Ride EquiSafe has been so helpful and incredibly quick to respond. I really wanted a pair of safety stirrups but didn’t know where to begin. Catherine was so helpful in sharing the different options a... Ver mais
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Always go to them first if I am looking for new safety equipment or riding attire! They carry a great selection and are super knowledgable and helpful.
I was very impressed with the service I received from Ride Equisafe. Catherine was patient with all my questions and she replied promptly to my communications. Good experience.
The whole process was top notch. When shopping go air vests online, I would get overwhelmed with all the options. Ride EquiSafe has a measurement form and they immediately responded with options. My... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ride EquiSafe is not your standard tack store. We specialize in keeping you simultaneously safe and stylish in the saddle. We carry the broadest selection of equestrian safety products across North America, including air vests, body protectors, safety stirrups, and riding helmets. Whether you’re hacking out on the trails, taking a lesson, or competing from the local level up to the international level, we believe that all riders should use equipment that ensures the safest possible experience.
Informações de contacto
2676 John Shehan Rd., 28756, Mill Spring, Estados Unidos da América
- 919-404-9744
- info@rideequisafe.com
- rideequisafe.com
4,8
Excelente
587 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Don't Order If You Need It Anytime Soon
A representative on the chat was extremely helpful when I was selecting a safety stirrup after an injury. Because of that, I purchased the stirrups from Ride Equisafe, even though there are numerous other retailers who sell them. It was a big purchase so it qualified for free shipping. However, it was sent via FedEx "Economy," so I am now not scheduled to recieve the package until at least 2 weeks after purchase. When I chatted in again to find out the source of the delay, the representative was rude, unhelpful and stingy. Catherine has always been so generous, but I will not be ordering from here again.
9 de abril de 2026
Resposta da Ride EquiSafe
Hi Cara, thanks so much for alerting me to this. I've reviewed your order history and also pulled the chat log and I think some clarification is needed. You placed your order on April 9th and your item was packaged and a label printed on the same day. It was picked up by FedEx on the 10th. You elected for free shipping, which is always economy ground. At no point did you inquire about expedited shipping nor did you indicate needing the item by a certain date when we spoke during our consultation.
Once a package is picked up by FedEx, it is unfortunately beyond our control. There was indeed a hiccup with FedEx during transit, resulting in a delay. Please keep in mind that we ship from North Carolina and you are located in Colorado. It should be expected that it takes 5-7 business days for arrival.
Upon pulling the chat log, you were met with promptness and courtesy, even when bemoaning that we had "sent your package by camel." You then demanded that we overnight you another item or provide a discount code for a future purchase, even though you had been extended a discount code for this purchase.
While I understand the excitement in awaiting an order, short of personally delivering the item to your door, there's not much else we could have done to assure quick delivery, as the item was out our door less than twelve hours after the order was placed, demonstrating our commitment to customer service and speedy shipment.
I understand that sometimes people have bad days and take frustrations out on others, but our team really did everything possible to meet expectations. I hope you have better luck shopping elsewhere in the future.
Kindly,
Catherine
Ride EquiSafe has been so helpful and…
Ride EquiSafe has been so helpful and incredibly quick to respond. I really wanted a pair of safety stirrups but didn’t know where to begin. Catherine was so helpful in sharing the different options and helping me figure out what is the best for me. And she was SO right. I love my flex-on Iron S stirrups. If you have any questions they are so great with helping. Don’t hesitate to reach out to them.
8 de abril de 2026
good experience
I was very impressed with the service I received from Ride Equisafe. Catherine was patient with all my questions and she replied promptly to my communications. Good experience.
29 de março de 2026
The employee working the store at wec…
The employee working the store at wec was so knowledgeable & helpful
28 de março de 2026
Highly recommend!
Always go to them first if I am looking for new safety equipment or riding attire! They carry a great selection and are super knowledgable and helpful.
