Like some reviews here I had a similar experience with their courier services. My package was delivery with the box clearly broken into. 2 bottles missing and although resent them they made me pay t... Ver mais
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Product is more expensive than similar products but based on the supposedly quality I did order it. The main problem is their delivery service. They use a company GOFO that leaves packages on sidewalk... Ver mais
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Absolutely love their products. Yes, a little expensive but so is everything that is quality I started with their NAD+ and Glutathione and both have made significant improvements in my overall w... Ver mais
Their customer service is a nightmare. No matter how many times I've chatted with their customer service and went online to fix my address so I can receive delivery, they don't update it and my produc... Ver mais
1,7
Muito mau
40 opiniões
Respondeu a 55% das suas opiniões negativas
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Customer service couldn’t be any worse
Customer service couldn’t be any worse. Within seconds of placing my order, I realized that via an auto-population prompt, that my shipping address was incorrect. Given that there isn’t a support number, I emailed the support team asking if I should cancel and resubmit or if they can update the information on their end. 5 hours later I received a response stating the my order had just gone to the shipping warehouse and as such, no changes can be made. They advised me to “contact someone at the mailing address and ask them to mail it to me.” Given that the address is a 10 hours later drive away and that I don’t know anyone at the address, this is not a reasonable option. A second support team member then got involved and attempted to hide the fact that my request to change the order was submitted in a timely manner and sent screenshots intentionally removing the timestamp from my email and emails later in the thread to say that I didn’t message them in time for them to change the address, and again told me to ask the record mail the package to me. No accountability. No professionalism. For a company of this size, this level of support is an embarrassment for them. Do not order directly from them. Go to the store or get it on Amazon.
UPDATE:
After escalation, the management team reviewed the issue and approved a full replacement/fulfillment of my order, which has since been shipped to the correct address. I appreciate the management team taking the time to review the situation and authorizing a resolution once the matter was brought to their attention.
While I am thankful for the corrective action and the effort made by management to resolve the issue, this outcome was only achieved after escalation beyond initial customer support. The initial handling of the address correction request and the guidance provided did not align with reasonable expectations, but I do acknowledge and appreciate the steps taken by management to make things right.
5 de abril de 2026
Opinião espontânea
Resposta da Rhonutrition
Hi Derek,
Thank you for taking the time to share your experience. We understand how frustrating this situation was, especially given how quickly you reached out after placing your order.
You’re absolutely right that you contacted us promptly, and we apologize that our initial responses did not reflect the level of urgency or flexibility you should expect from us. We also want to acknowledge your feedback regarding how your case was handled, that’s not the experience we aim to provide.
That said, we’re glad we were able to step in and resolve this by issuing a one-time, complimentary replacement order to your correct address. Your new order has been processed and shipped accordingly.
We appreciate you bringing this to our attention, as it helps us improve both our response times and how we handle situations like this moving forward. If there’s anything further we can assist with, please don’t hesitate to reach out to support@rhonutrition.com
The liposomal NAD is phenomenal
The liposomal NAD is phenomenal. Glutathione too
18 de março de 2026
Opinião espontânea
Trust the bad reviews
Trust the bad reviews. 14 days and no delivery, didn't even process for 6 days, Carlos and Jorge are a joke for customer service. And most experts after researching more discredit lipsomal delivery systems and independant tests shows ingredients not listed including high amounts of sugar.
20 de março de 2026
Opinião espontânea
Terrible company
Like some reviews here I had a similar experience with their courier services. My package was delivery with the box clearly broken into. 2 bottles missing and although resent them they made me pay the $50 in shipping. They are very inconsistent with who they use for a courier and the duties you pay are all over the place! Their shipping is a joke and they dont take responsibility.
They do not care about customer service. Don't waste your time ordering from this company!
14 de março de 2026
Opinião espontânea
Resposta da Rhonutrition
Thank you for sharing your feedback. We’re sorry to hear about the challenges with your shipment and understand how frustrating this experience must have been.
We want to clarify that any fees or duties associated with international shipments are set by the carrier and local government, not by Rho Nutrition. These charges can vary based on factors like order value, product classification, and local import regulations, which is why we don’t have control or visibility over them.
We genuinely value your feedback and will continue working to improve our shipping and customer experience. Please reach out to support@rhonutrition.com with any further questions. Thank you for your understanding.
