Ben has handled my case, which was hardly straightforward, with patience and diligence and has made it seem exceptionally easy for me. I am glad I went with the firm, it turned a difficult experience... Ver mais
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Very prompt in replying to emails. Very keen to get the sale over the line. Very helpful with any questions. We dealt with Katy, she was very knowledgeable and professional. I would recommend... Ver mais
We used Robert Crossley’s online services to sell two properties for probate and dealt with Jonathan Davey. I was very wary of using an online solicitor but we have had absolutely no issues at all fro... Ver mais
Katy Hutchinson been amazing with our purchase complection.she always responded and kept us updated.she was easy to reach.we had stress free experience. Highly recommend
Informações sobre a empresa
Escrito pela empresa
Our knowledge, experience & focus on client satisfaction makes us not just the leading choice for online conveyancing services in the Macclesfield & East Cheshire area, but across England & Wales.
Informações de contacto
42 Jordangate, SK10 1EW, Macclesfield, Reino Unido
- 01625 431111
- mail@rc.legal
- robertssolicitors.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 48 horas
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We were very happy with how Alicea…
We were very happy with how Alicea handled our first sale and purchase, so we used her services again and were not disappointed. Everything is made clear and transparent and we felt very comfortable asking any questions we were unsure of along the way. Despite the very long chain involved, we all managed to complete in a decent timeframe. Thanks again.
We sold and bought two properties with no problems.
We sold and bought our new home and our old home using the services of Roberts Crossley and to say that we received caring and professional attention throughout would be massively understating the talents, skills and qualities displayed by everyone in the Company but we really must risk seeming to choose favouritism by shouting from both rooftops about Mr Robert Morrison. Robert is the Senior Conveyancing Manager and very rightly so. Robert handled both the selling of one home and the buying of our next and executed the whole exercise with a flawless and meticulous approach that had every step of the conveyancing running as smooth as silk. Excellent communications kept us (as first time sellers) well informed and constantly in the loop so that nothing slipped by without it being fully explained to us by Robert. We were able to call him at almost any time and ask questions or to seek advice and he never failed to come up with assurances and answers. Nothing was ever too much trouble for this man who obviously loves his work and proved constantly willing to make sure that we were 'cared for'. We feel sure that everybody at Roberts Crossley would probably also be caring and efficient, they exude that sort of feeling but as we have said, Robert is the one who we will remember and when we recommend this company in general to anyone seeking a really professional conveyance, we will still specifically recommend Robert Morrison if you want excellence. How to rate him?- OUTSTANDING.
First time buyers
As first time buyers we were really delighted by Roberts crossley solicitors. We've been assigned to Lily as our case manager. She was very helpful and professional throughout the whole process. Highly recommend, it would be a pleasure to do business with them again.
Really happy with how Katy at RC…
Really happy with how Katy at RC handled our purchase. Few bumps in the road, all handled well. Happy to recommend
Alicea was very thorough
Alicea was very thorough. If I phone she always phone me back, very helpful. I'll use them again
My second time using them and now my go…
My second time using them and now my go to extremely reliable, highly recommended
Conveyancing as it should be in the 21st century!
At the start of our house move journey I half-jokingly remarked to our estate agent that the conveyancing profession in the UK needed a disruptor such as Amazon to enter the market and turn it on its head, by doing things differently – and much better – than the industry norm that those of us who have bought or sold houses before have come to expect. To me there seemed to be so many opportunities, some of it quite “low hanging fruit”, to work more efficiently and deliver service improvements to the client, including through better use of technology. One gets the impression from many conveyancing firms that nothing has changed, that this is a profession stuck firmly in the 20th century.
We were delighted to find that Roberts Crossley (who we stumbled across looking on Trustpilot for top-rated solicitors) have already achieved many of the new ways of doing things that a good market disruptor might deliver. They make great use of technology to achieve efficiencies (and cost savings for the business too, I’m sure), they are accessible and communicative, being quick to respond to emails, and often your conveyancer will even answer the phone if they’re available when you call, or if not call you back later. They are supportive, seeming to actually ‘get’ that you are the client, who at the end of the day pays their wages – this should of course be the norm, but sadly it’s not. And they are efficient and work much quicker than one is accustomed too from prior experiences – and in particular, recognise times in the process when this might be especially important. I particularly liked that they have an option for an expedited service offering fast, guaranteed response times should this be needed, for a very reasonable additional fee.
