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just had the best experience from start to finish with RK door systems. They were installed today and look amazing. couldn't be happier and would totally recommend this company.
Resposta da rkdoorsystems.co.uk
Thank you so much for your lovely feedback. We are delighted to hear that you had such a positive experience!
Thank you again for your recommendation — it really does mean a lot to us.
We decided to invest in steel fire doors for our office refurbishment and we are delighted with the investment we have made. The doors have now been fitted and we are delighted with them. They are modern and sleek in appearance but incredibly strong and good quality in build. The opaque glass works well for the toilet door and the concealed self closing mechanisms work exceptionally well, closing softly but shutting firmly. We also purchased a new exterior door for our office which looks modern and attractive in appearance, and we are pleased with how strong and secure the door is. The process of dealing with RK Doors has been great and a big thank you to Jason and the other fitter, Julie and the office team for great service from start to finish. Look no further if you want quality doors.
Resposta da rkdoorsystems.co.uk
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear how pleased you are with both the steel fire doors and the new entrance door. It is always rewarding to see a project come together, and knowing that the quality, appearance and performance of the products have met your expectations means a great deal to us.
I will be sure to pass your kind comments on to Jason, Julie and the rest of the team, who will be thrilled to hear your feedback.
Thank you once again for choosing RK Door Systems. It has been a pleasure working with you, and we wish you every success in your newly refurbished office.
Kind regards,
The RK Door Systems Team
Having just completed a new extension on our house , I was looking for some bespoke
steel doors for the divide between our bedroom and the stairs
This is when I discovered RK Steel
doors in Truro
What an absolutely pleasurable experience.
From the initial design to measurements to
fitting . The boys who measured and fitted the doors were so lovely . And as for the doors well they are just absolutely delightful . They look
stunning and have certainly created a statement piece . I would highly recommend this company .
Thank you so much one very happy customer
Resposta da rkdoorsystems.co.uk
Thank you so much for your kind words and for choosing RK Steel.
We are absolutely delighted to hear how pleased you are with your new doors and that they have created such a statement in your home. I will be sure to pass your lovely comments on to the team, who will really appreciate it.
It was a pleasure working with you from start to finish, and thank you again for your recommendation.
RK Steel Team
Could not be happier. We bought our new-build house with the promise of a great front door with incredible quality security. RK could not have been more helpful when I ran into a small issue. Dominic was a superstar and responded swiftly and professionally. Really couldn’t ask for more! Thank you, team RK!
Resposta da rkdoorsystems.co.uk
Thank you so much for your kind words and wonderful feedback.
We are delighted to hear that you are so pleased with your new front door and that it has lived up to expectations in both quality and security. It is especially great to know that Dominic was able to assist quickly and professionally when you needed support.
Your comments mean a great deal to all of us, and we truly appreciate you taking the time to share your experience.
Thank you again for choosing RK Door Systems.
Kind regards,
The RK Door Systems Team
We ordered a door for our self build and were extremely particular about getting everything just right. The end result is a real statement piece exactly what we specified, down to the finest detail. RK Doors were accommodating throughout the entire process and delivered precisely what we envisioned. We’ve since ordered a second door, which says it all. If you’re looking for high quality design and craftsmanship, I would highly recommend them.
Resposta da rkdoorsystems.co.uk
Thank you for taking the time to leave such a lovely review.
It was a pleasure working with you on your self-build project, especially knowing how important it was to get every detail just right. We are really pleased to hear that the finished door was exactly what you wanted and has become such a standout feature of the house.
The fact that you came back to order a second door means a lot to us, and we truly appreciate your continued trust.
Thank you again for choosing RK Doors, and we wish you all the best with the rest of your project.
When purchasing doors which cost upward of £7k I expect not to be ignored repeatedly. This is the second time in the last 2 years that I have attempted to purchase from RK doors (also known as Roka doors in Poland).
The first time, my wife gave in after being completely ignored by Graham. This time I have been put in touch with Graham again and now, after a few brief email exchanges, I am being completely ignored. Bizarrely, this company appears not to want business. There are plenty of other Polish and Slovenian aluminium door manufacturers whom I am sure would welcome new business.
Update:
I have provided proof to trustpilot in order to verify my experience. Also I still haven't received any replies to my emails which I sent to Graham.
Thank you for the update, I will be in touch again shortly.
Resposta da rkdoorsystems.co.uk
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that you’ve felt ignored during your attempts to contact us. This is certainly not the level of service we aim to provide.
As your review doesn’t include a name or contact details, we’re unable to reach out to you directly. We would genuinely like the opportunity to look into this and assist you properly. Please contact our head office on 01872 222300 at your earliest convenience so we can help resolve this for you.
We appreciate you bringing this to our attention and hope to hear from you soon.
RK Doors
11/05/2026 - 09:00
Further to our previous response, we requested additional information from the reviewer in order to investigate the concerns raised and identify any corresponding enquiry or customer interaction within our records.
Unfortunately, no further identifying information has been provided, which has prevented us from being able to investigate the matter further or offer any meaningful resolution.
At RK Door Systems, we take all customer feedback seriously and remain fully committed to providing professional service and support to all genuine enquiries and clients.