Delivery is a Nightmare with poor customer service
Product is more expensive than similar products but based on the supposedly quality I did order it. The main problem is their delivery service. They use a company GOFO that leaves packages on sidewalks. So they deliver the items but not necessarily to your address. Then Carlos ( RHO customer Service) has the nerve to answer justifying the crappy delivery and telling me to go ask neighbors if they picked up my order.
10 de março de 2026
Opinião espontânea
Resposta da Rhonutrition
Thank you for sharing your experience. We sincerely apologize for the frustration caused by the delivery of your order and understand how concerning it must have been.
We want to clarify that we take every report of delivery issues seriously. In response to your situation, we sent a replacement order on March 15, 2025 to ensure you received your products.
We truly appreciate your feedback and will continue to refine our processes to provide a better customer experience.
WARNING>>>>>Do NOT ORDER THIS PRODUCT
WARNING>>>>>Do NOT ORDER THIS PRODUCT! There is NO costumer service. They take your money and will not update address or cancel an order made by mistake. This Product is a HOAX. When you are not able to contact the company, do not buy from them.....
8 de março de 2026
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Horrible taste .
Horrible taste .. terrible customer service.. totally unsatisfied 😨
25 de fevereiro de 2026
Opinião espontânea
Order was lost and refund was refused
I paid over €200 for various supplements. Order never received, tracking did not update for over 4 months. The company refused a refund.
3 de março de 2026
Opinião espontânea
Their customer service is a nightmare
Their customer service is a nightmare. No matter how many times I've chatted with their customer service and went online to fix my address so I can receive delivery, they don't update it and my product gets returned. They also use a delivery company called Uni Uni, which I haven't heard of before. I DO NOT recommend Rho at all.
2 de fevereiro de 2026
Opinião espontânea
Not a good return policy
Not a good return policy, deceptive. I wouldn't order with them again.
13 de fevereiro de 2026
Opinião espontânea
Avoid Rho Nutrition.
Avoid Rho Nutrition.
I was unable to cancel a subscriotion due to a buggy website. After emailing for a resolution I was pretty much told, they don't care.
I offered to ship products back to Rho in their closed box, and have not recieved a response. Avoid Rho at all costs!
4 de fevereiro de 2026
Opinião espontânea
Resposta da Rhonutrition
We’re sorry to hear about your experience and understand your frustration about canceling your subscription. We want to clarify that we sent you return information on February 10th to make the process as easy as possible. Our team is always available via email to assist with returns or subscription updates.
We take customer feedback seriously and appreciate the opportunity to improve our processes. If you have any additional questions please reach out to us at support@rhonutrition.com
No product delivery after a MONTH
I order 2 bottles of rho NAD over a month ago and I have still never received my purchase. I have contacted them several times now and they have NEVER responded!!!!!!!!
2 de janeiro de 2026
Opinião espontânea
Resposta da Rhonutrition
We’re very sorry for the confusion and understand how frustrating this has been. We’ve gone back to our team to review this situation and are working on improving how we handle these kinds of inquiries so communication is smoother in the future. We know our previous guidance may have required a few steps and caused additional frustration, we sincerely apologize for that.
After reviewing your order details, it appears that the purchase was made through a website not affiliated with Rho Nutrition. Unfortunately, we are unable to access or fulfill orders placed through unauthorized sellers.
In our previous communication, we recommended reaching out to your bank or card issuer to report the charge and dispute the transaction, which can help you recover your funds. For future purchases, we strongly encourage ordering only through our official website to ensure product authenticity, secure payment, and proper support.
We completely understand how stressful this situation is and are happy to help answer any questions or verify any offers from other sites to prevent similar issues in the future. If you need any additional help please reach out to support@rhonutrition.com
Whatever you do, don't subscribe to this company
I wanted to try their glutathione and it was a lot cheaper to subscribe so I reluctantly subscribed, believing I could then cancel later. I'm always wary about subscriptions incase they overcharge. To my horror my order ended up getting sent out one day and the same order again the next day!! So my credit card was charged twice in 2 days, without my consent. I contacted the company by email immediately and they blamed it on me, not their system and said they could not refund me. NEVER AGAIN. Whatever you do, don't subscribe to these guys!!!
27 de janeiro de 2026
Opinião espontânea
Resposta da Rhonutrition
We’re very sorry for the frustration this subscription experience caused. We completely understand how upsetting it was to see a second order processed unexpectedly and the confusion it created around billing and delivery.
