I paid to upgrade from bronze to silver and by mistake made a typo mistake and couldn't retrieve the account , they have taken £39 and are now 3 weeks later and they are not replying to my support req... Ver mais
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Leia as opiniões dos outros
Was feeling pretty gutted to miss out on Avios flights to South Africa after staying up past midnight 3 nights in a row and then out of nowhere got an alert early evening a day later for extra reward... Ver mais
A empresa respondeu
Just secured a flight to Argentina in December after my alert triggered. I have moved from Seatspy to you because your BA search tools and your customer service are so much better. You have fewer air... Ver mais
A empresa respondeu
BA reservations staff told me about this site. What a find! It really does work. Signed up for their Gold account just before Christmas & now I have seats to Miami for November. Very easy. Worth every... Ver mais
Informações sobre a empresa
Escrito pela empresa
Check availability of British Airways reward flights in just one click, and receive email and sms alerts whenever reward seats you want become available
Informações de contacto
London, Reino Unido
- help@rewardflightfinder.com
- rewardflightfinder.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good Product
The product is excellent. Very useful. That's not to say you can't use free tools to get the same results elsewhere. The time saving here is impressive though. The customer service is exceptional when you need to get in touch. Id highly recommend them.
My query was dealt with extremely rapidly and in a very professional manner by Douglas and was resolved completely to my satisfaction. I could not ask for better service so thank you for your help.
Dealing with my query.
Great and quick customer service…
Great and quick customer service response. Just the link to contacting them is a bit hard to find.
Very quick and helpful service thank…
Very quick and helpful service thank you as I wasn’t expecting to hear from you for a longer time period
Great platform
Great platform. I've been a Gold member of this platform for numerous years and grabbed many 1st and Club World seats. Well recommended.
Great customer service too. Thank you Douglas. 5⭐⭐⭐⭐⭐
Very helpful alternative to the BA site…
Very helpful alternative to the BA site though for best functionality you need the top level. Worth it if you fly quite frequently and us reward points/vouchers.
Customer service very helpful too.
Really great customer service
Really great customer service, would recommend :)
As difficult to use as BA companion…
As difficult to use as BA companion voucher website! Signed up for silver membership trial but still says i have bronze. Tried again and still won't work. So dont know if I have two memberships now but either way it still wont let me use the functions I've signed up for. Really poor
Good service to use and excellent…
Good service to use and excellent customer service even help is needed
This site really does ‘do what it says…
This site really does ‘do what it says on the tin’ I had made a holy mess of my account, or accounts as it transpired and Douglas resolved within 24 hours. This time to resolve was and is extremely important to me due to the nature of the site itself and how we use the site to travel several times in the year. Fully recommend the gold by the way. Thank you Douglas.
Really useful this past year
Really useful this past year. Alerts are very handy - bagged me two First seats to Singapore that I wouldn’t have known about otherwise. Only irritation is, if it logs you out, the login (on iPad) is frustrating as there is a drop down ad that comes and covers the area that you need to type the login details into. Otherwise, all good.
Douglas was very understanding about my…
Douglas was very understanding about my personal situation. Much appreciated.
Great company
As a service i can't say much as i hardly used it, however as a company to work with they have been fantastic and solved any problems! Thank you to the team there.
Not quite as good as it seems
The app shows BA seats that don’t exist and BA shows seats that don’t show up in Reward Flight Finder. It’s pretty cheap to use - but its results are average at best. I don’t rely on its data - but go to BA for the real position
In addition to providing a great seat…
In addition to providing a great seat finder service if you encounter any issues the customer service people are highly responsive and helpful. 5*
Queried cost of annual renewal
Queried cost of annual renewal, and received a very prompt reply and refund. Great customer service, although it would have been better if I had been warned of the charge before it was taken.
No notice renewal at inflated price
Reward Flight Finder renewed my account for an additional year without notice at a near 50% increase in cost.
Fortunately they refunded me, but many people will not notice the transaction until it's too late.
Not warning of an impending charge is untrustworthy in my opinion.
The funny thing is, if they'd told me about the upcoming renewal, I might have gone with it.
Credit to them for the refund.
Really good customer service when…
Really good customer service when circumstances changed for me.
Another typical subscription company…
Another typical subscription company that makes it impossible to cancel. Links they direct you to click on to cancel do not take you anywhere, neither does the help centre. Feel scammed.

Resposta da Reward Flight Finder
I got an instant response
I got an instant response, well-written and easy to understand, and the issue was fixed. Thank you
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