Should the reviewer wish to contact us directly with further information, we would still be more than happy to look into this matter further.
RK Doors
11/05/2026 - 10.06am
Thank you for the update.
We have carefully reviewed Graham’s email correspondence again but have unfortunately been unable to identify any emails or enquiry records matching the initials “D W” within our system.
As no full name, project reference, or identifiable contact details have been provided within the review, it has made it extremely difficult for us to investigate the matter properly or trace the correspondence being referred to.
We would genuinely like the opportunity to review this further and assist in resolving the issue. Please could you therefore forward the relevant correspondence directly to info@rkdoorsystems.co.uk so our management team can investigate this internally and respond accordingly.
We remain more than happy to help where possible.
RK Doors
We had 2 doors fitted. Process was smooth and Dominic and Tressy were very helpful at all stages of the project. Thanks to the fitters as well for a good installation.
Resposta da rkdoorsystems.co.uk
Thank you so much for your kind review. We’re delighted to hear that the process went smoothly and that Dominic and Tressy were able to support you throughout your project. We’ll also be sure to pass on your thanks to the fitting team — they’ll be very pleased to hear your feedback.
We really appreciate you taking the time to share your experience and hope you enjoy your new doors for many years to come.
Brilliant service from start to finish and the product is perfect. Beautiful doors and the quality is there for all to see. Perfect. Highly recommended.
Resposta da rkdoorsystems.co.uk
Thank you for such a fantastic review. It’s wonderful to hear that everything went smoothly for you and that you’re so pleased with the finished doors. Knowing that the quality stands out and that you would highly recommend us really means a lot to the whole team. We hope you enjoy them for many years to come.
High quality door and great service.
More than 2 years after install the key pad / finger print reader had an issue. Although out of warranty was sent a new unit next day which fixed the problem plus a neat looking rain guard provided to prevent potential further issues in the future.
Great to be able to have kids gain access easily and avoids problem of forgetting keys etc. Tuya app works well.
Resposta da rkdoorsystems.co.uk
Thank you for sharing your experience — it’s great to hear that you’re still pleased with your door after more than two years. We’re really glad the team were able to get a replacement keypad/fingerprint reader out to you so quickly, even outside of warranty, and that the new rain guard has helped prevent any future issues.
It’s also lovely to know the keypad and Tuya app are making day‑to‑day access easier for your family. We really appreciate you taking the time to leave this feedback.
Fantastic doors, but when things go wrong, they are hopeless, nearly a year on now and still waiting for replacement parts!
Resposta da rkdoorsystems.co.uk
Thank you for your feedback. We’re sorry to read that you experienced such a long wait for replacement parts at the time of your review. As this was posted some time ago, we hope the issue has since been fully resolved for you.
If there’s anything still outstanding or if you’d like us to look into anything further, please feel free to get in touch with our head office and we’ll be happy to help.
Excellent door company. Helpful easy to deal with staff and an amazing product at the end fitted by highly skilled professional fitters
Resposta da rkdoorsystems.co.uk
Thank you for leaving such a positive review. It’s great to hear that you found our team easy to work with and that you’re so pleased with the finished door. We’ll make sure your comments are passed on to the fitters — they take real pride in their work. We really appreciate you sharing your experience.
The team have been excellent to deal with.
I locked my self out today they sorted everything out for me getting back in my home.
The door is incredible I have had many people knocking where have I got this door from too.
Resposta da rkdoorsystems.co.uk
Thank you for sharing your experience. We’re really pleased to hear that the team were able to help you get back into your home so quickly — never a fun moment, but we’re glad it was resolved smoothly. It’s also great to know you’re enjoying the door and that it’s been getting so many compliments. We really appreciate you taking the time to leave this feedback.
Excellent customer service, Trish and the team couldn’t be more helpful. Had an issue with a faulty lock (out of warranty) and helped to resolve the issue even when the lock company couldn’t assist. Can’t rate them enough, and still love our front door eight years on from the original purchase.
Resposta da rkdoorsystems.co.uk
Thank you for such a lovely review. It’s great to hear that Trish and the team were able to step in and get the lock issue resolved for you, especially after so many years. We really appreciate your kind words — and it means a lot to know you’re still enjoying your door eight years on. Thank you for taking the time to share your experience.
⭐⭐⭐⭐⭐
I cannot speak highly enough about RK Door Systems and the outstanding customer service they provide. Despite my front door being out of warranty, they were incredibly reactive and forthcoming in addressing a recent issue with the locking mechanism. My elderly mother, who is 70 years old, was understandably stressed as she was unable to leave the house due to the fault. Elliot from RK Door Systems stepped in promptly, picking up on my concern right away. His responsiveness and professionalism brought immediate peace of mind to my family, particularly to my mother, and for that, I am immensely grateful.
RK Door Systems have always gone above and beyond in their customer service, both pre- and post-purchase. From the very beginning, they patiently addressed all of my queries, ensuring that I was completely comfortable with the entire process. Their seamless approach and willingness to help at every stage made the whole experience stress-free.