After reviewing your account, we confirmed that the second order was automatically generated through the subscription system based on portal activity. While we understand this was not your intention, it triggered a processed order. That said, as a one-time exception, we issued a full refund for that order, which you confirmed in email correspondence with our support team.
We also acknowledge that the communication around this situation involved multiple back-and-forths, and we sincerely apologize if that made resolving the issue feel more complicated than it should have. Your feedback has been shared with our team as we continue improving how subscription changes and alerts are communicated to prevent this type of confusion in the future.
Thank you for taking the time to share your experience, and again, we truly regret the frustration this caused. For any additional help, please reach out to support@rhonutrition.com
Disappointing Customer Service
I was really excited to support this company and try their liposomal supplements, but ordering from this company turned out to be such a headache. My order got lost in the mail, and then they sent me an email that assured me they were following up with the carrier and I didn't need to do anything. I reached out a few weeks later when it was clear that the package was gone and the company had not reached back out, and stated that I would like a refund. Instead, they blamed me for not contacting them sooner, ignored my request for a refund and then placed a new order for me, even though I had made it clear I was hoping to move on to something more readily available. In the future, I hope that their customer service representatives will actually listen to the customer and try to find a resolution that both parties are happy with. Instead they just ignored my thoughts and forced me into a solution I was not interested in. I would stay away from this company--the price point of their products is too high for this kind of runaround.
20 de janeiro de 2026
Opinião espontânea
Resposta da Rhonutrition
Hi there, we’re really sorry to hear about your experience and would like the opportunity to look into this and make it right. Unfortunately, we’re unable to locate your order details from this message alone.
Could you please reach out to us at support@rhonutrition.com with your order number or the email address used to place the order? Our team will be happy to review what happened and work toward a resolution with you.
We appreciate you bringing this to our attention.
Company refunded money
Recent UPDATE 2.13.26: That was a lie no one had refunded me since the manager reached out. I reached out three different times about the refund with NO RESPONSE. Sticking to my original review DO NOT BUY FROM RHO THEY JUST WANT YOUR MONEY.
This company does NOT back their 60 money back guarantee. We couldn’t not celebrate Christmas on the normal day and my mom purchased a bundle for me not knowing that some of the ingredients in it I couldn’t take. Btw if these are supposed to be good ingredients why are all of them filled with potassium sorbate! The representative Santiago did not care and just copied pasted his response. My mom sadly paid $203 on the supposed great Black Friday sale to only be told sorry can’t help you since over 30 days. Very sad to see influencers like Gabby Reece, Laird Hamilton, Dr. Becky Campbell if she is really a Dr. back these products and promises. Just goes to show that money is more important than people. DONT BUY THEIR PRODUCTS!!!!!!! They are not clean and they have a 7.58 trust score through SuppCo.
15 de janeiro de 2026
Opinião espontânea
Resposta da Rhonutrition
We’re very sorry to hear about your continued frustration, and we appreciate you sharing your perspective. For clarity, the refund for the order in question was issued on January 24, 2026, and we resent your mother, the customer listed on the order # you gave us as reference, an email confirmation of that refund on April 3, 2026.
We understand this was a gift and the timing around the holidays made the situation more stressful.
Regarding ingredients, potassium sorbate itself has been studied for decades and is very effective at preventing mold and yeast in foods and supplements. It is approved not only in the U.S. by the FDA, but also by Europe’s food safety authority (EFSA), which is known for having some of the strictest ingredient safety standards. Neither EFSA, the FDA, nor the World Health Organization has changed its safety assessment based on these publications.
We’re always intentional about every ingredient we use and are happy to clarify any questions regarding product safety. We also take feedback seriously and are using this situation to improve communication and support for customers in unique circumstances.
For any further questions, please reach out to support@rhonutrition.com
DONT BE FOOLED!!!
Have spent nearly AUD300 buying this company s product in November 2025. It is now January 2026 and all I have is a bunch of BS emails fobbing me off with " this time of year shipping issues" I have asked for tracking numbers numerous times ..AS REPUTABLE COMPANIES HAVE.. Im usually pretty good with scammers but this company has the best Smoke and Mirrors outfit going.
Do Not Deal with them ..you will never see your money again.Shame on you for taking hard earned money from gullible people like me.
14 de janeiro de 2026
Opinião espontânea
Resposta da Rhonutrition
We’re very sorry to hear about your frustration and want to clarify what happened here.
