We have bought a fair amount of organic meat from Rhug over the years, including bacon. I was reading about the use of Nitrates in bacon, it turns out that this chemical can cause cancer of the bowel... Ver mais
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Leia as opiniões dos outros
A large rib of beef arrived via APC couriers. Oh dear! It was delivered to my next door neighbor even though I was waiting in, all the ice packs were defrosted and the meat was up to 17 Centigrade.... Ver mais
Had a delivery yesterday from RHUG Estate for order of Lamb and Chicken and Lamb and Mint Sausages which was very tasty. Best l have tried. Packed to perfection for Chilled products. Delivery was ef... Ver mais
This organic farm estate promotes sustainability and has now become a charitable trust. I will never visit again after finding out they allow fox hunting on their land to torture and kill foxes for pl... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Producers of organic lamb, beef and pork. Offers details of the farm in Wales, recipes and ordering.
Informações de contacto
Reino Unido
- rhug.co.uk
2,7
Mau
24 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not to be trusted. Product never arrive and no consumer service. Serious doubts on their responsibility and quality.
I have ordered some meat since September, but part of it never arrives and without giving any reason.
After trying to contact them by email and phone over the last few weeks without success, I decided that more people should know this.
It's very sad that they mistreat consumers and don't really bother with any consumer service. Given such ignorance and irresponsibility, how can I ever trust that they are doing real organic and truly free ranging agriculture? How can anyone trust them not overdose antibiotics or use high quality feed, or care for the environment if they have no consumer service, not care if the consumers receives products or not.
28 de setembro de 2023
Opinião espontânea
Excellent beef and customer service - lousy courier
A large rib of beef arrived via APC couriers. Oh dear! It was delivered to my next door neighbor even though I was waiting in, all the ice packs were defrosted and the meat was up to 17 Centigrade. However, customer service was excellent when I rang to discuss and within a few minutes had arranged for another joint to be sent arriving next day between 9-10 in the morning. Father's Day is saved! Of course, I haven't tasted the beef yet, but it is obviously high quality - well-marbled and dry aged, and I have no doubt it will be delicious!
15 de junho de 2023
Opinião espontânea
Very rude and short staff on the burger…
Very rude and short staff on the burger van not what you need after a long drive
27 de maio de 2023
Opinião espontânea
Lovely meat but non existent customer service
I have often used the farm shop for meat deliveries.
On this occasion I ordered some lamb. When the meat box arrived, all the icepacks were 100% defrosted and the meat was merely wrapped in brown paper. As it was lamb and the courier APC delivered next day, the meat was ok, but I would not have liked to get something like chicken in this condition.
In the past, the package has been received well insulated and their own T&Cs state that they deliver using insulated packaging. Their meat is not cheap but they neverless are trying to penny pinch and save themselves money on packaging.
I raised a complaint via a message on their website and they have not bothered to reply.
Although I love their meats, I don't think I am going to be treated this way again.
19 de outubro de 2022
Opinião espontânea
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