Dan made our experience enjoyable and kept me informed of every step of the process. He also took the time to show me all the instruments in the car and gave me the opportunity to test drive the... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoMG Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent Customer Service! The sales agent, Dan was amazing. He is a true sales professional. He was patient and detailed. He took his time to articulate our needs and carefully guided us through th... Ver mais
A empresa respondeu
Everyone at Richmond motor group are very friendly. I felt completely at ease when buying a car here. As a woman it can be intimidating but it was a great experience. Dan helped us and made the transa... Ver mais
A empresa respondeu
Daniel Tate was very helpful from first visit, explained whole process clearly. Very polite and friendly throughout. Made whole thing stress free by keeping us informed every step.Dan came across as a... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- também em
- Concessionário de carros usados
- Concessionário Hyundai
- Concessionário Skoda
- Oficina de inspecção
- Serviço de motorista
Escrito pela empresa
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Informações de contacto
MG Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, Reino Unido
- 02392 288 260
4,5
Excelente
535 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
MG5S Electric Vehicle Purchase
Sundeep Valand Sales exec was excellent and very helpful. Service was amazing
16 de maio de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good morning,
Thank you for your kind words! We're thrilled to hear you had such a positive experience. We appreciate your feedback and will be sure to share it with our team.
Kind regards
Mae
We had Josh dealing with our new…
We had Josh dealing with our new Motabilty car - Very clear and good at explaining the process. Very friendly and approachable, made the experience more exciting, and very happy with the outcome.
11 de maio de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Goof afternoon Sophie, thank you for your kind words about your experience with Josh. We're thrilled to hear that he made the process of getting your new Motabilty car clear, exciting, and enjoyable. We appreciate your feedback and will share it with Josh. Kind regards, Cameron
Perry Ingles was great highly recommend…
Perry Ingles was great highly recommend him
10 de maio de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good afternoon Josh, we're so glad to hear you had a positive experience. We appreciate your kind words about Perry. Kind regards, Cameron
Professional staff…
Professional staff and explained everything when purchasing the car. Perry was very calm and approachable and answered the questions well.
Definitely recommend MG/ Richmond for services.
2 de maio de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good afternoon Sarah, thank you for your kind words and 5-star rating! We're delighted to hear about your positive experience purchasing your car. We strive to provide exceptional customer service and we're thrilled you found the process so smooth. We appreciate your recommendation and hope you enjoy your new car. Kind regards, Cameron
Josh was Very helpful and professional
Josh was Very helpful and professional
30 de abril de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good afternoon Ian, we appreciate your kind words about Josh. We are glad to hear that you had a positive experience. Kind regards, Cameron
Sunny was unbelievable professional
Sunny was unbelievable professional, friendly and extremely helpful. This is our first time purchasing from MG and we can highly recommend the team. All staff were great, especially Sunny as he went above and beyond to explain every detail to us. Thank you so much Sunny and all at MG ⭐️
30 de abril de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Hi Natasha. We appreciate your kind words and are thrilled to hear about your positive experience with our team. It's wonderful to know that Sunny made your first purchase with us a great one. We strive to provide exceptional customer service and are delighted that Sunny's dedication and expertise made your experience so positive. Thank you for your recommendation. Many thanks, Laurence.
We have been dealing with Josh Mason…
We have been dealing with Josh Mason trading our current MG in and he has been brilliant. Helped us find a new car that I am much happier with so I can now stop giving my husband grief lol!Thank you so much :) x
30 de abril de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Hi Hollie. We are thrilled to hear about your positive experience with Josh Mason. It's wonderful that he was able to help you find a new car that you're happy with. We appreciate your kind words and are glad that Josh was able to make the process enjoyable for you. Many thanks, Laurence.
Michael Faulkner was very friendly
Michael Faulkner was very friendly, helpful and informative. The Transaction went smoothly and I am very happy with the vehicle.