After you contacted our support team, we investigated your order and confirmed that the original shipment was likely lost by the carrier. As soon as this was identified, our team created a replacement order for you to ship immediately and communicated this directly via email. We also provided a courtesy discount code for the inconvenience caused.
Shipping delays during peak holiday periods can unfortunately occur outside of our control, but we take responsibility for ensuring customers are taken care of when issues arise. At no point was your concern ignored, and you were never at risk of “losing your money.”
If there is anything further we can do to assist, we encourage you to reply directly to our support team so we can help resolve this fully.
Total scam company that cheats…
Total scam company that cheats customers. I tried to cancel an order with these frauds and they refused to cancel it. And I never received the garbage product. This is a fake company and you are probably buying water and sugar if you decide to buy their junk.
10 de janeiro de 2026
Opinião espontânea
Resposta da Rhonutrition
Hi John,
We’re sorry to hear about your frustration and want to clarify the situation for anyone reading this.
When you reached out, your order had already been processed and handed off to the carrier. At that stage, we’re unable to cancel or modify shipments - not by choice, but due to system and carrier limitations. Our intent is always to ship orders quickly so customers receive them as fast as possible.
We take accusations like this seriously. Rho Nutrition is a legitimate company, our products are manufactured in a cGMP-certified facility, third-party tested, and we do not sell “water and sugar.” If an order is ever not received, our support team works to investigate and resolve it.
If you’re still experiencing an issue with delivery, we encourage you to reply directly to our support team so we can assist further.
I wish I could give 0 stars
I wish I could give 0 stars . Horrible company !!! I’ve yet to see any difference , bloodwork has not changed and customer service is non existent!!! They make it impossible to login to cancel your subscription and then when you try to reach them through email, it’s days before you get a response … not to mention the response is useless and they do not even try to help . This is by far the worst company that I have ever dealt with . If you are thinking about ordering, do not, you will regret it.
2 de janeiro de 2026
Opinião espontânea
Resposta da Rhonutrition
Thank you for sharing your experience. We sincerely apologize for the frustration and stress this situation caused, especially during such an important time.
We understand how concerning it is to notice an address issue shortly after placing an order and not receive timely assistance. While orders cannot always be modified once they enter the shipping process, we acknowledge that our response time and the difficulty you experienced accessing your account did not meet expectations.
To resolve this, we have created a replacement order at no cost and ensured it is sent to the correct address. Tracking details will be provided as soon as available.
We truly appreciate your feedback and are taking it seriously as we work to improve our response times, account access experience, and overall communication to prevent this from happening again.
DO NOT SUB AND SAVE!!! ZERO CUSTOMER SERVICE EMPATHY…
I am filing this complaint regarding an unresolved subscription billing and return issue with Rho Nutrition LLC.
I was charged for a subscription refill that I did not need, as I still had five unopened bottles of the product on hand. The same day the charge posted to my credit card, I immediately contacted the company via email requesting cancellation and a return authorization.
Rho Nutrition took three days to respond. During that delay, the order was processed and shipped. When customer service finally replied, I was informed that subscription orders are non-returnable, despite the products being unopened and my having contacted the company immediately after the charge occurred.
I followed up again, pointing out that their policy allows returns for one-time purchases but not for subscription customers, even when the customer acts promptly and before shipment. I requested an RA number and offered to return the unopened products immediately.
I received no response after this follow-up.
This experience appears to reflect a process where customer inquiries are delayed until orders ship, after which returns are denied by citing policy. I believe this is unfair and misleading, particularly to loyal subscription customers who act in good faith.
24 de dezembro de 2025
Opinião espontânea
Resposta da Rhonutrition
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in our initial response and for the frustration this situation caused.
We understand your concern regarding the subscription charge. Prior to the order processing, automated email reminders were sent three days in advance to notify you of the upcoming subscription renewal and provide an opportunity to make changes or cancel. However, we recognize that these notifications can sometimes be missed, and we regret that our response time did not meet expectations.
While our policy states that subscription orders are non-returnable once processed, we have made an exception in this case. A full refund for the order has been issued as a courtesy, and no return is required.
We take this feedback seriously and are using it to review and improve our internal processes, including response times and clearer handling of time-sensitive subscription requests. Our goal is always to provide fair, transparent, and empathetic service, especially to our subscription customers.
We appreciate you sharing your experience and giving us the opportunity to resolve this.
Shipping with this company is trash
Shipping with this company is trash, and the support team can't seem to do their jobs to figure out where product is.
13 de dezembro de 2025
Opinião espontânea
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