Rivete Advanced Recovery & MobilityOpiniões 

Resposta da Rivete Advanced Recovery & Mobility

Há 3 dias

Good Afternoon Brenda & Sarah,

Hi Sarah,

Thank you so much for taking the time to share your experience, I truly appreciate your honesty and your patience throughout the process. I’m really sorry that the original item didn’t match the photo and that you had to go through the inconvenience of sending it back. That’s never the experience we want for you.

I’m grateful that you gave us the chance to make it right, and I’m glad our team and the manufacturer were able to support you quickly. I also hear you on the additional cost for the replacement, your feedback is important, and we’ll be reviewing this internally to ensure situations like this are handled more smoothly in the future.

Thank you again for your understanding and for allowing us to fix things. We appreciate you more than you know.

Please do revisit us for other mobility and wellbeing investments. I’m sure we can give you a token of our gratitude 🙏

Warmly,
Shweta
Rivete Advanced Recovery & Mobility

Resposta da Rivete Advanced Recovery & Mobility

15/05/2026

Thank you so much for your kind words. We’re truly grateful you gave us the chance to make things right. Sometimes shipping throws us a curveball, but I’m so glad our team was able to resolve it quickly for you. It means a lot that you’d choose us again for your mobility needs. We’ll always be here to support you, that's our promise. Use our current spring coupon: WINBACK10 for 10% off. Once again, Adam, we are glad to be on the right side of things and uphold our customers' happiness at all costs.

Resposta da Rivete Advanced Recovery & Mobility

8/05/2026

HI there, Donavan. I understand your frustration, but we have communicated with no reply from you, nor did you reply to our manufacturer about the time or where you bought your IQ7000AR ComfyGo. We offered you a 5% personal discount and don't appreciate your targeted vendetta, just because your wheelchair has been routinely used for the past 3 Years.

We have gone through troubleshooting and heard nothing back from you about what you intend to do. Pride is a manual wheelchair, and ComfyGo is purely electric. There's a mile of difference in how both of those work. Besides, Don, you bought spare replacement parts from us, and still have not told us where you bought your IQ7000AR chair, despite our repeated efforts to request this, and to determine where things went south from there.

Please note: merely replacing parts with our new OEM manufacturer-inspected, sealed, and packaged parts doesn't guarantee that the internal circuitry after 3+ years is not going to have its own set of issues.
Still waiting for your reply about where you bought your IQ7000AR, as it was not from us.

Resposta da Rivete Advanced Recovery & Mobility

23/04/2026

Thankyou So Much MIchelle, You Made Our Day & we strive to always be your no.1 lightning-fast destination for Shipping and all things movement!