Robins and Sons Chocolate Opiniões 46

Resposta da Robins and Sons Chocolate

15/03/2023

Many thanks for the great review Liz, we're thrilled to be able to help out with your gifting occasions.

Resposta da Robins and Sons Chocolate

15/03/2023

Many thanks for your kind words and great review Pat!

Resposta da Robins and Sons Chocolate

15/03/2023

Absolutely our pleasure Sharon! We'll always do our very best to make sure orders are delivered safely and promptly. Huge thanks for your continued support.

Resposta da Robins and Sons Chocolate

15/03/2023

Many thanks for the great review Rachel, huge thanks for choosing us for your Christmas treats this year!

Resposta da Robins and Sons Chocolate

13/04/2022

Dear Barry, I’m sorry to hear you were disappointed with our Letterbox Easter Egg Bars, we appreciate they differ from the usual High Street Easter Eggs which is why we go to considerable lengths to accurately describe our items:

1. Letterbox friendly - as the term suggests and wording included in each product listing specifies, the item is designed to fit through a letterbox (i.e. is flat).
2. The word ‘BAR’ is mentioned 3 times in the product listing (once in the title, and a further twice in the description).
3. We also include multiple product photographs for each product – item front on, in packaging, without packaging and side on, so all angles can be viewed.

With regard to value, yes, you can most certainly buy a supermarket bar of chocolate for less than our Easter bars, however just in the way you pay more for freshly baked artisan bread instead of a standard long life sliced loaf, or barista made coffee instead of coffee granules from a jar, the cost reflects quality over quantity:

1. Our bars are freshly made as opposed to supermarket bars that can be many months old before consumption which directly affects taste – fresh bread tastes better than week old bread, fresh chocolate also tastes much better than old.
2. We only use superior ingredients e.g. real fruit and plant oil extracts, not routinely used in mass produced chocolate because they’re more costly and don’t have a very long shelf life, they do however result in a superior flavour.
3. Also many High Street Easter Eggs give the appearance of being better value, not for the amount of chocolate they contain (solid bars often have the same amount of chocolate as hollow eggs), but for the additional packaging they come in e.g. plastic inserts, boxes and cardboard packaging. Our letterbox eggs are minimally packed to reduce waste because although these materials are recyclable, the carbon footprint arising from the collection / transport of bulky materials and emissions from recycling plants, means benefits aren't always clear cut, so we've tried to take the 'lesser of evils' approach and stick simply with less is more.

We always encourage customers to contact us if they’re unhappy in any way, so if you’d like to get in touch directly, we’ll be more than happy to help rectify the situation to your satisfaction.

Resposta da Robins and Sons Chocolate

13/04/2022

Dear Mairead, many thanks for your great review, we hope to continue welcoming you back to Robins and Sons for a long time to come!

Resposta da Robins and Sons Chocolate

13/04/2022

Dear Jane, thank you for the lovely review, it's great to hear your gifts arrived safely and you got to enjoy a few treats too :)!