18 de abril de 2025
Resposta da Richmond Motor Group - MG Portsmouth
Good afternoon Diane, we're thrilled to hear about your positive experience! It's wonderful to know that you were well taken care of and happy with your purchase. Thank you for sharing your feedback. Kind regards, Cameron
Excellent company to buy a car from …
Excellent company to buy a car from Very informative and professional. Everything explained in full..Perry Ingles was great, very helpful and made everything a great experience. Would thoroughly recommend.
18 de abril de 2025
Resposta da Richmond Motor Group - MG Portsmouth
Good afternoon Sally, we are thrilled to hear about your positive experience! It's wonderful to know that you found our team informative, professional, and helpful. We take pride in providing our customers with a smooth and enjoyable car-buying experience. We're delighted that Perry Ingles made your visit so positive. We'll be sure to share your kind words with him. Thank you for choosing us and for your recommendation. Kind regards, Cameron
Very nice guys
Very nice guys, friendly, and helpful.
Sundeep valand, took good care of us
Listened to what we wanted to do, and treated us respectfully.
18 de abril de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good afternoon James, we're so glad to hear you had a positive experience! We strive to provide excellent customer service and it's wonderful to know that Sundeep went above and beyond to ensure your satisfaction. We appreciate your kind words and will share your feedback with the team. Kind regards, Cameron
Very good service from josh from start…
Very good service from josh from start to finish he went above and beyond to get my new car to me!
18 de abril de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good afternoon Claire, thank you for your kind words! We're thrilled to hear you had a positive experience. We appreciate you taking the time to share your feedback. We hope you enjoy your new car. Kind regards, Cameron
Sundeep at the motorbilty department…
Sundeep at the motorbilty department was very informative and very helpful ,he is a great team member of the mg group and I’d be happy to deal with again .
16 de abril de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
We're delighted to hear about your positive experience with Sundeep. It's wonderful to know that he provided you with informative and helpful service. We appreciate your kind words and are glad you had a great experience.
Great experience!
Josh was a delight to deal with! Helped me in every way possible and really went the extra mile, will be back!
5 de abril de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Hi Louis. We are so happy to hear you had a positive experience with Josh. We strive to provide excellent customer service and appreciate your feedback. We are glad you found Josh helpful and we look forward to seeing you again soon. Many thanks, Laurence.
Very poor customer service
Well what a couple of weeks ago
March 13th I picked up my new 25 plate ZS Hybrid at the time I gave a glowing review that's changed to being very disappointed. I reported that I think the vehicle may just may have a small issue. Vehicle was booked in to be looked at unfortunately due to issues at my place of work I was unable to make the booking phone and reset the booking turned up on the day oh know had any idea I was coming been waiting on a phone call still waiting
What a joke. 30 years I've been using Richmonds yes this the first issue I've had .Not good customer service in my eyes
4 de abril de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Hi Andrew,
Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience. We understand your frustration, especially after being a loyal customer for so many years. It's disappointing to learn that there was confusion around your booking and that communication was lacking. This certainly isn’t the level of service we strive for.
We sincerely apologise for the inconvenience caused by the missed appointment and the lack of follow-up. Your experience does not reflect our usual standards, and we’re grateful you brought it to our attention. We’ll be reviewing this internally to ensure this type of miscommunication doesn’t happen again.
Please know that we take your concerns seriously, and we’d like to resolve the issue as soon as possible. If you'd like to discuss this further or need assistance with rescheduling your appointment, don’t hesitate to reach out directly at customerservice@richmondmotorgroup.com. We value your long-standing trust in us and hope we can restore your confidence in our service.
Many thanks,
Laurence
Quick and easy.
Purchased a new HS PHEV from Richmond MG Portsmouth. Michael was very helpful and efficient without being pushy. I part ex’d my old car and was happy with their offer and easy transition. New Car was ordered and delivered much quicker than expected time frame. Michael was able to answer all questions thrown at him and was great at keeping me informed through the process (waiting for car to come in)
Would use MG Portsmouth again.
