appointment to fix this the engineer went to the wrong address. The engineer came today and informed me they need to order a new part. Likely another 2 weeks. With the plan and the amount I’ve spent at the laundrette I could have just bought a new machine.

Hi , washing machine door wouldn’t open .
Your guy came out on time as planned .
Very efficient had door open in 5 minutes.
Checked cycle that all was working .
I will definitely use your company again .
Thank you Mrs G Ronan

Having struggled with my insurers to get an appointment to have my washing machine repaired.I was desperate,went on line saw Repair+Maintain an appointment was made for the next day.The engineer arrived on time,he was professional+friendly.My washing machine is now up+running thankyou.I must point out that I needed my washer repairing quickly because I go in hospital next week for major surgery+I needed to prepare my clothes.I was very stressed not being able to prepare them.

Very Happy with the service
The problem was delt with promptly
The mechanic arrived on time
Cheerful and polite- Gr8 Job!
Would definately recommend!

After waiting two weeks for the engineer to fix our washing machine we was told the machine is beyond repair and given two options a refund of policy or buy a new washing machine from them!!!!! KEEP AWAY FROM THIS COMPANY

Washer dryer was leaking water and this company talked me through how to clean the filter on the phone. Washer dryer fixed with no fee! So happy to find a company that I can trust. Will definately use this company in the future if I have any problems with my appliances.

The gentleman on the end of the phone was so helpful and generous with his time and tips to help me get rid of a bad smell in my washing machine even though they were not needed to come out and therefore weren’t getting business from me.

Very helpful over the phone and was able to point us to the issue without the need of calling someone over which would have been costly. Very grateful