25 de março de 2026
Great service
Great service. I had ordered the wrong size, emailed, heard back in half an hour and was taken care of right away.
Thank you!
18 de março de 2026
Fabulous stirrups
Fabulous stirrups! Helped my kiddo with heels and great for safety!
5 de março de 2026
Exceptional customer service and…
Exceptional customer service and beautiful high quality merchandise
11 de março de 2026
Excellent Service - Helmet Purchase
Wonderful. This is my 2nd purchase and I always feel like I’m in good hands, getting trusted safety standards from educated staff. I got a FreeJump/Penelope air vest a couple years ago and just got the new FreeJump Voronoi helmet now. It was hard to decide what worked best for me, fit me, best safety ratings etc. Other stores just don’t take safety as serious and with style. Katherine is educated, compassionate, wants what is best for “you” and offers a very personalized experience and is accessible. Her personalized experience, which just is being her natural authentic self, is what makes me continue to come back and to make these big ticket item/important purchases. AND this is all from doing remote/virtual with Katherine since I live in a different state.
Ride Equisafe now has a store at WEC Ocala, which was so great to see as I was able to try on this helmet in-person to make sure it fit the way it was supposed to.
6 de março de 2026
Staff was incredibly helpful as I chose…
Staff was incredibly helpful as I chose the right air vest.
18 de fevereiro de 2026
Fast shipping and good packaging
Fast shipping and good packaging! I get concerned about ordering from new places because there are so many scams out there, but Ride EquiSafe is great!
1 de março de 2026
Fast and Helpful
Fast! I needed x air canister for my granddaughter I received them in 4 days. Which is fast for canisters, great to work with.
28 de fevereiro de 2026
Delighted with my purchase
Ordered a Helite riding vest. Got excellent info for correct fit. Delighted with my purchase!
19 de fevereiro de 2026
Bad customer service
I made an order. Order was shipped in two package. One of them never made it and right away contacted equi safe to let them know. Since then nothing has been done. I still don’t have the shirt I paid for.
Update - 3/11 - still nothing from their end. I paid for a shirt that I never received. This is my first order and will be my last. Terrible customer service
18 de fevereiro de 2026
Resposta da Ride EquiSafe
UPDATED AS OF 3/12: Hello Laurie, thank you for your feedback. Between 2/24 and today, we have exchanged 24 emails regarding this topic. This level of communication as well as our efforts to have the delivery investigated is certainly not "nothing from their end."
Per our tracking records, your item was ordered on February 19th, shipped on the same day, and was delivered on February 23rd to the mailbox at the address specified, tracking number USPS 420330209300110597205193390601. We have exchanged a total of 10 emails with you regarding the situation and also promptly opened an investigation with USPS to determine if the package was in fact delivered or if there was a delivery issue, so we've gone through quite extensive efforts to address the situation.
In order to perform all due diligence, we did look up the delivery address where the package was delivered. Your home is in a very urban, densely populated area of Miami with the mailbox directly on the sidewalk of a heavily trafficked area. The package was delivered to the mailbox, as clearly specified by the tracking information. You indicated that you did not have a security camera to monitor your property , nor did you request a signature release.
The determination made by USPS after putting a trace on the package was that it was indeed successfully delivered. Unfortunately, as stated in our shipping policy, we are not responsible for mail theft. We know that porch piracy is on the rise, which is deeply frustrating for all involved.
Excellent customer support and advice
18 de fevereiro de 2026
Very helpful team when buying
Very helpful team when buying. I do wish there was an option to choose 2 day or overnight shipping.
20 de fevereiro de 2026
Wonderful experience- the website and…
Wonderful experience- the website and people are great !
20 de fevereiro de 2026
Great service?
I haven’t used my vest yet, but the customer service was superior!! Personal help finding the right vest style and the right size.
4 de fevereiro de 2026
Super knowledgeable and responsive.
Helped me find what I was looking for and had several options.
2 de fevereiro de 2026
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