28 de março de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good afternoon Dan, thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you had such a positive experience with our dealership. It's wonderful to know that Michael was so helpful and efficient throughout the process, and that you were happy with the trade-in offer and the smooth transition. We are also delighted that your new car arrived sooner than expected. We strive to provide our customers with a seamless and enjoyable car buying experience, and your feedback confirms that we are on the right track. Kind regards, Cameron
AVOID THEM AT ALL COSTS!
AVOID THEM AT ALL COSTS!!
Sold a dream, received a nightmare!!
10 months ago I got a new car, 3 times its broken down. Had to then pay for a courtesy car although I was told this would be FREE! Again, car is sat outside me house not working, aircon has broken down already!
Can’t return the car or trade the piece of s**T back in! Was told to avoid the Portsmouth store but I went with them anyway.
PLEASE DO NOT GO WITH THESE COWBOYS!
Worse company I have EVER dealt with in my life, no one calls you back, no one is helpful, no one cares that you have children and a job to get to/from! They are absolutely disgusting!
30 de março de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good morning Cassie,
We are truly sorry to hear about your experience and understand how frustrating this must be for you. We strive to provide the best possible service to all our customers, and it’s disappointing to learn that we have not met your expectations.
We take issues like these very seriously, and we would like the opportunity to look into your concerns further. Please could you email us at customerservice@richmondmotorgroup.com with your full name, vehicle details, and any relevant correspondence? This will allow us to look into your case properly and work towards a resolution.
We appreciate your feedback and hope to assist you in resolving these matters as soon as possible.
Kind regards,
Cameron
Sonny was so welcoming and helpful…
Sonny was so welcoming and helpful wasn’t pushy so I was very happy with the service he provided me.
29 de março de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good morning Daniel, thank you for your kind words! We're so happy to hear you had a positive experience and found the service to be welcoming and helpful. We appreciate your feedback and look forward to assisting you again in the future. Kind regards, Cameron
Good service and an easy process
Good service and an easy and stress free purchase with all questions asked answered with knowledge by Perry
29 de março de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good morning Paul, thank you for your kind words! We're thrilled to hear that you had a positive experience with our service and that Perry was able to answer your questions with expertise. We strive to make every purchase easy and stress-free, and we're glad we were able to achieve that for you. Kind regards, Cameron
Back on the road again
2 Fantastic staff (josh & Sunny) that helped with the sale of my old car and purchasing a new mg zs from start to finish 100% customer service given
28 de março de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good morning Wayne, we are thrilled to hear about your positive experience with our team. It's wonderful to know that Josh and Sunny provided exceptional customer service throughout your car purchase journey. We value your feedback and will share it with them. Kind regards, Cameron
MG MG4 test drive and purchase at Richmond Portsmouth
Wasn’t a great start as I arrived a few minutes early for my test drive but the original salesman was busy. After waiting for about 25 mins, Sundeep took over and handled everything. He reviewed my car for part-exchange and sorted out the test drive vehicle (not sure why this wasn’t originally ready). After running me through the main controls, he let me take the vehicle for an extended drive (about 40-45 mins), which gave me plenty of time to trial it on a variety of roads and traffic conditions. On returning to the showroom, he had the proposed deal ready for me and also offered me a coffee as the day had gotten a bit warm! After talking me through the financial options and potential add-ons, I was content to progress. All in all a very smooth process after a disappointing start. Thanks Sundeep.
26 de março de 2025
Opinião espontânea
Resposta da Richmond Motor Group - MG Portsmouth
Good morning Peter, we appreciate you taking the time to share your experience. We understand that your initial wait was frustrating, and we apologize for any inconvenience this caused. It's great to hear that Sundeep was able to step in and provide you with such a positive experience. We're glad he was able to make the test drive smooth and informative, and we're happy to hear that you were satisfied with the overall process. We value your feedback and will use it to continue improving our customer service. Kind regards, Cameron
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.