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Ride or Die Equestrian Shop Opiniões 

126
•
TrustScore: 5 em 5

4,8

Loja de acessórios para equitação
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wonderful small business that took the time to get me fitted correctly and answer all of my questions while showing me all the options. Other tack stores refused to even fit me unless I committed to b... Ver mais

Classificada 5 em 5 estrelas

I could not love this shop more. Susanne is so personable and offers great advice as well as stellar customer service. I have placed a number of special orders and they all come through perfectly. Gre... Ver mais

Classificada 5 em 5 estrelas

I am super happy I was able to be fitted for a new helmet by Susanne at Lamplight over the USDF Region 2 Championships in September. My go-to helmet had changed their sizing and the new model no longe... Ver mais

Classificada 5 em 5 estrelas

Everything about Everything was great. However, pretty sad the pad and jacket were such drastically different colors even though it said the same color and brand and all. Wanted as a matching set for... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para equitação

Escrito pela empresa

Welcome! We're all about one thing - offering busy amateur equestrians the best overall experience in discovering the best in performance training apparel, horse show apparel, horse gear and barn gear related to the disciplines of Dressage, Hunter/Jumpers and Eventing. 30-Day Returns & Exchanges, Expert advice to help you with helmets, boots, and any question you may have. We are an online shop and a vibrant Facebook community. We host regular shoppable live stream sales to show you items up close, and see how they fit, as well we pop up at midwest A circuit shows too. We carry bridles, horse tack, saddle pads, dressage pads, show shirts, show jackets, show coats, halters, horse boots, horse blankets, turnouts, fly sheets, flt veils, training shirts, sunshirts, breeches, leggings, grooming supplies, fly control, hoof care, grooming brushes, horse shampoo, and many other essential items for you and your horse.

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

126 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(126)

48 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Thanks, great product

Thanks, you came through with my delivery about a week after Christmas. My only issue is your “guarantee” of delivery by Christmas was quickly dismissed due to delays in customs. I could go on and on about my industry where late shipments can idle thousands of assembly plant workers, hence measures are taken to assure they don’t happen. You might think Christmas is not that important, but in fact it is quite important to many people. Make a guarantee, plan for problems, deliver on your guarantee.

31 de dezembro de 2025
logótipo da Ride or Die Equestrian Shop

Resposta da Ride or Die Equestrian Shop

Hello Richard, Happy New Year. We understand the frustration that US Customs delays caused in the timely delivery of the Hairy Pony Brush Collection, and especially at Christmas. This is not lost on us. These were unanticipated, and randomly created by the US government. We have imported these limited edition items for years without issue. However importing circumstances have changed significantly (and change often) in the last few months.

As we have explained to you over several emails throughout this process, this was a limited edition pre-order item that was shipped in an orderly and timely fashion from Hairy Pony in Australia to us here in the US. Two boxes of inventory containing the last 9 collections were pulled by US Customs for additional inspection and held for a total of 9 business days beyond what is typical or our control. Once cargo enters CBP unit of the US government, no private business has any control over the timing or the outcome. We also had a president signing executive orders that closed US Customs for a total of 4 extra federal "holidays" with the stroke of a pen, as well as mounting staffing shortages at Customs and Border Patrol. None of these circumstances were foreeable or predictable.

Given that these were limited edition, numbered kits, globally pre sold (and sold out), it was impossible for us or for Hairy Pony to just "create" more or get them to us/you any faster. We did offer refunds as well as ample, proactive communication as circumstances arose - and you chose to have the collection shipped as soon as it arrived. We shipped it out within 10 minutes of the boxes arriving from customs.

We take our service expectations very seriously. We also hope that our customers can understand that we do not control the US Government (boy would we change a few things if we could).

All the best - Susanne Dawursk, Founder Ride or Die Equestrian Shop.

Classificada 5 em 5 estrelas

Best place for everything equine!

One of my favorite tack shops! Suzanne the owner is super lovely and her entire team works to bring their customers the very best of everything equestrian. Fast shipping, great communication and customer service. I highly recommend!

4 de abril de 2025
Classificada 5 em 5 estrelas

Great items and super personalized service

They had exactly what I was looking for, answered a request for info quickly, and made a recommendation that helped me better understand the sizing of an item. Shipping was fast, got what I wanted and was surprised with a few cute gifts in the package too! Super friendly and personalized...boutique style when so many sites have gone big box. Highly recommend and look forward to shopping with them again!

22 de outubro de 2025

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