Ben who gets regular favourable mentions in reviews here was our paralegal; he certainly delivers the excellence as described above, and is very personable and approachable. We had a slightly more complex process than the norm, selling two homes separately owned to purchase our first home together, plus as we were buying a new build that was also more complex and time-critical, due to the slightly unreasonable demands developers typically place on you. With Ben we felt in a very safe pair of hands throughout, even more so when having secured an excellent plot for our new build, one of our buyers wobbled and withdrew, which for a while was in danger of putting the purchase we thought we’d secured in jeopardy. During this critical time Ben could not have been more supportive, as we worked to put in place a ‘plan B’ to ensure we didn’t lose our new dream home!
When I write such a glowing (and deserved) review I like to pause and ask myself, is there anything the company could improve? The only thing I can think of, on occasion in the process we stumbled upon what was no more than a careless, silly (and unforced) error in something that had been sent to us. Each was relatively trivial, but given all the positives we experienced as detailed here, we did find this a little surprising and unexpected. We’re not sure if these mistakes were made when rushing, and the odd one will always slip through. But if a way could be found to tweak up the attention to detail for the small things as much as the big and important things, that would only further enhance the company’s obvious pursuit and delivery of excellence.
Jonathan at Robert’s Crossley’s Solicitors is great
I have used Robert’s Crossley’s Solicitors a couple of times now, once for a purchase and then for a sale, and Jonathan Davey has always been prompt and proactive in dealing with my case. The communication is excellent and the cost is competitive.
I would definitely recommend Jonathan and RC Solicitors.
Helped first time buyers
As first time buyers Jonathan made the entire process very easy and stress free! Emails were responded to in good time and he always picked up the phone. Our estate agents even commented on how quickly he got everything into place for us. He was amazing at answering any questions we had and making sure we understood everything at each point, couldn’t fault him and very happy with our purchasing experience. Thank you Jonathan! We did have issues with a deed of trust, not handled by Jonathan but these have since been well resolved by the company so we are happy overall
Leasehold Flat Sale
The sale of my leasehold flat took longer than expected due to non-simultaneous additional questions from the buyer's solicitors, but Lily handled it all very well and kept me updated throughout. Would use again.
Communication was easy
Communication was easy, timely and clear.
There were no issues.
Very appreciative of such a high quality service.
Thank you Katy and Team.
Big thanks to all at Robert Crossley…
Big thanks to all at Robert Crossley Solicitors, especially Katy for dealing with our recent purchase of a flat and three flats last year.
Katy was very efficient as usual and got us over the line in quick time with great communication at all times.
Thanks again
Fantastic experience
Really great experience as a first time buyer, clear communication meaning there was far less for me to worry about!
Excellent friendly service
I can highly recommend John Roberts at Roberts Crossley Solicitors. He has completed several propery sales and lease extensions for me. He is very efficient and is available to answer questions during the process, providing excellent service.
Dealt with our house sale in a…
Dealt with our house sale in a professional and timely fashion.
Rob was excellent throughout this…
Rob was excellent throughout this process, communication is key and i was very happy with the service i was provided. Extremely helpful and insightful, would use again and would highly recommend.
Property sale
With a very protracted sale and lots of additional questions from the buyer's solicitors felt that we were dealt with very professionally and found Katy extremely helpful throughout
Katy Hutchinson was a breath of fresh…
Katy Hutchinson was a breath of fresh air. Always responsive and kept me in the loop throughout the process.
Exceptional
Katy demonstrated exceptional professionalism and expertise throughout the entire purchase process. From initial engagement through to completion, she managed every stage with efficiency, clarity and a strong attention to detail. What could have been a highly stressful transaction was handled seamlessly, with clear communication and structured guidance at every step.
Her ability to explain complex matters in a straightforward and accessible manner was particularly valuable, ensuring I felt fully informed and confident in each decision. The transaction progressed swiftly and without unnecessary delay, reflecting her strong organisational skills and proactive approach
I would have no hesitation in recommending Katy to anyone seeking a knowledgeable, reliable and highly professional property specialist
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