Picked up my new MTB , great price for last year bike, lovely team, very helpful, checked the bike over again before I left the store , focus on friendly customer service, not always the case these da... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great experience from start to finish dealing with RM Cycles being kept updated throughout the buying process. The bike arrived exactly as I would expected and ready to go with no issues. Would have n... Ver mais
A empresa respondeu
Bought a new Giant Defy online from RM Cycles. Got a very good bike at a very good price. The bike came very well packaged in the Giant box and minimal amount of assembly was required. I had to c... Ver mais
A empresa respondeu
I ordered my bike online but the payment failed a few times. I called RM Cycles and they were able to advise on where I was going wrong, it was a very minor difference in the address entered that was... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre RM Cycles
Escrito pela empresa
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Informações de contacto
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Reino Unido
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,8
Excelente
282 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent buyer very helpful and polite…
Excellent buyer very helpful and polite
Highly recommended
Next day delivery 5 stars from me
19 de novembro de 2025
Resposta da RM Cycles
Hi Brett, Thank for the review
Absolutely first class service
Absolutely first class service. Immediate correspondence and best value for money available. Highly recommended.
26 de novembro de 2025
Opinião espontânea
Resposta da RM Cycles
Thank you for the review, we alwasya ensure we have the best prices all year round.
Bike arrived next day - great service
Bike arrived next day, amazing service and great customer service.
19 de novembro de 2025
Resposta da RM Cycles
Hi Louis, thank you for your review we appreiciate your feedback
Chains were delivered very promptly and…
Chains were delivered very promptly and at a good price. My feedback would be that as they weren't in any packaging at all inside the delivery bag (ie just loose Inc the power link) it made me wonder if they were genuine Sram so I had to compare with my existing sram Chain to reassure.
8 de novembro de 2025
Resposta da RM Cycles
Hi Thomas,
Thanks for the feedback. We do sometimes have people sceptical if items are genuine due to the great prices we do. In this case those chains were bought in bulk without packaging as they are OE stock, and that's why we can do them at the price we can, but as you now know they are a genuine bargain.
Good quality product delivered sooner…
Good quality product delivered sooner than expected
18 de novembro de 2025
Resposta da RM Cycles
Thank you for your review, we do always try and ensure that all of our orders go out as soon as possible
Mtb bikes
Excellent service from RM, really good price for a full suspension for my son, I'd definitely buy again in the future. Many thanks
7 de novembro de 2025
Resposta da RM Cycles
Hi Rob, Thank you for positng a review we really appreiciate it, looking forward to selling you another one !
Great bike shop
Great price, friendly advise, very well packaged and arrived quickly. Couldn’t ask for any better. Love my new defy
13 de novembro de 2025
Resposta da RM Cycles
Hi Wes, thanks for taking the time to post a review and we'glad you're enjoying your defy, we love the Defy, suhc a versatile bike and suuch a fun ride too! Ride safe!
Great service
Great service! Bought a bike for my son and the staff on the phone were very helpful. Fast delivery too
6 de novembro de 2025
Resposta da RM Cycles
Hi Greg, thanks so much for posting a review, much apprecaited
Supurb Stuff.
Supurb stuff from this lot! I ordered four Maxxis Minion fat bike tyres for a staggeringly cheap price, and they turned up the next day with an excellent courier that kept me in the loop of when the delivery would arrive to my door. Thanks for these, much appreciated.
10 de novembro de 2025
Resposta da RM Cycles
Hi David, thanks for posting a nice review, we're particularly pleased with that tyre deal, we do like to keep people riding, every little helps, as some say!
Great service and Great prices
Bought a bike from these for my grandson. Fast delivery and kept well informed all the way. Oh and a fantastic price for the bike
10 de novembro de 2025
Resposta da RM Cycles
Hi Gary, thanks for taking the time to post a review, your grandson has a very generous granddad! Hope he enjoys it!
Great friendly service really helpful…
Great friendly service really helpful knowledgeable Staff
19 de julho de 2025
Resposta da RM Cycles
Hi Mark, thanks for taking the time and effort to leave us a review. We really do appreciate it, happy riding!
Prompt service and kept informed.
7 de novembro de 2025
Resposta da RM Cycles
Hi Steve, thanks for taking the time to post a reply. Hopefully we'll 'see' you again in the future, ride safe!
Perfect Service
Easy Transaction, super quick delivery, great communication. Packaged extremely well.
Hassle free purchase. Will be definitely using these guys again for another bike.
10 de novembro de 2025
Resposta da RM Cycles
Hi James, thanks do much for posting a review and we look forward to 'seeing' you again soon. In the meantime, happy riding and stay safe!
Online ordering was simple and delivery…
Online ordering was simple and delivery swift
4 de novembro de 2025
Resposta da RM Cycles
Hi Catherine, thank you for posting a review, we really do appreciate it. Happy Riding
Delivery on a full bike was within a…
Delivery on a full bike was within a couple of days really helpful on the phone and had a minor issue all resolved quickly and efficiently. Brilliant company
17 de outubro de 2025
Resposta da RM Cycles
Hi Phillip, thanks for taking the time to post a review, it has been a pleasure dealing with you, thank you
Just bought a Santa Cruz Heckler SL…
Just bought a Santa Cruz Heckler SL from RM.
Fantastic deal, and very good service from the business and staff.
Shame that it's not in North Yorkshire!
7 de novembro de 2025
Opinião espontânea
Resposta da RM Cycles
Hi Steve, thanks for taking the time to post a review, and who knows today Kent, tomorrow.... The World? :-)
Great price and fast delivery
Great price and fast delivery. Will definitely buy from RM Cycles again
31 de outubro de 2025
Resposta da RM Cycles
Hi Damien, we look forward to seeing you again soon, in the mean time thanks for the review and happy riding!
Great help when I phoned prior to irdering…
I phoned for some advice and staff were really helpful. Placed my order based on the advice given.
4 de novembro de 2025
Resposta da RM Cycles
Hi Albert, we genuinely wish that more customers called before ordering, as it makes it much more likely the customer will get exactly waht they want or need, thanks for calling and for the review!
Good communication and decent price…
Good communication and decent price with good delivery time.
Not fitted the chain but I'm sure it will be fine.
4 de novembro de 2025
Resposta da RM Cycles
Hi Chris, the chain indeed will be fine! :-) Thanks for posting the review and happy riding, hopefully you'll return for some more new chains in the future!
Excellent service and so easy to deal…
Excellent service and so easy to deal with.
31 de outubro de 2025
Resposta da RM Cycles
Hi Neil, thanks for posting a review, much appreciated! Happy Riding!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.