Their "no quibbles" approach to warranties is also commendable. When the digital door viewer stopped working after 18 months, they sent out a replacement the very next day without hesitation. It’s rare to find companies that stand so firmly behind their products, and RK Door Systems really set the bar here.
As for the door itself, my family was absolutely delighted with the quality and craftsmanship. Made from high-quality materials, it not only looks stunning but was also very simple to install, even using independent builders who were renovating my home at the time. The ease of installation combined with RK Door Systems' exceptional design offering makes them second to none in the industry.
Since having the door fitted, I’ve even had strangers stop me outside my home to compliment the design and ask where I purchased it. That’s a true testament to the eye-catching aesthetic and superior build quality RK Door Systems delivers.
I wholeheartedly recommend RK Door Systems to anyone considering a new front door. Their dedication to customer satisfaction, top-tier product quality, and stylish design make them the best choice you could make!
Resposta da rkdoorsystems.co.uk
Thank you so much for taking the time to share such an in‑depth and thoughtful review. We’re genuinely delighted to hear how well the team supported you, especially during the recent issue with the locking mechanism. It’s wonderful to know that our quick response helped put your mother at ease — situations like that can be incredibly stressful, and we’re glad we could step in when you needed us.
Your comments about the service you received both before and long after installation mean a great deal to us. We always aim to stand behind our products and support our customers throughout the life of their door, so it’s great to hear that this has been your experience.
We’re also thrilled that the door itself continues to impress — from the quality and design to the compliments you’ve received from passers‑by. Knowing that it’s still bringing you pride and peace of mind is exactly what we hope for.
Thank you again for your recommendation and for placing your trust in us. It’s truly appreciated.
Update since my last review:
Since my last review, I was contacted by the company, who reassured me they would address the issues with the door. When they arrived, they discovered that the problem was not with the canister but with the entire locking system, which required a full replacement. They promptly returned once the new part had arrived and completed the installation. Throughout the process, they were consistently apologetic and professional. I am delighted that the matter has finally been resolved, and the door itself is absolutely stunning.
Original review:
Unfortunately, our experience with their service has been far from satisfactory. While the door itself has been installed and is stunning, the job remains incomplete as the key cylinder is faulty. Since the end of July, we have made numerous follow-up calls, yet no one has returned to complete the work. Despite my repeated efforts to have someone come and finish the job, communication from their side has been frustratingly slow, with no updates provided and now we are in middle of October.
I had expected a professional service but have been left deeply disappointed, with an unfinished door that cannot be used properly. They even suggested that we replace the cylinder ourselves which I find outrageous, as this would affect our warranty. Based on this experience, I cannot recommend this company.
Resposta da rkdoorsystems.co.uk
Thank you for taking the time to update your review. We’re really pleased to hear that the team were able to identify the underlying issue with the locking system and get everything fully resolved for you. We appreciate your patience throughout the process, and it’s great to know that the final result is a door you’re delighted with.
We’re sorry again for the frustration you experienced earlier on — delays and communication gaps are never what we want for our customers. Your feedback is genuinely helpful in making sure we continue to improve.
If there’s ever anything else you need, we’re always here to help.
Had a pivot door which so far is a great product, lovely install team who worked hard, polite and very tidy. Our only fault is communication could be better, we often had to chase emails with no response and they didn’t really coordinate well with our builder hence 4 not 5 stars.
Resposta da rkdoorsystems.co.uk
Thank you for taking the time to share your experience. We’re really pleased to hear that you’re enjoying your pivot door and that the installation team made such a good impression — they’ll be glad to hear your comments. We also appreciate your feedback regarding communication and coordination; it’s something we’re continually working to improve. Thank you again for your review and for choosing us.
Very good experience from planning with Ben.to door fitting would use again 100 per cent all staff kind and patient
Resposta da rkdoorsystems.co.uk
Thank you for sharing your experience. It’s great to hear that everything went smoothly from the planning stage with Ben right through to the fitting. We’re really pleased the team made such a positive impression and that you’d happily use us again. Your kind words mean a lot to everyone here.
We were planning to replace our UPVC standard front door with a modern aluminium one for a long time, but I was struggling to find a company that would be able to address some of our design wishes. I found RK Door Systems after doing an online search and was able to use their convenient online designer to choose the door style we were looking for.
After asking for an initial quote I was happy to learn that the company would be able to address all our design requests, even some technical details that were not included in their door designer. I found the RK Door Systems sales team very informative and extremely helpful throughout the design process, especially because everything was done over the phone and by email.
I experienced the same professional attitude from their installers, who did a great job installing our new bespoke front door. We are very happy with the door and I would highly recommend RK Door Systems based on my experience.
Resposta da rkdoorsystems.co.uk
Thank you for taking the time to share such a thoughtful and detailed review. It’s wonderful to hear that our online designer helped you shape your ideas and that the team were able to accommodate all of your design requests, even the more technical elements. We’re really pleased that the process felt smooth and supportive for you, especially with everything being handled remotely.
It’s also great to hear that our installers delivered the same level of professionalism on site and that you’re so happy with the finished door. Your recommendation means a great deal to us — thank you again for choosing RK Door Systems and for sharing your experience.
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